Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,604 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 21st November 2024

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt and helpful”

Helpful Report

Posted 1 year ago

Thank you for the great review, Gym Direct! We're glad to hear that you're happy with our prompt and helpful customer service. If there is anything else we can do to assist you, please don't hesitate to let us know. Have a great day! - GD

Posted 1 year ago

“Great product, great service when buying, poor attitude and poor listening when trying to resolve a problem”

Helpful Report

Posted 1 year ago

Hi Rod, We are so sorry to hear about this, from what we can see the wrong suburb was placed on the checkout and a resolution has been made between you and the courier service where our staff tried to listen and help with the situation the best way they can, we understand you were frustrated at the time with the courier service and we have passed those comments onto them, we hope we can help you with any further needs in the future, have an amazing day. Thank you. - Gym Direct.

Posted 1 year ago

“Hi. My order arrived correctly and it didn't take too long either. The items are good quality and are good for my purposes. Thank You”

Helpful Report

Posted 1 year ago

Thank you for your review, Godor! I'm glad to hear that you're pleased with both the quality and timeliness of your order. We appreciate your business and hope to serve you again in the future. - GD

Posted 1 year ago

“Not all of my order was fulfilled and when told I couldn’t get the bench I ordered , I was told I needed to pay an additional $250 for another bench”

Helpful Report

Posted 1 year ago

Hi Jarod, We do apologize for the inconvenience this may have caused, from your email conversations i can see you were asked if you were happy with changing benches and you wished to proceed with this option, you also wanted to upgrade the bench instead of downgrading the bench which included the $250 fee which you approved before making payment. if you need any further help in the future please let us know, our staff is always here to help. Thank you. - Gym Direct

Posted 1 year ago

“Very satisfied. Quality produce, fast delivery and I be was Updated throughout the process. Would definitely use Gym Direct again.”

Helpful Report

Posted 1 year ago

Thank you for choosing Gym Direct and leaving such a positive review, we're thrilled to hear that you were satisfied with your experience! Our team works hard to ensure that our quality produce is delivered as quickly as possible and we're glad to hear that you found our service updates helpful. We hope you'll choose us again in the future! - Gym Direct

Posted 1 year ago

“I have dealt with Gym Direct only a couple of times and their service has been fantastic. I am very happy with the goods I purchased and would happily recommend this company 🙏”

Helpful Report

Posted 1 year ago

Thank you for choosing Gym Direct, Steve. I'm glad to hear that you have had a positive experience with our company and our products. We appreciate your business and your recommendation. If there is anything we can do to make your experience even better, please don't hesitate to let us know. Thanks again for choosing Gym Direct! - Gym Direct

Posted 1 year ago

“The product is superb. Thank you so much”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Jason! We're glad to hear that you are enjoying the product and service. We appreciate your business and look forward to serving you in the future. - Gym Direct

Posted 1 year ago

“Good stuff, will buy more again.”

Gym Direct 5 star review on 12th January 2023

Helpful Report

Posted 1 year ago

“Wonderful experience with Gym Direct. The customer service was outstanding, as they constantly kept me up to date on my order, and made sure that not only it arrived on time, but faster than I usually get my online products. Been a wonderful experience, and I plan to shop with them again, and seek them out first, for any on my fitness equipment needs.”

Helpful Report

Posted 1 year ago

Thank you for your kind words, Daniel! We're so happy to have been able to help you get your new fitness equipment quickly and easily. Our team works hard to ensure our customers have the best possible experience and we're glad that we could exceed your expectations. We hope to be of service again in the future! - GD

Posted 1 year ago

“Service was amazing. Very friendly staff”

Helpful Report

Posted 1 year ago

Thank you for choosing Gym Direct, Cindy! We're so glad to hear that our staff was able to provide you with amazing service. We strive to create a welcoming environment for all of our members and we're happy to know that we were able to do that for you. Thank you again for choosing us and we hope to see you at the gym soon! - GD

Posted 1 year ago

“Great quality equipment”

Helpful Report

Posted 1 year ago

Thank you for choosing Gym Direct, and for leaving such a positive review. We're glad to hear that you're happy with the quality of our equipment. We strive to provide our customers with the best possible experience, and we're glad to have been able to do that for you. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We value your feedback and want to ensure that you're completely satisfied with your purchase. Thank you again for choosing Gym Direct, and we hope to see you back soon! - GD

Posted 1 year ago

“Flat bench is sturdy and of good quality. I am always satisfied with Gym Direct's customer service and good value items. Highly recommend.”

Gym Direct 5 star review on 2nd January 2023

Helpful Report

Posted 1 year ago

Thank you for choosing Gym Direct, Donni! We're glad to hear that you are always satisfied with our customer service and good value items. We appreciate your recommendation and we hope that you'll continue to choose us for all of your fitness needs. - GD

Posted 1 year ago

“Quick delivery,bag is outstanding quality my son is very happy thank you”

Helpful Report

Posted 1 year ago

Thank you for choosing Gym Direct, Renee! I'm glad to hear your son is enjoying his new gym bag and that it was delivered quickly. We appreciate your business and hope you'll shop with us again in the future. - GD

Posted 1 year ago

“Click and collect was super easy, including having all the gear loaded into my car by the helpful staff member. Thanks!”

Helpful Report

Posted 1 year ago

Thank you for choosing Gym Direct, John! We're glad you found our click and collect service easy to use. Our staff are happy to help load your gear into your car--thank you for giving them a shout out. We hope to see you back at Gym Direct soon! - GD

Posted 1 year ago

“Excellent service by Gym Direct from start to finish.”

Helpful Report

Posted 1 year ago

Thank you for choosing Gym Direct and leaving such a positive review. We're happy to hear that you had an excellent experience with us from start to finish. Our team strives to provide the best possible service and we're glad that we were able to meet your needs. If there is anything else we can do for you in the future, please don't hesitate to let us know. We appreciate your business and look forward to serving you again in the future. - GD

Posted 1 year ago

“The extremely high shipping cost was not disclosed until after I had put in my credit card details.”

Helpful Report

Posted 1 year ago

Hi Faryar, We appreciate the review, from what i can see you can not proceed with the order without pressing the shipping button which states the cost, our back end is set up like this so the customer knows the exact price they are paying before proceeding with payment. Thank you. - GD

Posted 1 year ago

“Cheapest I could find and quick delivery, can’t argue with that”

Helpful Report

Posted 1 year ago

Thank you for choosing Gym Direct, Richard! We're glad to have been able to offer you a great deal on quality fitness equipment. We hope you enjoy your new gear! - GD

Posted 1 year ago

“Not happy at all. After purchasing a squat rack on their eBay site I was contacted a few days later and offered a refund as that particular set up was now discontinued. I then ordered a Muscle Motion bench via their website and when it came none of the washers that were meant to be included were there. Frustratingly I then had to go to the local hardware and purchase these separately. The bench is actually pretty poor quality so I’d recommend going elsewhere”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your review of our Gym Direct product. I am sorry to hear that you have had a poor experience with it. Our team is committed to providing quality products and we apologize for any inconvenience this has caused. Our staff has been in contact with you so we can resolve this, please look out for an email. Thank you for your time, David

Posted 1 year ago

“Easy to purchase and fast delivery.”

Helpful Report

Posted 1 year ago

“Very easy to deal with and professional”

Helpful Report

Posted 1 year ago

Gym Direct is rated 4.4 based on 1,604 reviews