Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,638 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 9th December 2024

132

Anonymous

Anonymous // 01/01/2019

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“Actually still awaiting delivery. Order place Thursday night 30 September. Covid delaying delivery to Canberra? Cheers Ross”

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Posted 3 years ago

“Hi, The ordering system worked well. Stock is good. I'm still awaiting delivery however. I assume Covid has something to do with the delay in delivery to Canberra. Kind regards Ross 0414 537 242”

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Posted 3 years ago

“My item is yet to arrive, so I would say the service has been terrible”

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Posted 3 years ago

“Gym direct products have (this time and previously) been exactly as they are shown / described on the shop site. They also tend to ship faster than the other places I often buy from.”

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Posted 3 years ago

Hey Matthew, thank you for your review! We are so glad to hear that the products have been exactly as you wanted them. We strive to provide our customers with an excellent product and service experience. Thank you for taking the time to share your thoughts on Gym Direct. I am happy we were able to exceed your expectations!

Posted 3 years ago

“Order arrived as described - no issues.”

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Posted 3 years ago

Thank you for your review Sharon. I'm glad to hear that you're happy with the quality and comfort of our product!

Posted 3 years ago

“Please refund my purchase.”

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Posted 3 years ago

“The Swiss bar I ordered is solid, deep knurling, grip feels very stable, width of the grips are great and the various options provided are an awesome way to warmup and add in variations for pressing movements. love the bar and would highly recommend it to anyone looking at purchasing a specialty bar”

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Posted 3 years ago

Thank you for your review, Avishay! We're so happy to hear that the Swiss Bar is meeting your needs. We are always looking for ways to improve our products and services - if there's anything else we can do for you, please don't hesitate to contact us. Thank you again for choosing Gym Direct!

Posted 3 years ago

“Quality and delivered on time”

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Posted 3 years ago

Thank you for the 5 star review! We're so glad to hear that we've exceeded your expectations.

Posted 3 years ago

“Love your stuff!”

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Posted 3 years ago

Thank you for your review, Matt! We're so happy to hear that you love our stuff and we hope to see you soon.

Posted 3 years ago

“Good quality weights and perfect fit for my barbell Good delivery time”

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Posted 3 years ago

Hi Julian, thank you for your feedback. I'm glad to hear the weights are a good quality and fit well on your barbell! It sounds like everything was delivered in perfect condition too which is great. I'll pass this feedback along to our product team so they can keep up with providing high-quality products that will last a long time.

Posted 3 years ago

“Good products weight plates are solid and correct weight order 25kg pu plates”

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Posted 3 years ago

Thank you for your review Peter, I'm glad to hear that you're happy with the weight plates!

Posted 3 years ago

“Always good service. Product is good quality and at the most competitive price I've seen. Highly recommended”

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Posted 3 years ago

Felix, thank you so much for your review, we appreciate the time you took to share your experience with us. We're glad to hear that our service is always good and that our pricing has been competitive. It's great to know that Gym Direct has met all of your needs! We look forward to continuing providing excellent customer service in the future.

Posted 3 years ago

“Great to deal with, delivery time was accurate and arrived well packed.”

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Posted 3 years ago

“Amazing quality, great price and fast delivery. I will definitely buy more equipment from gym direct.”

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Posted 3 years ago

Peta, thank you for your review! I'm so glad that you're happy with the quality of our equipment and delivery. We take pride in providing a high-quality product at an affordable price. We hope to see you again soon!

Posted 3 years ago

“Don’t know why you would be asking for a review when I still haven’t taken delivery yet!”

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Posted 3 years ago

“Awesome product and quick delivery”

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Posted 3 years ago

Thank you Jakob for your 5-star review! We're glad to hear that our product and shipping speed met your expectations. If there's anything we can do in the future to make it even better, please let us know!

Posted 3 years ago

“Good communication. Great product a reasonable price”

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Posted 3 years ago

Thank you for taking the time to review us, Bob! I'm glad we were able to provide a great experience. We're always working on improving our customer service and your feedback is valuable in this process.

Posted 3 years ago

“Online customer was helpful, and it was one of the only places with dumbbell sets in stock over Covid lockdowns. Communication about the order was good and delivery time reasonable. The dumbell quality is decent, the weights don't loosen as easily as some other sets. But the packaging when it arrived, let's say it had seen better days. The boxes were dirty and torn, exposing the products inside. The products themselves were quite dirty, I'm not sure if it was lubricant, rust or dirt, and they were a little scuffed up. After a good clean everything was fine, but it's not a positive experience receiving new products that don't look new, but rather like they've sat in the corner of the warehouse for a while.”

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Posted 3 years ago

“Great service, quick delivery and great value for money 20kg olympic barbell.”

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Posted 3 years ago

Hi Peter, thank you for your feedback. I'm glad to hear that you're happy with the service and value of our products!

Posted 3 years ago

“Great service and great quality equipment!”

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Posted 3 years ago

Thank you for your review Ayden, we're so happy to hear that you enjoyed our service and the quality of our equipment. I'll make sure to pass on your feedback and reviews to all of our team members here at Gym Direct. We always love hearing from customers like yourself!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,638 reviews