Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“OMG you guys are pathetic and in organised 🤮absolutely a Joke of a company”

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Posted 3 years ago

“Best Price, good quality, went above what was required to assist with delivery under challenging circumstances”

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Posted 3 years ago

Hi Allan, thanks for taking the time to leave this review. I'm glad you found the pricing and quality of our products good enough for your needs. I appreciate that you mentioned how we went above what was required to assist with delivery under challenging circumstances too, it's always great when customers notice these small things!

Posted 3 years ago

“I have not received the pair of 25kg dumbbells please let me know if they are on the way”

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Posted 3 years ago

“Easy to order, great dumbbells at a great price. Would definitely order again in the near future.”

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Posted 3 years ago

Thank you for the positive review. We're glad to hear that your experience was easy and successful!

Posted 3 years ago

“Good price good service”

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Posted 3 years ago

Thanks for the review, Emilio! It sounds like you had a great experience with us. We're glad to hear that you found our pricing and service good. If there's anything we can do to make your experience even better, please let us know!

Posted 3 years ago

“Unfortunately the product had a major manufacturing problem. I was able to rectify this myself by drilling holes through the steel and I was given a partial refund, which was good, but would hope that the quality of the product would have been better up front.”

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Posted 3 years ago

“Very happy with quality of the products i received. Arrived fairly promptly. Thank you”

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Posted 3 years ago

Hi Kathryn, thank you for your feedback! I'm glad to hear that we were able to provide a great experience and help you get the products you needed.

Posted 3 years ago

“Fantastic range. Great responsiveness, kept me up to date with delivery times. Really happy with the products”

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Posted 3 years ago

Vanessa, thank you for your review and feedback! I'm happy to hear our team provided a great experience during the ordering process. We're always looking at ways we can improve, so please feel free to reach out with any suggestions or ideas you might have. Thanks again for taking the time to leave such thoughtful feedback - it has been passed on internally and will help us grow as a company in the future!

Posted 3 years ago

“Good customer service items arrived late which was expected during this time but was kept updated”

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Posted 3 years ago

Thank you for your review Mark. I'm sorry to hear that our customer service team was not as helpful as it could have been during this time. We try to make sure we're always available and responsive, but sometimes things happen outside of our control which can affect the timing of a response. We take every opportunity to improve and learn from these experiences so thank you for bringing them up! If there's anything else we can do in the meantime please don't hesitate to let us know.

Posted 3 years ago

“The buying process online was very straightforward. Delivery time was longer than the usual but I was emailed continually notifying me of the delay in the postage system. The price of the purchases was good value.”

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Posted 3 years ago

Thank you for your review Peter. I'm glad to hear that our buying process was easy and straightforward and that the price of your purchase was good value. We do apologize about the delivery time, but we were happy to keep in touch with you through email during this period. Thank you again for choosing Gym Direct!

Posted 3 years ago

“I bought an Olympic bar and some weights. Was delivered within a week. Would of given 5 stars but order was delivered in 2 parts but appeared complete after only the bar was delivered. Left wondering if/when weights would arrive. Customer service were good when I called about it.”

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Posted 3 years ago

Thank you for your feedback, I'm sorry to hear that the order was delivered in two parts. We are committed to ensuring that every customer receives their complete order as quickly as possible and will be following up with our delivery team about this issue. I appreciate you taking the time to leave a review, it helps us identify areas where we can improve and provide better service going forward.

Posted 3 years ago

“Would buy from Gym Direct again”

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Posted 3 years ago

Thanks for the review Dayna! I'm glad to hear you're happy with our products!

Posted 3 years ago

“Order has been dispatched 2 weeks ago and still hasn't been received, still unsure when it is going to be delivered to me and Gym Direct is unable to give any clarity on when to expect it. Quite unhappy to be paying such high delivery fees for an unreliable service, then receive an email for feedback on "how did we do?" when I haven't even gotten the item?”

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Posted 3 years ago

“Super fast and delivery and good quality products. Great value for money.”

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Posted 3 years ago

Thank you for taking the time to review Gym Direct Brian. We're glad you experienced a great value and were happy with our products!

Posted 3 years ago

“The product were fantastic and most definitely fast shipping.”

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Posted 3 years ago

Thank you for your review David. I'm glad to hear that the product was up to your expectations and that you were satisfied with our shipping time!

Posted 3 years ago

“Great equipment, pricing and fast delivery very happy.”

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Posted 3 years ago

Thanks! We're so glad to hear that this meets your needs.

Posted 3 years ago

“Fast efficient service great product too exactly what I wanted will definitely purchase from here again!”

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Posted 3 years ago

Helen, thank you for your review. I'm glad to hear that our service was fast and efficient and that the product met your expectations. It is always a pleasure to receive positive feedback from customers like yourself!

Posted 3 years ago

“I received there wrong plates. The incorrect ones were picked up from your courier within 48hrs but I am still awaiting the correct ones 😕”

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Posted 3 years ago

“Everything you need for a home gym, at a great price. I keep going back for more!”

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Posted 3 years ago

Thanks for taking the time to leave a review. We're so glad you've been able to find everything you need at Gym Direct!

Posted 3 years ago

“Order came surprisingly quick”

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Posted 3 years ago

Thank you Franco for your review and 5-star rating! I'm glad to hear that the order came quickly. We strive to process orders as soon as possible, so it sounds like we did a good job of getting your order out the door. If there's anything else we can do to make sure you're satisfied with our service, please let us know.

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews