Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,606 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 25th November 2024

129

Anonymous

Anonymous // 01/01/2019

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“Amazing quality, great price and fast delivery. I will definitely buy more equipment from gym direct.”

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Posted 3 years ago

Peta, thank you for your review! I'm so glad that you're happy with the quality of our equipment and delivery. We take pride in providing a high-quality product at an affordable price. We hope to see you again soon!

Posted 3 years ago

“Don’t know why you would be asking for a review when I still haven’t taken delivery yet!”

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Posted 3 years ago

“Awesome product and quick delivery”

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Posted 3 years ago

Thank you Jakob for your 5-star review! We're glad to hear that our product and shipping speed met your expectations. If there's anything we can do in the future to make it even better, please let us know!

Posted 3 years ago

“Good communication. Great product a reasonable price”

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Posted 3 years ago

Thank you for taking the time to review us, Bob! I'm glad we were able to provide a great experience. We're always working on improving our customer service and your feedback is valuable in this process.

Posted 3 years ago

“Online customer was helpful, and it was one of the only places with dumbbell sets in stock over Covid lockdowns. Communication about the order was good and delivery time reasonable. The dumbell quality is decent, the weights don't loosen as easily as some other sets. But the packaging when it arrived, let's say it had seen better days. The boxes were dirty and torn, exposing the products inside. The products themselves were quite dirty, I'm not sure if it was lubricant, rust or dirt, and they were a little scuffed up. After a good clean everything was fine, but it's not a positive experience receiving new products that don't look new, but rather like they've sat in the corner of the warehouse for a while.”

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Posted 3 years ago

“Great service, quick delivery and great value for money 20kg olympic barbell.”

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Posted 3 years ago

Hi Peter, thank you for your feedback. I'm glad to hear that you're happy with the service and value of our products!

Posted 3 years ago

“Great service and great quality equipment!”

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Posted 3 years ago

Thank you for your review Ayden, we're so happy to hear that you enjoyed our service and the quality of our equipment. I'll make sure to pass on your feedback and reviews to all of our team members here at Gym Direct. We always love hearing from customers like yourself!

Posted 3 years ago

“Good mail order service and delivery.”

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Posted 3 years ago

“Gym Direct were great I was able to search, find, order the weights online and receive them very quickly. Plus I received fractional shares through Upstreet!”

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Posted 3 years ago

Thank you Allan, I'm glad to hear that your experience with Gym Direct was a positive one!

Posted 3 years ago

“I wasn't really happy, my 5kg weight looks like it has a chunk of rubber taken out of it and the coating used to spay the product for shipping has stained my workout matt.”

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Posted 3 years ago

“Great gym gear and shipped really quickly. Have been using the gear daily and it's stood up to the abuse well.”

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Posted 3 years ago

Thanks for taking the time to leave us this review, Matt. I'm so glad you've been enjoying your Gym Direct gear! We take pride in our products and are always happy when we hear that they're working well for their owners. We really appreciate your feedback about how quickly we shipped it to you too--we know that speed is important when ordering fitness equipment online!

Posted 3 years ago

“Great communication around delivery.”

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Posted 3 years ago

Thank you for your review Joanne! We're so glad to hear that our communication around delivery was a positive experience. I'll share your feedback with the team and we'll continue to work on improving this area. Thank you again for taking the time to leave us a review, it's always helpful in helping us improve as a company.

Posted 3 years ago

“Fast shipping, quality products, good price, solid rewards scheme.”

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Posted 3 years ago

Thank you for your review Christopher! We're glad to hear that we've been able to provide a good experience and hope you'll continue to shop with us.

Posted 3 years ago

“Had some delivery delays (Covid and all that jazz) but GD kept me in the loop and was still relatively quick.”

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Posted 3 years ago

Thanks for the review, we're sorry to hear about your delivery delays and appreciate you letting us know. We strive to keep our customers in the loop with any changes that may affect their order and will always do what we can to help them out when there is a problem. We hope this doesn't discourage you from ordering again in the future, but if it does please let us know so we can try and make things right!

Posted 3 years ago

“Exactly how online shopping should be. Thanks Gym Direct”

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Posted 3 years ago

Thank you for your review, we're so glad to hear that our product has met and exceeded your expectations. We know there are a lot of options out there for purchasing gym equipment, but we hope that you'll choose us again in the future!

Posted 3 years ago

“I am still waiting on 10kg dumbbells They were in stock when purchased but didn't come with the others I ordered.”

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Posted 3 years ago

“Awesome service love my new equipment highly recommend these guys”

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Posted 3 years ago

Thank you Lexi for your review! I am so glad to hear that our service was awesome and you love your new equipment. It's great to see people who are enjoying their gym experience with us. I'm happy we could help make it a positive one!

Posted 3 years ago

“Item as described and of good quality. Arrived quickly. Very happy”

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Posted 3 years ago

Thank you Chris for your purchase and review! We're happy to hear that the item arrived quickly and was as expected.

Posted 3 years ago

“Cannot flaw equipment. Extremely good value for money.”

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Posted 3 years ago

Matt, thank you for your review! We are so happy to hear that the equipment is meeting your needs and that our pricing is an excellent value.

Posted 3 years ago

“The items are great quality and exactly as described however the company used for postage is appalling.”

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Posted 3 years ago

Thank you for taking the time to leave a review Emma, we're sorry to hear about your experience with our shipping provider. We take any issue that impacts the customer's experience very seriously and I'll make sure this is addressed as soon as possible. Our goal is always to ensure satisfaction from every interaction so if there are any other issues you have in the future please reach out to us directly at sales@gymdirect.com and we will do our best to resolve them for you!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,606 reviews