Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,677 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,677 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 19th April 2025

Anand Merc****

Gym Direct 5 star review on 14th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 7th April 2025

Tony Gr****

Gym Direct 5 star review on 28th March 2025

Andrew Wal****

141

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service, especially during the covid lockdown. My order was delayed due to lockdown however the team was great in reassuring me that items will be dispatched asap. I was happy with the items I purchased.”

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Posted 3 years ago

Thank you for your positive feedback and the opportunity to share how we are committed to providing excellent customer service. We apologize that your order was delayed due to the Covid lockdown, but I'm glad our team was able to reassure you that it would be dispatched as soon as possible. We appreciate knowing about your experience with Gym Direct and hope you'll keep us in mind when looking for fitness equipment again. Thank you!

Posted 3 years ago

“Very good Service”

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Posted 3 years ago

Thankyou, we appreciate the feedback!

Posted 3 years ago

“Great products Service was good Happily order from them again”

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Posted 3 years ago

Thankyou for sharing your experience Somna, we really appreciate the feedback!

Posted 3 years ago

“The equipment is of very good quality”

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Posted 3 years ago

Thank you for your review Lucian. I'm glad to hear that you found these products to be of high quality. We're committed to providing the best products possible, and we appreciate hearing from customers like you who can help us better understand how we can improve.

Posted 3 years ago

“Good quality and excellent customer service 🙌”

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Posted 3 years ago

Thank you for your review, we're so happy to hear that you've been enjoying our products and service!

Posted 3 years ago

“Elliptical trainer was delivered fast considering covid lockdown. Easy to order and a great quality product.”

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Posted 3 years ago

Hi Philip, Thank you for your review. I am glad to hear that the quality of our products matched the service we provide! We are always happy to help with any questions or concerns, so please don't hesitate to reach out if there is anything else we can do for you.

Posted 3 years ago

“Really great experience here, I had ordered the wrong parts by mistake and the sales person noticed and helped me rectify my order before it was sent out for delivery. Will definitely shop here again in the future.”

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Posted 3 years ago

Isobel, thank you so much for your feedback. We really appreciate it! I'm glad to hear that we were able to help with your order and resolve the issue before it reached you. We're always happy to hear about our customers' experiences with us and this is what helps us continue providing a service that fits their needs. It's also great when we can provide solutions in advance of an issue arising - thanks again for the opportunity to serve you better!

Posted 3 years ago

“Great products and service”

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Posted 3 years ago

Emily, thank you so much for your kind words and 5-star review! It's always a pleasure to hear when we've done something right. I'm happy to say that the team here at Gym Direct appreciates hearing feedback like yours--it helps us do better in the future. I'll make sure your comments are passed on to our customer service staff as well as our product development team so they know how much you appreciate their hard work. And if there's anything else we can do for you, please don't hesitate to reach out!

Posted 3 years ago

“Great service, products, delivery & prices. Love to support a local company too.”

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Posted 3 years ago

Thank you for taking the time to review Gym Direct, Kate. We're so happy that we could provide a high-quality experience and service at an affordable price. We really appreciate your feedback about our website and customer service as well! I'll make sure to pass this on to our web team--we want it to be easy for customers like you to find what they need quickly and easily!

Posted 3 years ago

“Highly recommend Gym Direct. The service is fantastic. Love the quality of their products.”

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Posted 3 years ago

Thank you for the 5 star review, Jo-anne! We're so happy to hear that you have been enjoying your experience with Gym Direct. It's wonderful to know that we have been able to provide excellent service and quality products for your needs. If there is anything else we can help with, please don't hesitate to reach out.

Posted 3 years ago

“Gym Direct were fantastic from start to finish.”

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Posted 3 years ago

Thank you for your review Hilal! We're so happy to hear that our customer service was a highlight of your experience with us. All the best!

Posted 3 years ago

“Great service, thank youse !!!”

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Posted 3 years ago

I'm so glad to hear that you enjoyed your experience with Gym Direct, Luka. Thank you for taking the time to review us!

Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

Thank you for your review of our delivery service. It's great to hear that we delivered on time and the products were in good condition! We're always looking for ways to improve, so please let us know if there are any specific aspects of our service that could be improved. We appreciate your business and look forward to serving you again soon!

Posted 3 years ago

“Loved the equipment, it was packed very securely and products are 10/10 quality! 100% recommend. Even with COVID lockdown, products were delivered timely.”

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Posted 3 years ago

We're so happy to hear that you loved your experience with Gym Direct! We work hard to pack all of our items very securely and deliver them as quickly as possible. Thank you for recommending us!

Posted 3 years ago

“I’ve never had an issue with an order: Always a great experience.”

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Posted 3 years ago

Thank you for taking the time to provide feedback on your experience with Gym Direct. We're so happy to hear that you've had a positive experience and we'll continue working hard to ensure our customers have the best possible shopping experience.

Posted 3 years ago

“Excellent quality equipment for the price”

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Posted 3 years ago

Thank you for your review of our equipment. We are always happy to hear that we offer quality goods at a great price!

Posted 3 years ago

“Good quality products at reasonable prices and prompt delivery”

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Posted 3 years ago

Thank you for your review! We appreciate you taking the time to share your experience with us.

Posted 3 years ago

“Received in Victoria just one day after dispatch. Excellent customer service. Would buy again.”

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Posted 3 years ago

Awesome! Thanks for the positive review, Sanka!

Posted 3 years ago

“Gym Direct did great. Despite a load of orders, the pandemic , they really made a effort for customer satisfaction. And I am a satisfied customer who will buy from Gym Direct again.”

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Posted 3 years ago

Thank you for your review Cyril. We're glad we were able to meet the needs of our customers during this difficult time and provide a positive experience. We're so happy that your experience with us was such a good one! We hope that you'll continue shopping with us in the future, as well.

Posted 3 years ago

“I have ordered so many products from Gym Direct over the past few years. the quality and cost of the products are great! I highly recommend them. The staff are friendly and great!”

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Posted 3 years ago

Thank you for taking the time to review Gym Direct, Shari. We're happy to hear that we've been able to provide a positive experience for you! We appreciate your feedback and will make sure it's passed on to our team here. If there is anything else we can do for you or if you have any other questions, please don't hesitate to reach out!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,677 reviews