Gym Direct Reviews

Name: Gym Direct
Address: 23-25, Mangrove Lane, 23-25, Mangrove Lane, Taren Point
Rating: 4.41

4.4 Rating 1,667 Reviews

84 %

of reviewers recommend Gym Direct

4.4

Based on 1,667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Gym Direct 5 star review on 13th April 2025

Mohammed Naanouh Naa****

Gym Direct 5 star review on 28th March 2025

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed. I emailed sales@Gym Direct on 11/02/25, but there has been no response to date.”

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Posted 1 month ago

“Took ages to arrive , when it finally did arrive the excercise matt was great thickness for back support , but was too narrow compared to my last one.”

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Posted 2 months ago

Dear Ian, Thank you for sharing your feedback. We’re sorry to hear about the delay with your order and that the exercise mat didn’t meet your expectations in terms of size. We understand how important it is to have the right fit for your needs. Please give us a call at 1300 488 866, and we’d be happy to assist you further with a solution or provide guidance on other options. We appreciate your patience and hope to resolve this to your satisfaction.

Posted 1 month ago

“I have the muscle motion barbell holder and am very happy with it The leg extension not so much Padding on the shin when extending to thin a little bit more spent on design would have gome a long way Also should be adjustable I'm 6 foot which is pretty average and it doesn't align properly Not overly happy to be honest I realise it's for home use but still could and should be better for money spent”

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Posted 4 months ago

“close by and freindly staff”

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Posted 5 months ago

“Have not received item as yet regards Phillip Glover”

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Posted 9 months ago

“The equipment that was available was good, but multiple items were out of stock and pending availability. Which is annoying as if I purchase those via Gymdirect when they get stock, I will have to pay for multiple deliveries.”

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Posted 1 year ago

“Truthfully I wasn't that impressed. I had 1 missed call from Gym direct. I called back within 30 minutes and the gentleman I spoke to had no idea why they called. I then received multiple calls the next day to discuss an issue with the product I purchased. It would have been ideal to sort it out during the initial call back. I also need to return a product. The team took several days to respond and just said ship it back for a refund. Although I asked for a product swap. I get it, but overall the customer experience hasn't been what I'd expect.”

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Posted 1 year ago

“I purchased plastic collars for my pump bar because the original ones would not fit properly. The service was good and the order was dispatched quickly but the product was on sale for $10 and the postage for a less than1 kg parcel was $17 which is ridiculous. Unfortunately I couldn’t find the same size collar anywhere else and had no choice.”

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Posted 1 year ago

“Order still hasn’t arrived”

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Posted 2 years ago

Hi Ally, Thank you for taking the time to leave a review. I'm sorry to hear that your order has yet to arrive. Can you please reach out to our customer service team at sales@gymdirect.com.au? They would be more than happy to help get this sorted out for you. Thank you, Gym Direct

Posted 2 years ago

“Great service. However product missing a bolt”

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Posted 2 years ago

Hi Amanda, thanks for your review. I'm sorry to hear that you're missing a bolt from your product. Can you please reach out to us at sales@gymdirect.com.au with your order number and we'll get that sorted for you right away. Thanks! - GD

Posted 2 years ago

“Bit disappointed my order was cancelled due to stock levels. The refund was done immediately though.”

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Posted 2 years ago

Hi Jessie, Thanks for your review. I'm sorry to hear that you were disappointed when your order was canceled. Our team works hard to ensure that we have accurate stock levels so that this doesn't happen, but sometimes there are unforeseen circumstances. I'm glad to see that our team handled the cancellation quickly and issued a refund immediately. We hope you'll give us another chance in the future.

Posted 2 years ago

“I received what I ordered and the price was good but delivery was too slow. It was several days before the items where packed by the warehouse and the warehouse is only 1 hour drive from my house!”

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Posted 2 years ago

“Hi, All the stuff I have brought is excellent, just find the delivery time is way too long.”

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Posted 2 years ago

“I don't think you want me to write a review. At the moment I am still waiting for a second time for a missing part to finished assembly.”

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Posted 2 years ago

We appreciate the review, i can see one of our staff members has already been in contact with you regarding the matter to contact the appropriate people to help with the supplying of the piece of equipment, we hope this gets sorted through the company that provides this service and if you need any further please get in touch with us so we can assist. Thank you. - Gym Direct

Posted 2 years ago

“Postage took a long time”

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Posted 3 years ago

“The product is good, sturdy. Service is ok, except pick up procedure. Overengineered and at the end of the day useless, because when you come to pick up the order on agreed date and time, after all this hassle with reserving available spots etc the order is not waiting you there, the storeman still has to go and find it in the warehouse. You still has to go to the office find there someone to help you organize that pick up. So no really any advantage in Covid safety as well.”

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Posted 3 years ago

I'm sorry to hear you had a less than perfect experience picking up your order from our store. We take pride in the service we provide and want to make sure that each customer feels like they're being taken care of. We'll make sure that this feedback is communicated with the store manager so he can work on improving his pick-up process for future customers. Our goal is always 100% satisfaction, so please don't hesitate to let me know what would help solve this issue for you!

Posted 3 years ago

“The quality of the goods was excellent however it took about three weeks to arrive”

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Posted 3 years ago

“For some reason, my order got shipped to Melbourne instead of Sydney, then had to be re-routed from Melbourne back to Sydney which resulted in a 2-week delay. Other than that the item itself is ok.”

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Posted 3 years ago

“Everything went fine, however, the delivery took a month to arrive.”

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Posted 3 years ago

“I have only received a part shipment, still awaiting on the second part. As it’s only been partly shipped I can not use the equipment. A little disappointed with this. I have advised gym director of part shipment as well as courier. Still no feed back or update on this”

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Posted 3 years ago

Hi Debra, Thank you for your patience. I'm sorry to hear that the shipment of your order has been delayed and I can assure you we are working hard on getting it out to you as soon as possible. We understand how frustrating this is and apologize for any inconvenience caused. We can assure you that all items under your order have been despatched from Gym Direct warehouse on 23rd of December. We're sorry for any inconvenience this has caused and appreciate your patience while we work to get this resolved!

Posted 3 years ago

Gym Direct is rated 4.4 based on 1,667 reviews