H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.67

2.7 Rating 317 Reviews

42 %

of reviewers recommend H Samuel

2.7

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff are always very helpful,Denise Mortimer is a wonderful manager.its the best shop in the howgate and I am really sorry to hear it's going to close .I got my jewellery out of h Samuel for a lot of years”

Helpful Report

Posted 1 year ago

“The staff helps us to the perfect gift and allowed us to use an online voucher to reduce the cost by 15%. The staff were friendly and extremely helpful”

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Posted 1 year ago

“Recently bought a watch from H.Samuels in there Buchanan Galleries Branch. It was a very pleasant visit. Staff very nice and helpful. Was served by Stephanie, and she was lovely. Very attentive. She ordered watch for me informed me informed me when it came in. I'm very pleased with watch. Stephanie adjusted strap.”

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Posted 1 year ago

“Went into the Meadowhall branch today to look at wedding rings, Tasha was very very helpful nothing was too much trouble from trying rings to advise on band width and ringing to see if could get rings made with smaller width, only went to look but ordered rings before we left, lovely staff friendly and helpful recommend them to anyone”

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Posted 1 year ago

“Pleasant young lady extremely helpful changing battery and link on watch. Thank you Kate. Highly recommend the personal service.”

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Posted 1 year ago

“Have again recently visited the Hastings store and once again the serves was first class. No amount of assistance was too much. The presentation of the store was well set out making it easy to find what I was looking. I would definitely recommend and will be visiting again.”

Helpful Report

Posted 1 year ago

“Popped into the Rugby branch to get 3 rings reshaped and they couldn’t have been more helpful. Friendly and professional, I would certainly use this jewellers again and recommend to friends and family.”

Helpful Report

Posted 1 year ago

“Customer service is awful, won't ever attmept to order from here again”

Helpful Report

Posted 1 year ago

“I was very impressed by the genuinely friendly and professional service from Richard, the Cambridge branch manager, when I bought a Citizen watch this week. I do appreciate that prices in the shops may vary, but he honoured the H S internet price immediately and really could not have do me a better job of instilling trust himself and in the company. It was an impressive performance and, as a previous customer, reassuring that your people are beyond expectations. Today, I popped in to request for an adjustment of the bracelet as I’d mistakenly asked for it to be too tight- my fault!- and Sam, your new assistant manager, could not have been more helpful and did it on the spot. I’d like to add that in many browsing visits your team were politely helpful without any pushiness. The negativity of some of your respondents does not match my experience, and I spent my working life dealing with customers. Many thanks, Neal”

Helpful Report

Posted 1 year ago

“A visit to Sunderland H. Samuel today and was served by a lovely lady call Tracey. Very helpful and friendly I bought a new necklace for my 91year old mother as she wanted to put her locket on a new chain .Have bought jewellery here before and would definitely recommend the staff are all lovely”

Helpful Report

Posted 1 year ago

“I bought a present for nearly a £100 in London E20 1EP on 01/03/23 and the vendor give me a £25 voucher. I was extremely happy and grateful, I ask him, how I use the voucher and he said I have to spend a minimum £75 to use it. I look further to treat my self, after a while I found something for me, I ask the same vendor to assist me when I went to pay, only then he read the small letter on the back of the voucher and the item have to be full price to use the voucher and most of the item at the moment are on 25%discount. I ask to speak to the manager to explain as to how the vendor told how to use the £25 discount and the manager send someone else to speak to me in stead. She only apologise about the small print and nothing she could do about it. I feel extremely miss guided and bad about it, I’m elderly and disabled. To me it was extremely bad customer services and I was totally ignored as to how I was advise by the vendor in regards of the £25 voucher went he give it to me.”

Helpful Report

Posted 1 year ago

“Very helpful member of staff called carol in chatham branch and my earrings are lovely”

Helpful Report

Posted 1 year ago

“You might like to up date your website I phoned the hastings branch to get my ears pierced only to be told by a rude man dont do that anymore and just put the phone down I think he was lacking in customers service”

Helpful Report

Posted 1 year ago

“I really love our Samuels Jewellery Shop in St Austell… Always a pleasure to go into the spotlessly kept shop… Manager Michelle & her assistant Emma always greet customers with a lovely smile,service perfect & nothing is too much trouble to help me with decisions as I can be never sure on choice but always leave the shop feeling very happy…I also take any jewellery for repair & have never had reason to complain about the workmanship….. I know in life there are so many miserable people who are only happy complaining… Thank you for having two perfect staff in your St Austell branch, my husband & I wouldn’t go to any other store…”

Helpful Report

Posted 1 year ago

“After attempting to order a bracelet. using evouchers in part payment, a mistake was made on the (hard to navigate checkout. I then attempted to us "virtual assistant" -----useless! Then on-line chat to cancel the order, and refund my Paypal.”

Helpful Report

Posted 1 year ago

“I was served by Carol in the Chatham branch. She was very helpful giving me advice in the choice of a watch, followed by efficient and friendly service through the payment process. She is a credit to your company.”

Helpful Report

Posted 1 year ago

“Rubbish customer service waiting hours for 3 stores leeds ls1, whiterose centre and Wakefield to get my cash in to refundxme, got excusesxbad customer service obviously don't like giving money back to customers, bad company won't be using again Rubbish”

Helpful Report

Posted 1 year ago

“Went into the Warrington store today to purchase some earrings and chose a pair that I really liked. The assistant that served me said she could not find a code listed to put the sale through on the till. I asked could the code be bypassed so I could buy them and was told no they would have to be taken off sale. No solution offered as to whether I could come back when the problem was resolved. Really bad customer service. Went elsewhere!”

Helpful Report

Posted 1 year ago

“Was in my local h Samuel store in Foyleside in Derry and got a great deal on a citizen satellite wave watch! Was very well served and looked after by Erin the Salesperson and the watch had a big mark down! Delighted with purchase and service!”

Helpful Report

Posted 1 year ago

“Bad experience ordered a watch for 21st I was waiting for an email to let me know that the watch was going to be delivered I never received an email went online chat they advised me that the watch was sold out send the money left the bank now I have to wait up to 1 week to receive money back they just apologised but never contacted me to let me know also bad customer service won't use them again !!”

Helpful Report

Posted 1 year ago

H Samuel is rated 2.7 based on 317 reviews