H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.71

2.7 Rating 333 Reviews

43 %

of reviewers recommend H Samuel

2.7

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Another warning. Do NOT use this company. Just read the Trudtpilot reviews, never have I seen such consistently bad reviews. My friend's son bought her a not inexpensive bracelet for her. It broke after only wearing it three times. Returned it the Staffotd branch for a refund only to be told it would have to be sent off for analysis. The result was that He Samuel claim that it broke due to customer misuse. What utter rubbish. I will be taking the matter further involving the media and social media. Boycott this company.”

Helpful Report

Posted 5 years ago

“Warning not to buy their creole earrings. The service was fine but this is the second pair of earrings that are so poorly made, despite the price, that have come undone and one been lost. I put my earrings in and never take them out. This second pair were my birthday present and have lasted a week. Really disappointed and will be returning the other pair.”

Helpful Report

Posted 5 years ago

“I was served by Grace today at the West Bromwich store. She was so helpful and definitely made my day. What a charming lovely lady. Thankyou”

Helpful Report

Posted 5 years ago

“Absolute terrible customer service. Ordered engagement ring, promised it would be here a week later after resizing by store manager. Then waited and waited despite being told i had premium service, only to be told after ringing up after 11 days it was going to to take 2.5 weeks... but arrangements had already been made according to their promise!! Then was told they would only refund me of resizing had not taken place despite never being told this at sale and it being their mistake!!! Then told they could refund me after threatening customer service, trust pilot etc.. yet could get ring too me sooner but still 9 days after Derby store manager promised! I wouldn’t mind but their rings are hardly good value, rather you pay extra for seeing them in a shop. Better value in lots of other places. I could have got this resized in an afternoon at our local jewellers! Thanks for nothing... and ruining plans! You promised delivery by 19th April, I waited, celebrating 27th and delivery still not with us until 29th at earliest!!! Will wait to see if it arrives!?”

Helpful Report

Posted 5 years ago

“I am v. appreciative of the excellent service I was given by a member of the stratford branch staff [not stratford city but the other side]. A gentleman [ beard, tattoos and jewellery] who could not have provided better customer care and went the extra mile. Thank you v. much. You are a great ambassador for both the company and the store.”

Helpful Report

Posted 5 years ago

“First to go to We're watch lovers and made some really nice purchases on the Sales weekend at our local Luton Mall store. The prices are great, also the service. We've been served by Phil, who delivered quality service and an extra mile on customer service. Looking forward to the next Sales offers. We'll be back soon. Thanks Phil and H.Samuel”

Helpful Report

Posted 6 years ago

“Husband is been looking for the casio g sock for nearly 2 years.and finally he decided to get it ( thanks god) .I went in the corby branch where they didn't have the watch in stock BUT they managed to order and get it next day PLUS they do price match ..watch was £600 and I found it for £361 and they done a price match ..we were over the moon..a very happy husband and a very nice cuatomer service.Dawn and the girls from the store are just amazing and very friendly! I will recommend to everyone and will come back again .thank you so much”

Helpful Report

Posted 6 years ago

“I did have a forever diamond engagement ring unfortunately I had nothing but problems with my order! The ring was purchased in January and I've had 3 or 4 orders for this ring in a size "j" each order is a 4-5 weeks wait!!! and still ive not received this ring in my size. They lent me a size k ring in February to make my engagement party but couldn't wear it properly as it was too big (obviously) and had to be returned to the store. I pity the girl who gets that ring next thinking shes the only person to have ever worn it. Apparently I'm the only person in the whole of the UK with a size "j" order!!! (Words of customer care lady linda). customer care well that's a joke! fobbing us off with stupid excuses! I made my final decision yesterday after a lot of stress and tears to give up, take ring (k) back and get a full refund! I was given 3 ESTIMATED delivery dates for this month not one person within the company could guarantee that my ring would arrive on any one of them dates! H.samuel is a joke! you think you can trust such a big store don't be fooled! I was told It was just stock and not prioritize I was accused of putting additional orders through by the store manager spoke to me like absolute rubbish on the phone! do not trust these rip-off merchants they take your money and don't care about what "stock" your left with!”

Helpful Report

Posted 6 years ago

“Very poor quality jewellery. I never buy from here personally due to the quality and a bad experience years ago. However i was bought a pair of white gold earrings for Christmas and i keep them in at all times only take out to clean. I noticed upon taking them out one back has been lost not surprised due to how small they are compared to my others from Beaverbrooks. Both are bent totally the part that go into the ear. How they can bend is beyond me. I have had my Beaverbrooks ones for 8 years and they are intact and not bent. Appalled at the response from my complaint i have made direct. They offered a replacement which i declined as they quality is awful and they will simply do the same. I was then told i can only get a refund if i find the receipt which i do not have as they were a gift for Christmas and was paid in cash not card. Absolutely poor quality and appalled with the earrings they have not even lasted 2 months. Would just to mention that the customer service is not very supportive at all. Jut to let you know no refund allowed as no receipt as it was a gift, also only replacement offered but to be honest after the quality of these i do not want replacements.”

Helpful Report

Posted 6 years ago

“I wouldn’t even go for a star given the customer service experience I encountered in H Samuel - Westfield White City store. The Assistent Store Manager treated me as one of his employees and threaten me there will be no solution for my purchase in my favour. I left the store extremely dissapointed. Went to Ernest Jonest instead (which guess what? Is part of the same company). I have received outstanding customer service from all the stuff which were very professional and well trained/informed. I don’t recommend H Samuel - Westfield White City, try to avoid if you are not looking to ruin your day. Alexandr”

Helpful Report

Posted 6 years ago

“Stratford Branch. Went to collect one of the wedding rings we had ordered and had already paid £300 for. Stood and waited patiently to be served at first but other customers were clearly getting served before me. Went over to help desk where a snooty cow kept looking at me like something she scraped off her shoe and proceeded to serve two more customers and prattle on about her boyfriend. If I hadn't already paid I would have walked out without buying. It seems like they only want to talk to people they think will be spending big money. As we had already spent £600 on rings in there I can only think it's a case of once they have your money they think they can treat you like dirt. Wish we hadn't bought our wedding rings there now as it totally spoilt what should have been a happy and memorable occasion. There are plenty of other jewellers about so i would never shop there again.”

Helpful Report

Posted 6 years ago

“I order a charm. A couple of days later received the dispatch confirmation. Neither tracking or delivery date provided. Package never arrived so I contacted Customer Services a week later. According to them it was sent by Royal Mail and provided a tracking number showing it was delivered, but the tracking details didn't refer to my address, were just generic. Almost a month after, I haven't got any answer, nor my money or the charm.”

Helpful Report

Posted 6 years ago

“Excellent service and reasonable prices at H Samuel at The Glades, Bromley. Always had good service at this store. On my last trip to this store just before christmas, an assistant named Hanah could not have been more helpful. I needed advice on a watch left to me by my father. As the watch is no longer made, she spent a great deal of time and effort trying to find a way to get it repaired and up and running. Nothing was too much trouble and she didnt make me feel like i was being a nuisance. Her knowledge and help much appreciated. Excellent 5 stars!”

Helpful Report

Posted 6 years ago

“I went to h samuels on line , & bought a Bulova watch for a present & got sent the wrong thing , they sent me some nose studs instead .but when I rung up they said they'd have to investigate & that they'd let me know in 3 days , but they didn't, so I rang up today, to be told that they'd closed the delivery place for an annual stock check up & that I'd have to wait now til Monday, but I won't hold my breath .that's an expensive watch they've lost , am not a happy bunny .”

Helpful Report

Posted 6 years ago

“Went to take a ring back wrong size would no refund it cause it was a day late went in local jewellery to value the £1100 ring at £140 resale value thank's a bunch h scamdle”

Helpful Report

Posted 6 years ago

“Ordered a Casio G-Shock steel online at half R.R.P. and £70.00 cheaper than Amazon... Stupidly, I misspelled my email address on the order so received no confirmation email. Doh! However, I called H. Samuel's customer service the next day and managed to get a confirmation that my order was successful along with an order number. The item was sent out for delivery with DX - FREE OF CHARGE! I received a MSG from DX saying that my order was out for delivery... I then received a second message saying there was a problem with my order. I telephoned DX who said that the problem was related to them not receiving the watch from H. Samuel. Another quick call to Samuel's customer services and a chat with a lovely Woman called Lynn who telephoned DX on my behalf (DX had received the watch but had sent it out on the wrong run) resulted in me receiving the watch 2 days later. The watch was well packed and undamaged. Now, who can argue with free delivery and helpful customer services? Not me. I would buy from H Samuel again.”

Helpful Report

Posted 6 years ago

“Payed extra to have my delivery here on the 28th. Now it is the 29th and they’re now not coming until 31st.”

Helpful Report

Posted 6 years ago

“What a terrible company. I have placed an order and received confirmation fairly quick. There comes the delivery date and they send an email for say the order has been cancelled due to lack of stock. What is the point of having something online if you don't have your system up to date. I will never order from them again.”

Helpful Report

Posted 6 years ago

“Ordered a ring on November 10 Xmas present for my husband delivery by dec 20 been emailing all week and spent 30 mins on phone mostly on hold to b told today waiting for response from supplier I paid deposit in November which I won’t get back for 3- 5 working days and too late to order something else for Xmas never again and I pay more to have on credit so going else where from now on bad service for price and I have bought loads from you over the years”

Helpful Report

Posted 6 years ago

“Went to buy xmas gift this morning, and even though the heating was not working, Carolyn was brilliant. Showing me various alternatives for my wife. Poor Carolyn and her young assistant were cold, but still delivered a great service. Will be back again. Thanks girls. Merry Xmas.”

Helpful Report

Posted 6 years ago

H Samuel is rated 2.7 based on 333 reviews