H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.71

2.7 Rating 333 Reviews

43 %

of reviewers recommend H Samuel

2.7

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a children’s watch which was delivered to Cannock branch. Donna served me very polite and friendly person, she looked at the box and said ‘ let me see if I can find a better one fir you’ which she did. Donna explained the insurance to me too. Would definitely purchase from them again such a nice place to visit with pleasant Staff.”

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Posted 1 year ago

“I visited H Samuels on Northumberland Street in Newcastle on my way to hospital on 20 September to purchase a gold chain for my SOS medallion. I was assisted by a young lady called Alex who was extremely helpful, knowledgeable and genuinely interested in the products that were on display. I think she was 'par excellence' and I would most certainly shop in this particular H Samuels again.”

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Posted 1 year ago

“Zoe from Rhyl H samuels,made me feel at ease,was kind considerate,very polite and caring.nothing was to much trouble.will tell all my friends and family to pop in as all the girls there are helpfull.”

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Posted 1 year ago

“Kim in the Swansea store was so helpful and the best service we have ever had, we highly recommend going to the store.”

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Posted 1 year ago

“excellent shopping experience today at the Northwich Store,very friendly staff and very knowledgeable,appreciate the help from Jodie for my Wife who was choosing a ring.Also very pleasing was a discount of 20%,So well done to Hazel the Manager and of course to Jodie who made the sale.”

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Posted 1 year ago

“Kim was so lovely and customer service was amazing”

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Posted 1 year ago

“Sylvia at the Sutton Coldfield branch was so helpful not only with the problem I went in with but also helped with a non related repair couldn’t ask for better service deserves a bonus”

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Posted 1 year ago

“BELFAST CASTLE COURT BRANCH The extremely helpful and pleasant staff members, Sharon assisted me this morning, a beautiful friendly and professional girl, who went out of her way tho help me......I'll be recommending this branch to all my friends”

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Posted 1 year ago

“Fantastic service , friendly staff . 0ne girl in particular named Nikki very friendly and helpful with helping me chose a new necklace and bringing back to life an old necklace .”

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Posted 1 year ago

“Thank you H.Samuel Abbey centre for all your help and professionalism and for putting me at ease when I visited to have my ears pierced. There were three staff members all lovely helpful girls many thanks.”

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Posted 1 year ago

“Thankyou Kim for being extremely helpful.. very polite and very professional... Thanks again....”

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Posted 1 year ago

“Rhyl store is the best H Samuels And here why . The store staff knows their stuff. they are polite , respectful and help it every way to show off the item . I offer purchase items and always had a great experience . I am slow and look at a few things before choosing the item . I always have their guarantee which works well . Zoe the manger looks after the customers . Good prices a range of quality goods .”

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Posted 1 year ago

“The Trowbridge H.Samuel Kirsty the shop assistant was great very thorough and knew her job and explained about my jewellery repair.Brilliant Service. Thank you.”

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Posted 1 year ago

“Scarborough Branch Natalie was very helpful, I had a problem with my watch as I had my battery replaced in a Scottish branch but after a short while the watch was no longer working. Natalie replaced my old Radley watch with another Radley watch as it became obvious it was not a problem with the new battery. Very pleased with the service, would recommend.”

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Posted 1 year ago

“I visited the H Samuel Northwich store today. The assistants Hazel and Jodie were extremely helpful. They both gave good advice and service. I would not hesitate in recommending this store. Thank you both very much.”

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Posted 1 year ago

“Staff are always very helpful,Denise Mortimer is a wonderful manager.its the best shop in the howgate and I am really sorry to hear it's going to close .I got my jewellery out of h Samuel for a lot of years”

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Posted 1 year ago

“The staff helps us to the perfect gift and allowed us to use an online voucher to reduce the cost by 15%. The staff were friendly and extremely helpful”

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Posted 1 year ago

“Recently bought a watch from H.Samuels in there Buchanan Galleries Branch. It was a very pleasant visit. Staff very nice and helpful. Was served by Stephanie, and she was lovely. Very attentive. She ordered watch for me informed me informed me when it came in. I'm very pleased with watch. Stephanie adjusted strap.”

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Posted 1 year ago

“Went into the Meadowhall branch today to look at wedding rings, Tasha was very very helpful nothing was too much trouble from trying rings to advise on band width and ringing to see if could get rings made with smaller width, only went to look but ordered rings before we left, lovely staff friendly and helpful recommend them to anyone”

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Posted 2 years ago

“Pleasant young lady extremely helpful changing battery and link on watch. Thank you Kate. Highly recommend the personal service.”

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Posted 2 years ago

H Samuel is rated 2.7 based on 333 reviews