H Samuel Reviews

“ Update today: Spoke to Jocelyn at the head office who told me my mental health medication could be the reason why my jewellery turned and that they couldn’t assist me either getting a refund or the jewellery fixed. ”

“ Dont purchase online you have been informed - false advertised citizen promaster watch came without diver case - returning is an absolute nightmare and you won't get any confirmation when you return for refund nor will you get a quick refund 7-10 working days is what customer service told me - if you pay by Clear Pay you can postpone future payments but only for 2 weeks so you've returned the watch tracking has confirmed this and then the likelyhood is you won't get a refund in time before your next payment goes out if your bank even though you are no longer in possession of the watch as you have returned it to H. ”

“ I will need to check with them and get back to you you would need to visit the store then for a refund but I will raise this with IT to confirm. ”

“ H Samuel refused to give a refund until they received the item back ftom THEIR courier, even though H Samuel informed me that they had been enquiring with the courier to return the item, and that it was indeed still in storage. ”

“ I ordered a chain online to pickup in store so that I could return it if needed - lucky I did as the chain was tiny, looked nothing like the image or size stated, and I had to challenge a staff member to refund back on that Gift card after they said they dont do that. ”

“ After attempting to order a bracelet. using evouchers in part payment, a mistake was made on the (hard to navigate checkout. I then attempted to us "virtual assistant" -----useless! Then on-line chat to cancel the order, and refund my Paypal. ”

“ Horrendous customer service (shenaz) dx and H.Samuel have lost my package I have not received this upon waiting for a response after weeks they are refusing to refund me I supplied cctv footage of the supposedly time the delivery was delivered clearly no driver I have sent several picture of my door way they claim it doesn’t match well how would the image match as it’s not my door way complete carnage of a company ”

“ Dx did not deliver to the correct address …. Item not received . Have requested full refund …. Will not order from H Samuel again . ”

“ She screamed abuse at my mother and father who are pensioners who asked for a refund on a necklace that had broken, only bought it 2 months ago. ”

“ I ordered a ring on the store. After 4 days they called and said that the ring is not available you can come and get refund or buy anyother ring. ”