H Samuel Reviews

“ The man that done it was so helpfully He had first class customer service . ”

“ Great service...bought a lovely watch..metal strap was too big...Tracey said if I purchase and take it to Timpson she'd reimburse me the cost...fantastic...thanks ”

“ Similarly, the next day when I went in to pay and collect, her customer service was excellent, as well as being a lovely person in a very busy retail week. ”

“ Excellent customer service at the Colchester branch. Very helpful member of staff. Fixed a broken chain at nil cost. Fantastic. Highly recommend. ”

“ Bury St Edmunds Branch. The staff were very nice without being pushy, I was allowed to take my time to look around without being harassed, once I had chosen my earrings, a staff member came straight over, Adrian was friendly, informative and very helpful. Item purchased without a fuss, I left relaxed and happy. Good customer service. ”

“ I recently visited the Leicester store on Gallowtree Gate. I have,in the last couple of weeks,chosen 2 rings. I have taken them both back. They were perfectly fine, just not what i was looking for. Thanks to Demi,lovely young lady assistant,i found the perfect diamond ring. Well done H. Samuel. No fuss or drama,just great customer service. ”

“ Lady was very helpful as my recently purchased watch was faulty.Gemma at Walsall branch sorted it all out for me very happy with the service I received. ”

“ I would like to commend the great customer service from Wuhal who works at the Oxford Street branch. I came to view a watch weeks earlier and he talked me through the options. I only came back for him. I bought a garmin watch for my son’s birthday so am looking forward to the response ”

“ I went to the Glenrothes store today but I arrived at 16:50 and was unaware they shut at 5pm. My partner and I just wanted to try wedding rings on as I knew which one I wanted. Lisa was so nice and patient with us even though they were about to close she didn’t rush us out of the store. Very friendly and top customer service. ”

“ I was really let down by Ernest Jones after being a loyal customer over the years and after a recommendation from a friend who had an eternity ring made I went to H Samuel’s. I had amazing service and advice from Anthea, the Store Manager at the Fareham branch regarding my eternity ring resizing and evaluation. I will definitely use their services again if I need anything in the future. Thank you Anthea. ”