H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.71

2.7 Rating 333 Reviews

43 %

of reviewers recommend H Samuel

2.7

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly helpful staff with useful recommendations that led me to recover he perfect present :)”

Helpful Report

Posted 6 years ago

“I recently visited the cheshire oaks store after going to Liverpool and Chester store and neither of those being helpful or know what they were doing. I went in with hardly any information from Liverpool and Chester and they bent over backwards to help me, they found the ring I wanted, they are able to get it ordered in the metal I want and they kept in contact and updated me whenever they knew more information. I even got 20% off with it being an outlet. I 100% reccomend the store, Rhian was fantastic! Thanks again for all of your help! X”

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Posted 6 years ago

“Friendly and pleasant staff greeted us as we entered the store.We only bought a Watch strap but the service was outstanding.The staff are a credit to the company.We visited the Cheshire Oaks store,23/08/18..”

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Posted 6 years ago

“Great staff and range of watches”

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Posted 6 years ago

“Great staff wide choice of watches .EXCELLENT...”

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Posted 6 years ago

“hey I had an online order issue...I tried calling the customer service and they kept me on hold for around 45 mins for continuous two days.but one lady from the hsawuel store in harrow st Anns shopping centre...by the lovely name of Linda ..helped me out.as a matter of fact I was really concerned about my order and so politely Linda spoke to me ...she went out of the way to help me out with regards to my order..clarified everything for me and called me back to let me know I haven't been charged n stuff. god bless her and we all as customers need more people like Linda to help us out. a big thank u for sorting out things for me Linda...your a Star :):)”

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Posted 6 years ago

“We have just celebrated our 25th wedding anniversary [silver]. I bought my wife a silver necklace as a present.”

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Posted 6 years ago

“Great fast service”

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Posted 6 years ago

“Great website, easy to navigate. Great sales and free express delivery. Superb.”

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Posted 6 years ago

“Offered same discount as online a”

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Posted 7 years ago

“H Samuel - Bridgwater, Somerset. Once again, excellent service from the Manager in the Store. When visiting the store last Saturday I was initially disappointed that the watch I wanted was out of stock. The Manager kindly checked online and it was also out of stock. He took my contact number and said he would try to get it in and keep it back for me. These watches were selling out quickly everywhere. A few days later he called to say he had managed to get one in for me and would keep it until I could get into the store the next day. It is very refreshing when people will go the extra mile!”

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Posted 7 years ago

“Went in the Bolton branch of H. Samuel today to buy a gift for our daughter in laws 50th birthday, the lady who served us - Debbie was really pleasant and really informative she was very polite and knew what she was talking about.”

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Posted 7 years ago

“The Best customer service I have ever encountered . Jonathan at customer services and the Foyleside Branch couldn't have been more helpful and supportive. Well done and many thanks hanks”

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Posted 7 years ago

“Beautiful chamilia jewellery, good price and excellent delivery. Other jewellery beautiful too.”

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Posted 7 years ago

H Samuel is rated 2.7 based on 333 reviews