H Samuel Reviews

Name: H Samuel
Address: H.Samuel, Hunters Road, Hockley, Birmingham
Rating: 2.71

2.7 Rating 333 Reviews

43 %

of reviewers recommend H Samuel

2.7

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charanjeet served with a lovely smile! She was very helpful and sorted out my issue quickly”

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Posted 2 weeks ago

“Lynn at H Samuel Bury Millgate was very helpful and friendly”

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Posted 2 weeks ago

“I went to your Taunton shop last week.i had my ears redone as the holes had closed over .The man that done it was so helpfully He had first class customer service ..nothink was to much trouble. Shame your Cribb store was not the same which I went on the Saturday...young girls just talking between then self .How can you go to 2 of your shop and not be treated to a first class service .....if I had to give stars for cribb it would be 1 star”

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Posted 3 weeks ago

“Hayley in store Exeter city branch absolutely wonderful helping us buy our wedding rings 5stars thank you”

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Posted 1 month ago

“Great service...bought a lovely watch..metal strap was too big...Tracey said if I purchase and take it to Timpson she'd reimburse me the cost...fantastic...thanks”

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Posted 1 month ago

“Walked into the store in Bridgend I asked this lady called Liza about taking one link off my watch,she called Leon who did it for me and said I didn't have to pay for it.She said Happy New year.which was kind off her.i was very happy .”

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Posted 3 months ago

“On a busy Saturday before Christmas, Lindsay in the Enniskillen store answered a phone call from me. She could not have been more helpful and friendly, and reserved a product for me. Similarly, the next day when I went in to pay and collect, her customer service was excellent, as well as being a lovely person in a very busy retail week. Whilst I was in the store Lindsay and her colleagues were attentive and helpful to customers, and are a great example to all in the industry. Thank you Lindsay.”

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Posted 3 months ago

“Excellent customer service at the Colchester branch. Very helpful member of staff. Fixed a broken chain at nil cost. Fantastic. Highly recommend.”

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Posted 3 months ago

“Hi after having to get my diamond ring fixed 2 timea due to diamond falling out. When i had to go a 3rd time with the same problem. The girls were so helpful and made me feel ok about this. I had to claim of insurance. This was very good of girls as i was feelung a bit low due to being 3rd time its happened. So thanku to all the staff at h samual at firt kinnard.”

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Posted 4 months ago

“I was served a lovely girl called Bilkis in Blackburn store . She was friendly but professional and answered my questions. Measure my finger . And I ordered the ring . She couldn't do enough for the customer . Looking forward to go into the shop again I never been before .”

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Posted 4 months ago

“Me and my partner (now fiance) went into the Fort Kinard Branch and what a lovy experience. A lady called Jenny served us and she certainly made it a lovely experience. Gave me lots of choices and helped me choose a ring that suited me. She is a asset to your team! Keep her forever... Veronica and Euan”

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Posted 6 months ago

“Bury St Edmunds Branch. The staff were very nice without being pushy, I was allowed to take my time to look around without being harassed, once I had chosen my earrings, a staff member came straight over, Adrian was friendly, informative and very helpful. Item purchased without a fuss, I left relaxed and happy. Good customer service.”

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Posted 6 months ago

“Donna at the Rhyl store very helpful when me and my partner called in yesterday to buy 2 rings and a necklace”

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Posted 6 months ago

“I was in the Glenrothes fife store tonight and served by Lisa . Lisa even though it was near closing spent time to explain about an automatic watch I fancied . Then spoke through other options that might be more beneficial to my needs . I purchased a beautiful citizen watch and Lisa took time to explain care plan etc . No hard sell totally my choice . So even though she was needing to get on and finish end of day I appreciated the time taken to help me purchase a fantastic watch Thank you Lisa”

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Posted 6 months ago

“i’ve had my ears pierced my 1st and 2nd from there place they are all so sweet they talk you through it make sure your happy and is very good prices aswell !!”

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Posted 7 months ago

“STAFF AT GLASGOW FORT ,LOVELY CHEERY GIRLS, SO HELPFUL TA VERY MUCH LASSIES😍🥰”

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Posted 9 months ago

“I recently visited the Leicester store on Gallowtree Gate. I have,in the last couple of weeks,chosen 2 rings. I have taken them both back. They were perfectly fine, just not what i was looking for. Thanks to Demi,lovely young lady assistant,i found the perfect diamond ring. Well done H. Samuel. No fuss or drama,just great customer service.”

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Posted 9 months ago

“Witney branch Paul the manager was extremely helpful in dealing with a return and with finding a lost receipt. It took an hour but he went out of his way to help. Excellent”

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Posted 9 months ago

“Bolton branch market place, Annette was extremely helpful in my purchase of necklace for young girl 16.”

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Posted 9 months ago

“I would like to commend the great customer service from Wuhal who works at the Oxford Street branch. I came to view a watch weeks earlier and he talked me through the options. I only came back for him. I bought a garmin watch for my son’s birthday so am looking forward to the response”

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Posted 10 months ago

H Samuel is rated 2.7 based on 333 reviews