H2 Property Services Reviews

Name: H2 Property Services
Rating: 4.79

4.8 Rating 489 Reviews

96 %

of reviewers recommend H2 Property Services

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4.8

Based on 489 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and helpful engineer who fixed the problem quickly but didn't put the lid back on the cistern and when I did it didn't fit as on of the fixtures was too high and we had to cut it. Ashley Leiman”

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Posted 6 years ago

Hi Ashley Thanks for taking the time to review us. I have asked the team to look into this for you - one of them will get back to you today. Best wishes Sally

Posted 6 years ago

“I’ve been using H2 to service my properties for over 6years and know, especially when I am overseas or can’t be there, the jobs will be done right, first time by friendly professionals at a good price. Thanks H2 well done!”

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Posted 6 years ago

“A little disappointed that we were told engineer would be with us at 4.30pm and he came at 6.30 but Wayne arrived and fixed our gas leak quickly and efficiently. Really nice guy. Thank you.”

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Posted 6 years ago

Dear Jan, Thank you for taking the time to post this review. We are really pleased we were able to help fix your gas leak and that you were happy with Wayne's work. Please accept our apologies that he he was late to get to you, his previous job was running over but we were determined to get him to you even if it meant we were going to be later than we had expected to be. We do try to get to our customers at the time we say but occasionally earlier jobs are more tricky than expected and take longer than their allocated times. I hope that next time you use us we will be able to show you we can be on time! Many thanks again for using H2 Property Services, please do not hesitate to contact us if you have any further issues.

Posted 6 years ago

“The engineer was able to detect the problem shortly after examining it and resolved it.”

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Posted 6 years ago

“You were thoughtful on the phone and made an effort to help. In addition, Winston was fantastic - friendly, efficient and very helpful.”

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Posted 6 years ago

“Excellent service, really quick and efficient service”

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Posted 6 years ago

“Very good service from a very polite pair of lads.”

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Posted 6 years ago

“Installed a condensing boiler 8 years ago - very satisfactory. Serviced it annually - no parts ever required - but fan became noisy and, on preparing to replace it, discovered a pinhole leak had developed in heat exchanger. Not economic to repair, so recommendation accepted to replace. Job done efficiently on scheduled date. As a retired professional engineer, I have complete confidence in the services provided by H2 and have unhesitatingly referred neighbours to them several times.”

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Posted 6 years ago

“Came as promised, did the job as asked, left house in better shape than when entered.”

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Posted 6 years ago

“Very impressed with the engineer, who was friendly, helpful and efficient.”

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Posted 6 years ago

“Great service. Lovely engineer, very polite and just got on with the job. Fantastic finish. Very happy with H2 Property Services again and will continue to call on their services.”

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Posted 6 years ago

“Good job well done and friendly team who cleaned up after themselves.”

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Posted 6 years ago

“My boiler started leaking and after reading reviews I decided to contact H2 Property Services and check they had experience with Ferroli. I've had boilers by other manufacturers and experience has told me to stick with engineers who are experienced in the boiler that you have. Ferroli don't have a good reputation for reliability. I was pleased they could send an engineer the same day especially as it was just before the bank holiday weekend. The engineer arrived later than expected (bank holiday traffic and stuck on job) although he kept me updated. When he arrived it was clear he wasn't experienced in Ferroli boilers. He took a photo of the part that was leaking water and left and advised I would hear back on the price for the part. The same day I recieved my bill (115 for the call out which is very excessive for being in the house for about 10 mins and taking a photo). I was also quoted between 3 - 4 Hours labour £288 - £384 + VAT and Materials £67.76 + VAT to replace the part. In the mean time, I had arranged for another engineer to come out who was able to fix the leak (part was valued at £5) and took about 15 minutes to replace.”

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Posted 6 years ago

We are very sorry to receive this review from our customer. We appreciate there was a delay due the bank holiday but our engineer gave a very clear update, diagnosed the issues, took all the necessary details and took the time to speak to Ferroli to get a list of parts required and their respective part numbers in order for our office to order them. We are surprised that another engineer has managed to do the work in 15 minutes with a £5 part as we feel confident that our detailed update is likely to be correct. Our boiler engineers work on all makes and models of domestic gas boilers everyday and while we are not Ferroli specialists, we are able to diagnose faults and successfully repair Ferroli boilers so long as replacement parts are available.

Posted 6 years ago

“The engineer arrived quickly to carry out a gas-leak tracing exercise. He was very competent and personable and fixed the problem. I would recommend this firm.”

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Posted 6 years ago

“My Plumbers name was John, he was on time, quick, efficient, knowledgable and gave excellent customer service. My leaking pipes and shower were sorted in no time. I would recommend H2 to my friends and call them again in future.”

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Posted 6 years ago

“Great service from Shaun at H2. Quickly resolved a draining issue in our flat and even helped to tidy and clean up after. Thanks”

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Posted 6 years ago

“They were polite their policy was explained clearly and the engineer arrived on time explained what he was doing and what the problem was.”

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Posted 7 years ago

“Really excellent service. A big thank you to John Bage for all his help. What a star!”

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Posted 7 years ago

“They came and completed the works requested with the minimum of fuss”

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Posted 7 years ago

“Efficient, professional,courteous and extremely helpful. I particularly wish to mention the electrician Mark Lewis for whom nothing was too much trouble -clearly very knowledgeable, very professional: I would have no hesitation in recommending H2 Property Services and Mark Lewis in particular.”

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Posted 7 years ago

H2 Property Services is rated 4.8 based on 489 reviews