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Halfords Autocentres Reviews

1.9 Rating 822 Reviews
21 %
of reviewers recommend Halfords Autocentres
1.9
Based on 822 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 10%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Halfords Autocentres Reviews

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 29th June 2024
Mrs Helen Dehkordy
Halfords Autocentres 1 star review on 29th June 2024
Mrs Helen Dehkordy
38
Anonymous
Anonymous  // 01/01/2019
Popped in to my local Halfords at Biggleswade to get my bulb changed was very impressed with how Pawel and George changed my bulb on my headlight. It was a difficult one to change but they never gave up. Thankyou Very much appreciated
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Posted 6 years ago
had my car mot done at Strood branch. as always were very helpful and are very thorough.
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Posted 6 years ago
Be very careful before bringing your car to have the MOT. I have my car failed on the test, I agreed to change all the required parts in order to get the certificate and after leaving my car for 2 days for repair, they damaged another part (not related to the major defects) and don't want to take responsibility for the damage. Basically, the garage wants to charge me almost £200 on top of the bill. I refused to pay and they refused to give me the MOT certificate!
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Posted 6 years ago
After many years going to my local Halfords auto centre Blackpool, as been the worst ever. Do no use any offers as they will try to tell you their are problems with your vehicle. Completely rude manager who thinks he can pull the wool over your eyes. There are plenty of garages I have been too over 30 years of driving and this as got to be the worst. (Do not waste your time).
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Posted 6 years ago
Helpful staff, efficient service thank you
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Posted 6 years ago
Thanks to the guys today at the Basildon workshop although you was running a bit late your customer service was brilliant and made our visit very pleasant , very knowledgeable guys . Nothing too much trouble . 2nd mot with them and will def go back .
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Posted 6 years ago
Redditch halfords autocentre disgusting customer service woman loud and bolshy manager not much better
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Posted 6 years ago
Went in on my bike and made an appointment for my car for the next day at 12.00. Took car in next day on time . They looked at it and told me what repair it needed So I was keen to hand over the keys to the car and get off home. I was then told to take my car home and when they where ready for it they would call me with a slot. also they needed to get parts. Drove home then i got the AA out for a opinion. The AA man said it should not be driven except straight to a garage for repair. So Halfords caused more damage to my car by not keeping it. This was the Chichester Branch. From leaking thermostat housing to blown head gasket. had to take it to another garage as Halfords did not call me back. Had to buy new car instead of the repair that needed doing. As the head gasket repair was quoted by Hendy Ford Chichester. at £3000.
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Posted 6 years ago
Dover Autocentre - Took advantage of their MOT offer. Some work required, gave us a quote. Contacted my independent local garage, used for years, quote over £100 less, over 30%. Returned at designated time and date for retest to be told we were too late, despite 15 mins before appointment. Very rude, matter of fact staff. Sarcastic when my wife asked if she could come back one lunch time as was told 20 mins required for the retest, apparently they have their lunch too. Given positive review previously but will never return here
Helpful Report
Posted 6 years ago
Booked and paid online late Friday eveneing to have 5 new tyres and wheel aligment carried out. Was given time and date for the following Tuesday pm. I arrived 1pm for a 130 pm fitting as advised via email. They seemed suprised to see me and that I even had a booking. Was told no tyres here for that job and I was second person that day in same position. After a few calls I was advised tyres not yet delivered and they will call when they are. Got the call and arrived 330pm for a 4pm delivery and fitting. At 530pm I was told no tyres yet delivered and they close at 6pm Told them to box my car up and I would seek refund. When I got home I found they had stripped the head off a locking nut, without even telling me, 3 tyres had 30 psi and one 32psi. My car runs on 23 and 26 psi. Dangerous over inflating worn tyres. They had also reinflated my flat punctured spare and put it on one corner of the car. Terrible service, no wonder they are known as Halfrauds. Have offered me a free service, I have declined. Cant trust the workmanship at all now. Refund is on its way.
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Posted 6 years ago
Took my car in for the free safty check having just brought the car cat D. They basically told me my car was a death trap... said I had a major oil leak, brake disks and pads needing replacing. And a few other stuff. Quoted me £1250 to fully repair. Went to a local garage for second opinion who said that halfords had exaggerated with the extent of the work that needed doing. There was no oil leak either and quoted me £480 to repair which is nothing comparied to what halfords said. Will never use them again.
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Posted 6 years ago
Booked online with Weymouth branch to have tyres replaced, turned up to be advised by assistant that they did not have tyres and have no idea if they would arrive as the “system” doesn’t give them any way to find out what is happening but may arrive later. No tyres appeared, had to chase head office myself to get refund. Complete waste of time. Went to ProTyre/Bathwick instead and they could not have been more helpful. Will not book anything with Halfords again.
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Posted 6 years ago
I had a dash cam supplied & fitted. Got home, downloaded the CD ROM & found a fault re: G Sensor. Rang branch, spoke to a manager who asked me to bring dashcam back into store so they could plug in diagnostics, but not until following Tuesday. Rang Tuesday a.m. - named manager not in. Went to branch. Fitter told shop assistant (via their ubiquitous headset) just to change settings. I knew that changing settings would not cure the fault and anyway I could have done that at home - what about plug in diagnostics? No such thing in store, he said. Why then was I asked to come in to do that? No suitable explanation. As I was being dealt with by assistant he suddenly started talking into his headset to someone else about a totally different matter. I was not a happy camper and asked to speak to a manager. I can't speak highly enough of the manager who dealt with me in a professional and efficient manner; unlike the fitter who was just trying to fob me off and the assistant who was clearly not focussed on my problem. Talking to the manufacturers Tech. Support it turned out the issue was a known software fault - nothing to do with the actual dashcam! So, I've got a brand new item which has a known fault. Halfords appear to be not aware of this and the branch staff were inept. I need another dashcam for a second car. Will I be buying that model? Will I be going to Halfords for it? What do you think..............
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Posted 6 years ago
Free Mot offer. Bury St Edmunds Brilliant. Took up the offer of a free MOT and the car PASSED with no advisory. ( I was half expecting them to find something they could charge me over the odds for... total cost was... £0.00
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Posted 6 years ago
Took my car to Halfords in Huddersfield for a free mot. Got a call saying they abandoned the mot as the break cylinder had popped and was leaking break fluid. The breaks were totally fine when i took the car in. They quoted my £1055 for works needing to be done. Knowing the car was undrivable with no breaks they expected me to pay up. I refused to pay this and got the car recovered to my local trusted garage. Upon inspection they agreed that it is very rare for this to happen. Clips were missing from breaks both sides of the car. Which resulted in me having to buy a fitting kit and new break shoes due to contamination. Why they even had the wheels off i dont know and there was also noticeable damage to the cylinder. I will never use Halfords again. Load of con artists.
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Posted 6 years ago
We use the Autocenter and find the advice and help really good and at a reasonable rate compared to dealer service prices.
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Posted 6 years ago
I use Halford's Auto-centre Hartlepool simply because the service here is second to none. I've a BMW 4 series average yearly mileage 30K and rely on Halfords to maintain and keep my car on the road. Hope i'm not tempting fate here but over the last 10 years of using this garage and always owning a BMW have never been let down. We own other cars in the family who have also switched to Halford's and also experience the same level of service, which is slightly disappointing as i thought i was special. Obviously everyone gets the same level of exceptional service.
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Posted 6 years ago
My Bmw 3 series goes into get the flywheel replaced 4 weeks later still no car back service is appalling and they changed my recent clutch without my permission they want a further £260 steer well clear outrageous company and staff. The worst in Britain j
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Posted 6 years ago
partner had his car in for the free MOT they’ve been offering, told one of the headlights needed completely replacing and to save hassle he had that done there and then. next day there’s a huge leak from under the car that wasn’t there prior to the MOT. there’s so much mention of coolant pouring out on here, and i’m sure they’ve tampered with all these cars to get the money back from ‘free’ MOTs. wouldn’t recommend halfords to anybody, better off forking out somewhere you know isn’t going to screw you over.
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Posted 6 years ago
Short version - paid for MOT and Major service £274 on line. failed MOT £400 worth of work ,that was ok. Picked up car ,arrived home ,had quick look over car no details in service book, noticed oil was still black, oil filter had not been changed. Took car back next day, the person on desk checked car and agreed the service had not been done, Was told to return car next day when Major service would be done. Received call car was ready for collection and was assured by mechanic on phone he personally monitored the service. Picked up car for a second time ,checked service book , only oil and filter and air filter marked as done. Back on phone to Halfords, same mechanic told me he personally checked all the fluid levels etc. When I told him fluids such as brake fluid should have been changed he said he could not answer that and would get the manager. The manager assured me all the service items had been done and that I could mark the other items in the service myself. Just for my own peace of mind I checked the brake fluid with a moisture content gauge, it showed the fluid had 4% moisture and should be changed. It is possible the gauge gave a false reading but the resovoir did not look like it had been disturbed (cap still dusty) The reason I am writing this is because I contacted Halfords complaints dept on 20th Sept ( 3 weeks ago) and despite sending a second e mail I have had no response The car is my wife's and it occurred to me if she had taken the car in for the service and collected it , she would have come away thinking she was doing what was required to keep her car in good working order, in reality she paid £230 for a service and we still do not know what we got for our money. This was at the Barker St Norwich branch
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Posted 6 years ago
Halfords Autocentres is rated 1.9 based on 822 reviews