Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 826 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 826 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Halfords Sutton, Surrey. They are the best. Always very helpful, knowledgable and honest. I would not take my car anywhere else”

Helpful Report

Posted 4 years ago

“Gloucester Riga Had MOT booked in for 10am today, staff very helpful came out put cover on seat and wiped steering wheel, said it should be 1 hour I asked can my wife and I wait as we live 12 miles away with no public transport, they gave as 2 seats to sit on while we waited, all in all very happy with the service”

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Posted 4 years ago

“I went to Halfords in Doncaster and the young lady called Maddie was so helpful sorting out my dashcam for me, I would like to give her full praise.”

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Posted 4 years ago

“I was really happy with the customer service received (10th August, 2020) for my recent MOT in Exeter Street Plymouth. The young lady ’Tulin’ I think her name was? Is a credit to your centre. Thank you very much Kind regards Mr C Brown London”

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Posted 4 years ago

“Chris from the Yarmouth branch helped me with my tyres, he was kind & efficient.”

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Posted 4 years ago

“I wish I could do 10 stars I was at a skatepark about 5 minutes away from one of the MOT centres in byfleet and my bmx wheel needed a really quick fix I had a choice to either walk home 30 mins or get it fixed somewhere literally could find nothing around but an MOT center. I called in and asked for a unusual request of fixing a bike real quick they said surprisingly said they can do it I went there they were super friendly, fixed my bike in 2 mins and literally wanted no money for it. Literal legends”

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Posted 4 years ago

“Today i had my car booked in for a health check . After having issues with staff a few years ago this is the first time back . Wow how amazing and professional were the staff at Llandudno branch . I mainly dealt with a gentleman called Anthony . Nothing was to much trouble . Well done Halfords for appointing such a great manager”

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Posted 4 years ago

“Totally great service, brilliant price and they got me in for new tyres the same day at very short notice , like a few hours. Kev and the lads were brilliant, nothing was too much trouble. Thanks again for the great service and customer experience.”

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Posted 4 years ago

“Fab service today at Runcorn Autocentre by Sam. Super helpful, great customer experience, easy service, lovely 😊 personality (which seems hard to come by these days), even when I only needed a fuse change. He even did my tyres as the warning light had come on today to say one was under inflated. They’ll definitely be getting my mot and service business come September! What a breath of fresh air!”

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Posted 4 years ago

“Went to have headlight bulb changed at Preston Centre as according to the internet very difficult...expected to take a while and probably cost around £30....excellent staff took less than 10 mins, did it for free Excellent!”

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Posted 4 years ago

“Booked my car in at the York Autocentre yesterday morning for 8.00am as the engine kept cutting out and with a jerking movement. At 8.40am the fault was diagnosed and after a telephone call from a very helpful gentleman called Eric advising me what the diagnostic test had revealed and the total cost to fix it, I confirmed the work to go ahead and by 11.00am parts were fitted and the car is now back on the road. Five star service and will definately use again. Thanks Halfords and thanks Eric.”

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Posted 4 years ago

“Went to the Eastbourne Auto Centre on Lottbridge Drove,where they carried out a full safety check on my car. They were so helpful and friendly. But the most important thing was they were honest and advised me that the car was fine and there was nothing that needed doing to it straight away. Just an advisory on some tyres. They are always busy there and I think that's why people go as they feel they are not going to have to pay for unnecessary work on their car. Once again thank you for your honesty.”

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Posted 4 years ago

“Very good service from marty at the olton halfords .phoned up as my right indicator had gone asked to bring it down which I did and was fixed straight away .lovely and friendly garage :-)”

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Posted 4 years ago

“Rang Halfords this morning as needed a new battery. Very impressed told to take the car straight to them, lucky we had'nt switched the car off, took it straight in and 10 minutes later it was done. As this is in lockdown and they are busy very impressed.”

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Posted 4 years ago

“Amazing customer service”

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Posted 5 years ago

“Swansea New Cut Road MOT Major Service 19/03/20. Excellent service and nothing too much trouble for the centre manager. Will call again.”

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Posted 5 years ago

“I broke down at 5/20pm on 20/3/20 telephones AA Breakdown they told me my Alternator had failed needed a new Alternator i telephoned Richard (manager) at HALFORDS AUTOCENTRE AT PORTRACK LANE STOCKTON OPPOSITE B&Q AND TOLD HIM I HAVE JUST BROKEN DOWN AND THE AA BREAKDOWN SAID THEY WOULD BRING MY CAR TO HIS GARAGE AND RICHARD SAID HE WOULD WAIT TILL I GOT THERE BECAUSE THEY SHUT AT 6PM BUT DONT WORRY HE WOULD WAIT TILL I GOT MY CAR INTO HIS GARAGE HE SAID LEAVE IT WITH HIM HE SAID IT WOULD BE FIXED ASAP OVER THE WEEKEND OR AT THE LATEST 4 DAYS BECAUSE HE HAD TO ORDER PARTS AND WITH IT BEEN OVER THE WEEKEND I THOUGHT IT WOULD TAKE LONGER BUT RICHARD AND HIS TEAM DOWN AT HALFORDS AUTOCENTRE AT PORTRACK STOCKTON ORDERED THE PART AND HAD MY CAR FIXED WITH NEW ALTERNATOR THE VERY NEXT DAY, THANK YOU RICHARD AND ALL YOUR MECHANICS AND STAFF ONCE AGAIN WHAT A FANTASTIC JOB YOU DONE ON MY VEHICLE AT VERY SHORT NOTICE I HAVE USED THIS GARAGE ON ALL OF MY VEHICLES IN THE PAST AND THEY HAVE ALWAYS DONE A GREAT JOB AND VERY GOOD PRICE SO ANYONE READING THIS REVIEW I HIGHLY RECOMMEND RICHARD (A REAL GENTLEMAN) AND HIS TEAM, I WILL ALWAYS USE THIS GARAGE FOR ANY FUTURE REPAIRS AND MOT AND SERVICES ECT GREAT JOB DONE THANX AGAIN GUYS TAKE CARE TILL NEXT TIME FROM PDM ROOFING LTD (Patrick) Director from INGLEBY BARWICK.”

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Posted 5 years ago

“Very good service at the crewe halfords autocentre.mot and service and repair to pass mot sorted the same day.Phone calls to let us know the progress first class service👍”

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Posted 5 years ago

“An excellent auto centre Oxford My car was sorted with in an hour of being there n/s/f lower arm will always use this garage again 10/10 :)”

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Posted 5 years ago

“Quick job, no issues. Top bloke Yaz looked after everything. Sound guy”

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Posted 5 years ago

Halfords Autocentres is rated 1.9 based on 826 reviews