Halfords Autocentres Reviews

“ I returned and searched fruitlessly for the nut before demanding a refund and left. ”

“ --- Please if need this to be sorted I would like get a refund cause am not going to waste my time again and see that unrespecful behaviour from that mechanic . ”

“ Called the head office demanding refund and rectifying the error with the DVLA. ”

“ Should I get my refund this is probably the best outcome as I am. ”

“ I booked a mobile tyre replacement for a Sunday 4-8pm fitting. I made a screen shot of the booking, received a confirmation email and checked my credit card was charged £186. They never came. I called but they had no record of the booking. Their brilliant suggestion was to make another booking and pay another £186 and they will look into a refund for the first booking. I will not be using this awful service again. ”

“ Oh and one more thing - the regional manager Ryan has yet to call me regarding my complaint and I have yet to receive the full refund. ”

“ My MOT booking was cancelled today, they said that it's system error which allowed me to book and they are fully booked. I went on to book other place from Halfords, turned out that discount code now won't work, so I would need to pay more than original booking they cancelled. Then, I thought, I better call the other garage to check if they ACTUALLY have the slots that system shows - and guess what? they don't ! they went as far as saying that booking system is a joke. It's needless to say they couldn't help me on the phone, neither on the chat - it was rather waste of time btw. I ended up booking with kwik fit, and awaiting refund (which I don't expect anytime soon after reading their policies) ”

“ Shocking service. Booked car in to have 2 x front tyres replaced and front wheel alignment done. Tyres were changed, but the ramp was too busy, and was asked to return another time to have my wheel alignment done. Phoned on three separate occasions, but was informed ramp was being used and to call again. I contacted Halfords who booked me into another branch, but on my arrival, the alignment machine was broken (had been for some time) that branch booked me into another branch, and guess what their machine was broken too. Still waiting on a reply from customer services, who l have contacted on two separate occasions or a refund for work charged, but not done ”

“ Now I just need Halfords to refund the fee paid for the service they failed to provide. ”

“ My car went for a service and MOT service part of emac, my car failed mot with advisories which I got rectified and was happy at this piont, the problem arose after , the car was never serviced as I marked the parts all the liquid was not topped up no lubricant on battery terminals or hinges or doors, the only thing which was done was the reset on my car to say it was done unfortunately not, the assistant manager was who I dealt with who no longer works there, I went to another garage as there was vibration when breaking, the front discs were warped and pads where worn , halfords never picked up on this my numberplate light was out , not a mention on advisorie, I've made a complaint as I'm deeply concerned as what a waste of money and things not being found which would and should have, the centre manager Darren phoned me and I was initially happy but then it seemed I struggled to explain myself as I couldn't get a word in, and it felt like they were starting to protect themselves rather than let's get this sorted, and I felt a disbelief of him on me, I'm not after a refund only the work too be done, I had to end the call saying I wish to speak to regional manager and I'm going to end this call, I've always trusted halfords previously other branches but unfortunately it closed so I used the swansea branch as I was always happy before, I won't ever use them again nor recommend, I really wish I stayed with my car to watch them, I did mark the parts though which wasn't changed so I knew they hadn't, I cleaned the engine before it went there not a fingerprint after the service, , I've removed some oil myself and its black sludge but the manager on the phone Darren was saying we'll we drain via the sump not syphon it from under bonnet, that's fine but the piont is they never done anything, I hope people look at this and consider where they go, a total utter disgrace and I'm horrified they can let this happen, ”