Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 822 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

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“AVOIDE AVOIDE , AVOIDE. FOR ALL INFROMATION, I had purchased tyres and date confirmed, on arrivals in the centre tyres not there, they rebooked for next day, again tyres not there. took nearly a week and 3 trips to centre to have those finally fitted. They blamed supplier, not ownership of the issue. USED THEM IN PAST BUT WILL NEVER AGAIN”

Helpful Report

Posted 3 years ago

“Before going to one of halfords auto centre always go on the halfords website and puschase from the site, or you will find yourself paying extorshionet prices.”

Helpful Report

Posted 3 years ago

“They way over charged me for the window screen wipers, charged £54.57 when advertised @ £22 + £6 fitting and these were Bosh they ended up putting cheaper valeo on. Refunded me £24.57 when questioned. Charged me £10 over advertised price on halfords web site for each tyres. Be aware at auto centre Stocksbridge order online or you will pay higher prices, make sure you get quote in writing, Always check you get what you paid for.”

Helpful Report

Posted 3 years ago

“Halfords Autocentre Blackburn I would strongly advise everyone not to use this garage, please see the details below regarding my visit. Book in for a major service and MOT. My car failed its MOT - they described the issues as an excessive engine leak, issues with the shock absorbers etc quoted over £650 for the works to be carried out, tried saying stretch the payments... don't fall for it.. I took it to another garage the following week and it passed the MOT. Strange as I haven't had any works done. Don't trust or use this garage they are not honest or reliable, they said they would call me when the work is done and after not hearing anything for the majority of the day I decided to just turn up a couple of hours before it was due to close and it was just parked in a bay, probably been there the majority of the afternoon so they can make out they have been working on it all day. Gave me the keys straight away and I was on my way. They try and offer you a 0% finance option to stretch the payments don't fall for it. I was also advised by the garage that passed my MOT the following week that certain filters hadn't been changed, I checked the booking and Halfords website and they should have been replaced. I am now disputing this with Halfords but don't seem to be getting anywhere and it has turned into a right nightmare.”

Helpful Report

Posted 3 years ago

“Halfords leeds, phone up to get repair puncher, coustomer service told me to come in, arrive in reception, bloke said we can't do it need booking for next day, I said to him one of your coleg told me to come in, hi said no one speak to me sorry, absolutely bell end company”

Helpful Report

Posted 3 years ago

“Basically remarkably unhelpful and despite being Halfords don't seem to have diagnostic tools, schematics for cars (I asked the manager....he said no we don't, whilst trying to find out which bolts and exhaust fittings I needed to buy...horse's mouth), or even access to spare parts. Neither are they clear on the fact they won't repair your car unless they source the products for the car, it's company policy and there are no notices anywhere at their centre or on a website to tell you that (you've been warned); apparently they were doing me a favour. Ironically it was only after me having the car trailer carried to them was I told they don't fit non Halfords parts. They didn't stop me booking it in though after it's MOT and previous conk out, despite me telling them we had a DPF to fit prior to and not from them which ironically in the end didn't fit (which admittedly I'd sourced from somewhere else via number plate recognition and he showed me a photograph so...it did look different and I had no trouble getting a refund from where I'd bought it from) but it took me many phone calls and two weeks to find out what the car needed and get it back (they wanted me to source the parts for them). This sorry saga of arguments started after them having the car 5 days only to tell me they couldn't do the job because they needed bolts for the DPF (apparently they melt). Never phoned me earlier to tell me that so the car was obviously sat outside Halfords most of the time. I wasn't happy and had a rant and he sort of tried to guilt trip me. He went on to give me a diatribe on how many hours they'd worked on it which was far longer than they should have as my part is buried deep in the car (not according to Nissan mind)....so it was my fault their mechanics couldn't phone me to tell me straight away it couldn't be done...ah...sorry for that if only I could mind read, so sorry for that one. The trouble with his argument was that it made no sense as he couldn't take the part off nor actually used a computer to check what was really wrong so it all became a bit of a weird merry go round of reasons and excuses. I kept getting conflicting explanations from two different managers. One said they'd had the car in pieces and found they couldn't get it off (obviously they've no nut splitters...maybe they should try Eurocarparts across the way) and one said they were still working on it. Cut a very long and convoluted argument short I just said leave it and we'll get it taken away to someone else and he said he wouldn't charge us for all this work and time our car (shame on me) had taken up and wasted their life on (unlike the £50 I'd already wasted delivering it to them and the running around I'd done to find parts that they couldn't be exact on...it was described exhaust bolts first....then it was a DPF fixing kit (which as Nissan stated doesn't exist, they're individual parts it's not a kit) I could have bought loads of unnecessary nuts and bolts if it weren't for the real hero that was Mr. L. Monty of Nissan Wigan...and he was only covering the post there until returning to Nissan Chorley. As stated the big saviour in all this was Mr. L. Monty who worked at Nissan (embarrassingly round the corner and if I'd know should have taken it to them but I don't know Wigan at all). Mr. Monty was their parts desk person and was baffled why Halfords didn't ask them directly as after all I didn't know what I was looking for. This fellow went above and beyond his job. He took over for me, phoned Halfords, told me what I needed which I bought and as I live in Leigh he saved me not just a trip but money and even nipped round and took them there for me on his way home. Nissan of Wigan your Mr. L. Monty is a prince amongst men and a credit to your company. Then I got told by Halfords (after more badgering of when would the car be ready) the AA man was wrong (which was quite possible as of course he couldn't dismantle the thing like you could in a garage) as the DPF wasn't really all that blocked and I was given some melted pressure switch thing which was meant to be the culprit. On the way home the orange warning light come on but they did warn that could happen and they'd take it off but they recommended we put in some cleaning stuff/toxic gunge regularly and actually it went ok for a bit and the engine returned to normal....briefly. Then it started losing power again on hill climbs so we took it for a run and it sort of worked ok but it was not really pulling very well on inclines then it all turned sour. Anyway it cost me over £200 only for the car to go back to major fault (red) in the space of two months. I can't be bothered to argue with them as it's too much like hard work. Taken it to another garage now and the DPF is apparently severely clogged up so....I just think Halfords wanted their pound of flesh for all the time I'm guilty of wasting for them. Sort of revenge really I suppose. Just goes to show you cannot trust even the big company's anymore. Funnily enough I won't ever go there again and I fact have decided I will never shop at any Halfords for anything ever again, bicycle, tool or otherwise....you've had your last penny off me. Hopefully soon we'll have an electric car and well....I can repair electrics....”

Helpful Report

Posted 3 years ago

“Atrocious place. I grew up in a family of mechanics and whilst waiting in the queue it is staggering what rubbish they try and palm off onto vulnerable customer. Then when you deal with staff it's not like a professional environment, its like a bunch of clueless posturing. Like a bunch of geezers try to intimidate customers into work with words they don't actually understand. It's basically like going into a rough pub only to be greeted by locals waiting for the Millwall game to off. Pathetic in every way.”

Helpful Report

Posted 4 years ago

“They gave me back my car after an MOT and there was still a loud noise. Got it rechecked and the mechanic said the wheel bearing was dangerous and should not have passed. I spent £700 for it to pass the MOT but the gearbox is about to go plus the wheel bearing which they said was fine. There is a jagged edge on the wing which also should have failed. The car is a write-off apparently, so I'm £700 down and need a new car, which I can't afford. So, unbelievably angry. Halfords refuse to do anything about it.”

Helpful Report

Posted 4 years ago

“Booked for home service to have my front tires replaced. At 17:30 the evening before they were due they called to say the time slot wasn’t available anymore and they couldn’t do it for another 3 days. They took my money instantly but now say they can’t refund it for 5 working days. Spent all of Saturday thinking it was Sorted, they could have atleast called me earlier and told me, giving me time to organise something else. Being a nurse I need to go to work on Monday as I can’t work from home. Can’t even take it to a Halfords garage as they say I will need to pay again! I feel they have just swindled me out of £150 and don’t seem to really care”

Helpful Report

Posted 4 years ago

“Placed an order for tyre fitting 31st December, received order confirmation and a tracker to follow the fitter, once my time slot passed the tracker stopped and no fitter arrived. When I called Halfords to ask where my tyre was as they had taken payment, the Halfords staff did not want to know as they sub let the tyre fitting to another company. I contacted the sub let company who said Halfords take orders and people’s money regularly but don’t leyt them know about the orders being placed. It is now 48 hours after the tyre fitting slot, I’ve still no tyre and am £158 down due to paying for a tyre that neither Halfords or the sub let company wish to honour the legal contract of fitting the tyre I have purchased. Do not use this service unless you want to be out of money with no provision of the order you place. Now to try to get my money back and to go elsewhere for a replacement tyre that is currently flat !”

Helpful Report

Posted 4 years ago

“Had an MOT carried outand left the car with them. I came back an hour earlier than the arranged time to find my car up on the ramps with the wheels off. I asked what was going on and was told it had failed the MOT on the brakes and they were investigating what the problem was. I asked them to stop what they were doing and put the wheels back on. I then took the car to Kwik fit to their brake specialist who did a thorough check of the brakes and couldn't find anything wrong with them. Halfords autocentres refused to refund my money for the MOT and I took it to another MOT centre and it passed without any advisories and no problem with the brakes. Do not trust these cowboys scam artists.”

Helpful Report

Posted 4 years ago

“I got tgere at 14.15 and needed a headlight bulb fitted at Andover store. I was told it would be 5 mins before it could be fitted when the previous customer left i pulled my car in to the bay to have the headlight fitted and was promptly told to pull out as tthe fitment guy was going to do a complicated battery check on a nother customers car that came in to the store after me. This is downright ignorant and 30 mins later they told me i could pull my car in to have the heaslight bulb fitted. I didnt have time as i was going on my school run. So i paid for the bulb and will fit it myself. Thanks Halfords you are chasing profits cos you sold a new battery. I will not use Halfords again to fit anything to my taxi”

Helpful Report

Posted 4 years ago

“Had tyres fitted today very helpful staff , especially Richard in front desk . Nothing was to much trouble”

Helpful Report

Posted 4 years ago

“Avoid these cowboys, they do not care about customer complaints, when you contact their customer service they just try and string you along until you get fed up with them and cant be bothered, which is exactly the result they hope to get.”

Helpful Report

Posted 4 years ago

“Absolute bag of #### how are these clowns even still allowed to do mots VOSA should test them every 6 months”

Helpful Report

Posted 4 years ago

“If I could give a negative I would for these total scam artists at Bilston and I will be reporting them to vosa etc. As a mechanic I knew my car was solid with no issues and the mot tester I always use gave it a clear bill of health but I wanted to prove they are scammers so booked it in. I was told to go away for an hour while they did it and while walking back I saw my car being raced up the road. When I got to the centre they told me the car had failed the test and was extremely dangerous (why was the tester racing it around then). The list of failures was 2 pages long and they wanted me to book the car in for the work. When I told them I was a mechanic the staff looked at me and went silent before trying to get me out of there as quickly as possible. They are preying on the unqualified to make money by intentionally failing cars to get more money out of the customer and we discovered they have been on BBC1's Rogue Traders for this practice. As for me, job done, proved my point that they are scam artists and the car is fine”

Helpful Report

Posted 4 years ago

“My partner recently had cam belt water pump and aux belt changed they done this job incorrect resulting in cam belt failing and ruining the whole engine we cannot afford another car and insurance have told us they can’t do anything as they don’t cover faulty repair and Halfords are useless we just lost a car worth £7000 and it’s on top of a pandemic and he’s now lost his job due to no transportation Halfords have ruined our lives literally”

Helpful Report

Posted 4 years ago

“They used chrome shinning weights on my black titanium wheels and now it looks like very expensive wheel with ugly patches. When contacted customer service - they were very unhelpful and basically just confirmed that these are only available weights they use and recommended to go to local garage and fix it there. I would never call them if I knew about this limitation.”

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Posted 4 years ago

“They will phone you up and try to seel you extras many times. Avoid. You are just there to elevates their dales bonus'.”

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Posted 4 years ago

“I stupidly told my parents to try Halfords free safety check so I would know if we needed to do any work on there car soon,. Mysteriously the radiator sprung a hole during inspection and had to be expensively replaced and happily put my folks in a payment plan.”

Helpful Report

Posted 4 years ago

Halfords Autocentres is rated 1.9 based on 822 reviews