Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 822 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 822 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t say a big enough thank you to John and the team at Newton Abbot. My car was originally booked into my Torquay branch but due to problems it was transferred across by a team member for me . From the minute I arrived John explained everything his customer service goes above and beyond any expectations you can imagine. I’ve been going to Halfords for many years totally trustworthy but the service at newton’s branch 150%”

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Posted 2 years ago

“Halfords Autocentre Worcester - great customer service went over and above. Fitted in an appointment really quickly as I thought my car had a real problem. Within half an hour they called me to put my mind at rest…..with no charge!”

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Posted 2 years ago

“VERY VERY BAD EXPERIENCE ### WILL NEVER COM BACK !! PLEASE AVOID THIS GARAGE!!! WENT FOR A SERVICE WEAN I GOT THE CAR INSIDE AND OUTSIDE WAS FULL OF DIRTY MARKS OF GREASE/ OIL FINGERS PRINTED ON BOTH SIDES I CAN UNDERSTAND OUTSIDE OR INSIDE ON PLASTIC PANELS AND STARING WHEEL EASY CAN CLEAN ...BUT DIRTY ON THE SEAT AND THE INSIDE CREAM MATERIAL NEXT TO SEATBELT, ON THE TOP ROOF, NEXT TO THE HOLDING HANDLE, INSIDE THE GLOVE COMPARTMENT.. THAT WILL NEVER COM OFF THIS PEOPLE RUVIN MY CAR FOR EVER ... I ONLY HAD FOR 1 YEAR WAS IMMACULATE JAGUAR B4 LEAVE AT THIS HALFORDS !! THE SCRAP YARD OR 4 YEARS OLD KIDS COULD HAD B MORE SENSIBLE!!! AND UNDERSTANDING DIRTY HANDS LEAVE MARKS ....!!@ REALLY REALLY DISAPPOINTED VERY UPSET ABOUT STRESSED AND STILL CANT BELIEVE HOW THIS GARAGE STILL OPEN .. I'm Trying to clean the DAMAGE I REAY use 20 wipes and all end up black .. UNACCEPTABLE!!! MY CLOTHES GOT DIRTY ASWELL TO DRIVE IN BACK HOME ... DIDN'T EXPECTED ALL THIS... AND I HAVENT INVESTIGATE YET ON THE JOBS THEY CARRIED OUT DO NOT USE HALFORDS INCOMPETENT AUTOCENTRE!!!”

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Posted 2 years ago

“Halfords Holmethorpe Redhill. Booked online my MOT and full service. Everything was straight going forward and easy thanks to Miles and superb mechanics. Thank you guys especially Miles for outstanding service professional advice and great customer service. Martin”

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Posted 2 years ago

“Great customer service from Halfords Stanley centre . Shane and Aidan were very helpful and more than happy to help me out ( in stark contrast to the Pontefract centre whose customer service skills were sadly lacking). Would definitely recommend the team at Stanley.”

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Posted 2 years ago

“Good experience reasonable cost good customer service thanks again to steven and staff. jaf”

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Posted 2 years ago

“I Only took my car for an MOT and ended up with broken car key which will cost me £300 – DO NOT USE HALFORDS AUTOCENTRE WALSALL I took my car for an MOT to Halfords Walsall and they ended up breaking my car key! They said it was already broken but that is impossible as how did I drive the car there in the first place? They just left the key blade broken in the ignition and I have to pry it out myself. They even suggested to use the broken key as it is. Do they not know about safety?! Had to call a relative to drop off a spare key so I could actually drive home. All they were bothered about was chasing me for payment of the MOT and the not the car key they had clearly broken. When I asked them what had happened to the key they said it was already broken and the MOT tester (I believe his name is O. Nawaz) and the other three of them who work them surrounded me telling me it was already broken, trying to attempt to intimidate me and are making out I am I liar! Basically saying it is my word against their word! Now I am having to pay over £300 to get a new car key made! Absolutely disgusted and poor and shocking customer service – the staff there don’t even seem to care and even want to help resolve the issue. All they cared about was getting the money for the MOT and getting me off their premises as soon as they could as they needed the parking space for someone else. I will never use another Halfords store again…”

Halfords Autocentres 1 star review on 26th May 2022

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Posted 2 years ago

“Today I had a 15 point checkup for my Fiat Panda EA64ZGM in Plymouth, the mechanics name was Martin, I was so impressed with the way that he took his time to clearly explain all of his findings, I had 2 brake lights replaced, again he was so considerate chatting through everything he was doing, apologising if i'd been kept waiting which I hadn't, it was just an all round positive experience and has put me right at ease for any future visit's where I hope I will get the same mechanic.”

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Posted 2 years ago

“Owen and Southfields autocentre were excellent when regassing my airconditioning. Curtious and effecient. Roger Brunger”

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Posted 2 years ago

“Had an appt yesterday morning at Halfords Gloucester. Even though they were very short staffed, they took my car in very promptly at 8am. Staff were very professional, helpful and extremely well mannered and honest. Even though they could not rectify the problem, I felt a very valued customer. Their advice was excellent and has helped me on the right path to solve the issue. Sharon H.”

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Posted 2 years ago

“I had a great experience at the Autocentre in Dartford yesterday. Big T, Harry and Jordan went above and beyond to help me out after a car accident. They were so kind and meant that I could stay on the road! I’m incredibly grateful”

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Posted 2 years ago

“Booked MOT online at Luton Windmill Trading estate. Good price and plenty of convenient time slots. Plenty of reminders given, via text and email of appointment. Helpful advice online on getting vehicle ready for a pass. MOT carried out on time and greeted by friendly staff. On completion all my paper work was ready and car handed over. Very friendly Centre Manager (Mr Fozlu) who complimented me on the cleanliness of my car. All in all a very pleasant experience.”

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Posted 2 years ago

“Just awful. I booked a service and MOT online for my son in Gloucester, a student in the area, on the basis that he'd get fair and honest service from a well-known company. First of all, he was turned away at the time of his appointment, having to return over an hour later. The car failed its MOT, requiring new tyres, three light bulbs, and apparently a new motor for the windscreen wipers. There was also a long list of items to "keep an eye on". All of this came to over 800 pounds, which shocked and worried my son. I rang the centre to go through list, but unfortunately whoever I spoke to really wasn't interested. I asked why three lightbulbs - two indicators, one for a number plate - cost 96 pounds, for example, and never got an adequate reply. I also asked that the work required to get the vehicle through its MOT would be done there and then, i.e. mainly the tyres, but (having apparently checked) they didn't have them in stock. I also then requested that the service go ahead, which was already paid for, to which he agreed. I also asked for the manager's details so I could discuss this further. When my son rang later to find out when he could collect the car, after the service, he was told it would not be done - the opposite of what I'd been told. I then rang customer service for a refund for the service, and to raise several issues about the whole experience - the attitude of the staff member, and the service he'd stated would be done, then refused. It also transpired that the centre does not stock tyres, despite what he said, so I have no idea why he did that! I later asked my son to check the windscreen wipers. They work perfectly, but the bottle was empty. I'm therefore unclear why - as an item stated as an MOT failure - they specified on the invoice that a new motor was required, at a cost of 58 pounds. Apart from ringing the centre to get an explanation, I've contacted customer services three times to get a manager to explain all the issues which I prescriptively outlined to them, ranging from the attitude of the staff, the lack of service to the vehicle, the windscreen motor which absolutely wasn't required and, two weeks later, the lack of contact from a manager and an explanation. The vehicle subsequently passed its MOT elsewhere, with new tyres, etc, and the three fitted light bulbs which cost me 20 pounds, not 96. Apart from the poor service, it seems that there's an attempt to add extra items so that the uninitiated feel it's necessary to get it done. I've held off for two weeks to allow Halfords to respond to my concerns, but as I've had zero communication from them, I've posted this.”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS GARAGE… Staff are terrible and customer service no better. They have no respect or care for your car, there’s no communication what’s so ever. Say one thing and do the opposite. I’ve tried to be reasonable but now it’s time to let people know how bad Halfords auto centre Andover is. They disrespect customers, they climb through your windows, they reverse cars close up-to each other, if not hitting them, rev your engine for no reason and the list goes on. One member of staff said “I don’t care it’s not my f…ing car”. There work shop is a mess with bins tipped over. My insurance company is about to write my car off due to the damage Halfords Auto Centre Andover have caused. I have video recordings taken while my car was in Halfords Auto Centre Andover covering over 4 weeks which I am about to start releasing on social media, please think twice before using them there’s better garages out their who do care about there customers.”

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Posted 2 years ago

“Bloody annoying o an appointment to get my brakes looked at on my Vauxhall corsa 1.4, turned up at the time and the auto centre at Luton knew nothing about it, not entirely their fault more Halfords auto centre and to top it up staff were pretty clueless regarding braking issue so I just left and got the Vauxhall booked into a local garage.”

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Posted 2 years ago

“Terrible service tried too say the couldn’t check seatbelts was working because there too lazy too take a baby seat out”

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Posted 2 years ago

“Put my van in to get the front wheel alignment done. They said it had been done so i paid for it. On the road back home nothing seemed to have changed. the steering wheel was still off center by the same amount. I checked the track rod ends to see if they had been adjusted. They had not , they were all coroded with no signs of adjustment. Dont waste your cash with Halfords”

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Posted 2 years ago

“Terrible service. All money making. Had a new clutch and fly wheel changed under warranty. Hence why I used Halfords at Hillsborough. 7 months on the third component has broke and leaked brake fluid. Not there fault as they didn’t change that part. If liquid has leaked it will mean having to have another clutch and fly wheel. I have never heard anything like it. Funny how my warranty ran out a week ago. Do not use money makers and poor customer service skills. Use local trusted mechanics.”

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Posted 2 years ago

“Any driver who believes he has BRAKES FOR LIFE when using Halfords beware. Make sure you are given and understand the terms and conditions to this con. You MAY be eligible if your vehicle is used ONLY for domestic and pleasure purposes”

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Posted 2 years ago

“I bought roof rake ,complete rubbish, said to me 15 min takes to change, when I arive it’s take them 1 hour ,becauce, the fitting guy was so. slow, and anointed ! Never ever recomendet !!! 0 star for them !!!”

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Posted 2 years ago

Halfords Autocentres is rated 1.9 based on 822 reviews