Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 827 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 827 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful staff, efficient service thank you”

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Posted 6 years ago

“Thanks to the guys today at the Basildon workshop although you was running a bit late your customer service was brilliant and made our visit very pleasant , very knowledgeable guys . Nothing too much trouble . 2nd mot with them and will def go back .”

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Posted 6 years ago

“Free Mot offer. Bury St Edmunds Brilliant. Took up the offer of a free MOT and the car PASSED with no advisory. ( I was half expecting them to find something they could charge me over the odds for... total cost was... £0.00”

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Posted 6 years ago

“We use the Autocenter and find the advice and help really good and at a reasonable rate compared to dealer service prices.”

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Posted 6 years ago

“I use Halford's Auto-centre Hartlepool simply because the service here is second to none. I've a BMW 4 series average yearly mileage 30K and rely on Halfords to maintain and keep my car on the road. Hope i'm not tempting fate here but over the last 10 years of using this garage and always owning a BMW have never been let down. We own other cars in the family who have also switched to Halford's and also experience the same level of service, which is slightly disappointing as i thought i was special. Obviously everyone gets the same level of exceptional service.”

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Posted 6 years ago

“We went in with a brake problem and the guys checked it over straight away. Very friendly, fortunately nothing wrong with the car. No charge and peace of mind - happiness”

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Posted 6 years ago

“Booked car into Bath branch yesterday as windscreen washers not working. They identified fault, ordered new motor and fitted it very efficiently at reasonable cost. Sean kept us well informed of progress. Would definitely use again”

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Posted 6 years ago

“Excellent service at Staines Autocentre. Took my car in at short notice for M.OT and carried out necessary repair to get the car back to me expeditiously. Great customer service as always”

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Posted 6 years ago

“Went to Halfords today because a light came on my car. Something to do with the bending light. Golf gtd mk7. Spoke to a very knowledgable person. Steve astbury. Knew his golds luckily. Told me exactly the problem provided the part and fitted it right there. Amazing service. Would highly recommend. Halfords in bilston.”

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Posted 7 years ago

“I have never seen so many negative reviews. Many of them concerning serious road safety issues. Given that badly serviced cars are a menace to us all, why are they allowed to trade?”

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Posted 7 years ago

“On the 23rd December I visited your blackburn store to collect 2 bikes for my kids unfortunately I had got the time wrong and they where just closing... lucky for me to staff members when to great length to stay behind find my bikes and help me load them into my car! Amazing service amazing guys and will definitely come back and recommend credit to your store! Thank you you may xmas that little bit easier for me and went the extra mile x”

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Posted 7 years ago

“We went to Halfords in Talbot Green looking for a car seat, & the lady, Andrea was absolutely fantastic with us, had loads of patience, answered any questions we had & showed me how to correctly install the car seat. Even had a discount too! 👌 fantastic service, will definitely be going there again! Thank you!”

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Posted 7 years ago

“Just returned from Halfords Auto centre Lichfield. Following problems with a rear tyre / computer readout. I can honestly say I experienced excellent customer service from Chris the manager and the mechanics.Professional, helpful and knowledgeable,taking the time to go through their findings with me. I highly recommend the workshop and I will certainly use them in the future Robert”

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Posted 7 years ago

“Kelvin (manager for Eastbourne Halfords) and crew from Halfords Newhaven put in a titanic effort to get my car on the road and ready to go after really big problems with my clutch and gearbox. (new clutch, new bearings and rebuild)Not to mention the service MOT and two new front tires. They finished at 5.30 on a Friday and I was on the ferry that evening, round France with my family for 1000+ miles. (hows that for trust).The car is better than ever. Big thanks for the extra effort. Thanks as well to Andy who usually manages and always looks after me and keeps the car on the road.”

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Posted 7 years ago

“Absolute godsend these new Halfords Auto Centres Saved my bacon twice now. The Book and choose a time to suit you is fab and the lads at Gateshead Retail World are VERY fast and good.”

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Posted 7 years ago

“Kevin from the Watford branch was extrmely professional, knowledgeable, polite and efficient. I am very pleased with how he helped me buy my beautiful Exodus 530ltr top box. They aslo have a large stock. If all sales represantatives were like Kevin, life would be much easier, he is exemplary and a true asset to his company. These are the main reasons I will be returning and that I am a very happy Halfords client!”

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Posted 7 years ago

“Halfords auto centre in Waverley Industrial Estate done an excellent job with my MOT and then were more then helpful telling me information about my re-test to make sure the work that was done had now enabled my car to pass its MOT. Thank you to the staff. Smiles all round.”

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Posted 7 years ago

“Just pop in to Halfords auto centre in Runcorn, only need a bulb changed in my car, I was really impressed with the polite and efficient customer service. Thank you, I'll now know where to go if I need and service.”

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Posted 7 years ago

“Honest and reliable. Also don't talk down to women like most places”

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Posted 8 years ago

“Fantastic service from the Bolton branch today, Craig helped me from start to finish kept me informed on every little detail, car was under warranty he fought for pay out and all was good. Will 100% be using these guys again”

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Posted 8 years ago

Halfords Autocentres is rated 1.9 based on 827 reviews