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Halfords Autocentres Reviews

1.9 Rating 822 Reviews
21 %
of reviewers recommend Halfords Autocentres
1.9
Based on 822 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 10%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
2.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Halfords Autocentres Reviews

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 26th July 2024
Andrew
Halfords Autocentres 1 star review on 29th June 2024
Mrs Helen Dehkordy
Halfords Autocentres 1 star review on 29th June 2024
Mrs Helen Dehkordy
38
Anonymous
Anonymous  // 01/01/2019
Dented and scratched my car and they refused to fix it. After weeks of going back and forth, they then created a false damage report to say the damage was already there. Head Office refused to help. Cannot be trusted. Will never use their Autocentres or shops again.
Helpful Report
Posted 7 years ago
Just returned from Halfords Auto centre Lichfield. Following problems with a rear tyre / computer readout. I can honestly say I experienced excellent customer service from Chris the manager and the mechanics.Professional, helpful and knowledgeable,taking the time to go through their findings with me. I highly recommend the workshop and I will certainly use them in the future Robert
Helpful Report
Posted 7 years ago
Looking at your reviews, you have a serious problem with your level of service. My recent experience was unpleasant. Your receptionist was rude offensive and told lies. I bought a tyre from you because it was cheap. Next time I may shop elsewhere. I do not want a reply. I will not enter into further communication I offer this evaluation in the hope you will escalate to your management.
Helpful Report
Posted 7 years ago
The receptionist was rude defensive and confrontational. Also, she either told lies or repeated lies told to her. - This was an unpleasant experience. I bought and paid for my tyre online. I had to option: I had to deal with this person................
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Posted 7 years ago
Poor customer service, rude staff and an inability to communicate with a customer.
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Posted 7 years ago
Rude staff, does not know the work, no staff all the time. Take your good car there for service and pay money, you will get your car back with lot off issue, you go back the staff will abuse you and refuse to even answer saying they don't have staff.
Helpful Report
Posted 7 years ago
""I actually do not have complaint about the service. I booked my Car and was to leave it at 8:00 am. I arrived at 7:30 and prayed that it could be received at that time so I could get to work as early as possible. The Doors were not yet open but the Manager saw me outside, opened the Door and offered too take the Car earlier than booked. I really appreciated that. However, I will not take my Car to Halfords again. They did B service and MOT. However, whenever I service my Car, I want to know exactly what they have done, for example, oil change (which oil used, etc). I usually get this breakdown wherever I service my Car. At Halfords, they refused to provide the breakdown. They gave me an invoice just indicating 'Full Service' and the Manager said, that is all they could provide. Why should they keep secret information about my Car? Imagine a Physician giving you a Jab and says he cannot tell you what the medication was - simply saying, 'I have treated you'
Helpful Report
Posted 7 years ago
" Aug 2017 67958 miles Car passed MOT but with warning to replace front brake pads within 1000 miles. 8 Sept 2017 68865 miles Halfords replace pads and put amber warning on front brake discs - 'both heavily scored/corroded'. The MOT was carried out by a very reliable garage and there was no mention of disc problem."
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Posted 7 years ago
God they're awful! Wait a week for the radio and parts to arrive, spend 40 mins waiting, listening to ghastly rap music in store then get told they've got the wrong part. Get your money back and go to Argos and a garage.
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Posted 7 years ago
Kelvin (manager for Eastbourne Halfords) and crew from Halfords Newhaven put in a titanic effort to get my car on the road and ready to go after really big problems with my clutch and gearbox. (new clutch, new bearings and rebuild)Not to mention the service MOT and two new front tires. They finished at 5.30 on a Friday and I was on the ferry that evening, round France with my family for 1000+ miles. (hows that for trust).The car is better than ever. Big thanks for the extra effort. Thanks as well to Andy who usually manages and always looks after me and keeps the car on the road.
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Posted 7 years ago
Don't use them my car is in a bad way because of them
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Posted 7 years ago
The Taunton autocentre quoted me a price for a repair which was 3 times higher than my local garage. Tried to say it had a load of MOT failures even though my car passed its MOT 3 weeks ago! On top of that they didn't even diagnose the problem correctly. Do not go here they are out to rip you off as much as possible.
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Posted 7 years ago
Car put in for MOT failed on track rod end,other jobs could not be quoted on until they had been investigated I was quoted £170 to replace track rod end I thought this price was excessive so I got quotes from other local garages I got prices and got the job done for £103 almost £70 cheaper I asked for a price breakdown from Halfords but the manager told me the price was set by a central computer system and he could not provide a breakdown on the price this is not the first time that I have heard about halfords excessive repair costs so take some advice check around for repair costs I guarantee you will save yourself a lot of money
Helpful Report
Posted 7 years ago
This will be the Third time Halfords have tried it on with regards to MOT "failures" This year it was windscreen wipers need replacing, odd that they were only a couple of months old and were not cheap ones and they worked perfectly in the rain on the way to the MOT. Once I'd pointed this out they did a retest and wouldn't you know it they passed. The 2 previous years it was brake lights need new bulbs, which were also not faulty. i'm guessing a lot of people will just agree to the cost of replacements without really knowing but as I always check everything before an MOT I'm not so gullible
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Posted 7 years ago
Booked on a Thursday to have tyres fitted the following Monday, I received a confirmation email the same day and a text reminding me on the Sunday. Turned up and the booked time and the tyres weren't there. No phone call, nothing. Told they can have the tyres in 24 hours (hadn't been ordered their end) but they couldn't give me a slot for 3 days as they were busy! Honestly don't think they care. Offered me my money back if I was unhappy. Phoned central customer service hoping they'd rush an appointment for me, just told me the same stuff. Definitely won't use them again.
Helpful Report
Posted 7 years ago
No service
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Posted 7 years ago
In Feb 2017 I took my Vivaro Fridge Van to Halfords Autocentre in Stafford, Greyfrairs. with a broken Engine mount, on an AA Insurance. I got the Van back 30 days later, And had it for around 20 miles and the timing belt snapped that they fitted, clearing out my engine. I had it back 26 days approx later rebuilt, but with the sills pushed in where they had the ramps. The clutch then had to be repaired another 6 days in the shop, now the exhaust is blowing from the rebuild,and the engine is blowing smoke. They only painted over the sills. A number of issues have happened and need to be rectified but they want me to take it to another Autocentre to be assessed, I have no confidence anymore. They are refusing payment on my hire as they promised and want to drop the repair if I go to another Garage for assessment. Please think very carefully before taking any Motor to A Halfords Autocentre. I am currently being advised legally, on my next move. Its only the end of July so I have missed nearly 6 months MOT and 6 months Insurance.
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Posted 7 years ago
I booked an MOT online and made immediate payment days in advance. Halfords rang on the day of the MOT and cancelled. Although they had cleared payment i had to wait 3-5 days for a refund. Terrible service
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Posted 7 years ago
bought tyres at high street Lincoln and second time they done poor wheel balancing. other autocentre told me weights fitted in wrong place (oposite) and far too many of them. car was shaking from that
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Posted 7 years ago
I took my car into the gt yarmouth branch to have a bracket put on my exhaust that had snapped , they told me i needed a new back box costing £175 , as i am not a female that will be ripped off , i then went to fast fit to see what they would charge , and was shocked when they quoted £72.60, that was over £100 less , i was going to purchase tyres but will never ever set foot in halfords again , and will not be recommending to friends ,family ,and business partners ,
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Posted 7 years ago
Halfords Autocentres is rated 1.9 based on 822 reviews