Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

Visit Website

Email:

customer.services@halfords.co.uk

Write Your review

Tell us how Halfords made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Problem with bicycle dealt with in double quick time. Message on my phone within a very short period of time. Well done.”

Helpful Report

Posted 2 years ago

“Halfords in Pellon Lane Halifax. Millie was very helpful when we were looking for a small adults bike. She was smiley and friendly and took time answering our questions. Millie made it a pleasant experience.”

Helpful Report

Posted 2 years ago

“I would like to thanks the Farnoborough's team for their help. Great service and very helpfull”

Helpful Report

Posted 2 years ago

“Had an issue with ith a radio connector.. Staff soooo helpful and they had the part in stock and at s super cheap price. Thanks”

Helpful Report

Posted 2 years ago

“Just had my dash cam fitted guy was excellent 6/ 5 / 22. Guy was very chatty and we had a good laugh 😆”

Helpful Report

Posted 2 years ago

“Bought to cover floor so my grandson can play as it was concrete. they are nice and strong .”

Halfords 5 star review on 26th April 2022

Helpful Report

Posted 2 years ago

“I am taking this opportunity to tell you about the most amazing customer service I have received from the Bike Hut staff at Folkestone, Kent. Around 8 days ago, I had no knowledge of ebikes and although having researched on line, wanted to speak to someone. I visited the store. The staff answered all my questions in detail as well as furnished me with other information to enable me to make an informed decision as to whether to proceed. Upon deciding to go ahead with a purchase, I tried a few different bikes. Being on the shorter side, I was directed to a different frame size which suited me perfectly. Upon ordering I was given advise on lighting requirements which helped me again make a decision on what to purchase. I collected my purchase today. Once again I was treated with the utmost courtesy and respect. I was given a robust handover of how to operate and maintain the bike and battery as well as given storage advise to save the battery and frame life. The staff carried the bike downstairs for me without having to be asked. Overall, I wish to thank the Folkestone staff for their professionalism and outstanding customer focused service.”

Helpful Report

Posted 3 years ago

“Great service from Kim in Naas Halford store. He fitted a battery that I had attempted to do myself. Had it done in a couple of minutes. Made sure it was held firmly in place by bracket. Well worth it. Thanks.”

Helpful Report

Posted 3 years ago

“After being quoted £110 to repair my bike by G64 bikes in Bishopbriggs, I decided to get a second opinion at Halfords. The young woman at Halfords was amazing! She sorted my bike within 5 minutes at no charge! I subsequently booked a service. 24hrs later collected (Service done by Hamish) First Class service… above and beyond what I imagined or expected! Really really superb service. Just goes to show that the wee independents are no always the best choice!”

Helpful Report

Posted 3 years ago

“Went there to buy some products for my car they were very helpful and advised me so that I get right stuff.”

Helpful Report

Posted 3 years ago

“Affordable prices and a good range of products”

Helpful Report

Posted 3 years ago

“Halfords Charlton, London. UK Ray, deserves more than 5 star. This is the 2nd time he served me for different issues. He makes you feel at ease. Ray, thank you for a great service and experience. I rarely get asked if l am satisfied with a service but different with Ray. He courteously answered my questions and when my number plates were nicely fitted, he asked if l am pleased and l said yes. I hope he reads this.”

Helpful Report

Posted 3 years ago

“I always tend to make online purchases with this company as their communication, customer care and delivery has been second to none.”

Helpful Report

Posted 3 years ago

“Hamilton store is full of brilliant individuals who know exactly what you need and are full of first hand experience on how to use products.”

Helpful Report

Posted 3 years ago

“I’m in Peterborough I had two very nice gentleman come and fit me with a new battery on my car they were polite on time and present everything was tested i’m very pleased with the outcome and would recommend to anyone what a great service thank you Halfords”

Helpful Report

Posted 3 years ago

“Had issues with a battery I got from them 18 months ago No quibble replacement supplied”

Helpful Report

Posted 3 years ago

“1st class service.tools come the next day.”

Helpful Report

Posted 3 years ago

“Very friendly staff and a good working environment”

Helpful Report

Posted 3 years ago

“Always fast service with quality items”

Helpful Report

Posted 3 years ago

“Simple and easy to deal with”

Helpful Report

Posted 3 years ago

Halfords is rated 2.5 based on 1,357 reviews