Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went yesterday as my battery charging light came on, they fitted a new battery and Zi asked if the alternator was ok, chappy tested it whilst I turned the head lights and heater on , yes all ok. The charging light was still on but he said it would need resetting to remove the old fault code. Drove off and broke down 40 mins later when the new battery ran flat, had to wait 2 hours in the cold for the AA, after a quick look he pulled out a rubber belt and said if had broke, no way the alternator was working. Poor advice and service not happy at all”

Helpful Report

Posted 1 year ago

“Visited the Windmill Road store to order a top box the member of staff couldn’t have been more helpful. Nothing was too much trouble and he explained everything with no sense of rush! Absolutely outstanding service. Puts most retail to shame!”

Helpful Report

Posted 1 year ago

“Did not receive good acknowledgement of warranty issue. However after pressing they did agree to the repair. Asked for prepaid service to be carried out but did not do this after specifically asking for this to be written down. Unable to contact depot to arrange pre paid service by phone Told to visit another depot direct by visiting as telephone booking of pre paid service not possible.”

Helpful Report

Posted 1 year ago

“Quick and easy battery replacement which I was happy to pay £27 for because the new battery needed to be coded to the car. Upselling the motoring club, with its upfront saving for an ongoing monthly fee, afterwards was tedious. It didn’t make sense for me to take this up and I had ‘Halfords’ maths rammed down my throat for 2 mins as a consequence. No thank you. Would have been 5 stars if they just accepted my answer the first time.”

Helpful Report

Posted 1 year ago

“Halfords offers be aware. I was looking to purchase tyre. Halfords had a 10% offer on some of the brands at the time if you bought 2 tyres. However i wanted budget tyres they didn't have 10% on these i thought I'd wait until i get paid, anyway they put 10% on these as well but they work out more expensive now so please don't be fooled by these offers”

Helpful Report

Posted 1 year ago

“Disgusting took our money, then cancelled the tyre service leaving us without transport because we booked them. Will never use again for servicing etc as we have done loads in the past. Will be reporting to trading standards immediately”

Helpful Report

Posted 1 year ago

“Received my baby seat with missing cover I have foned them 4 times and still nothing. You can have yr baby seat back and I would never buy from you again”

Helpful Report

Posted 1 year ago

“DO NOT ORDER A BIKE ONLINE THEY ARE DEATH TRAPS. Recently spent £960 on a bike. Paid extra to have delivered built and it came as bike parts in a box. No paperwork of guarantee or parts checked etc. This was a birthday present but it gets worse! We called to be advised someone would call back with a refund for the build that didn't happen and options. Never happened. Still not the worst part! We built the bike ourselves according to the instructions. My son then proceeded to ride to the local bike club and had the bike checked out by qualified technicians... now it gets bad! The handlebars were waiting to come apart. The tyres were barely pumped up. Breaks weren't responding. Gears bent and forks totally faulty! Basically had he jumped a kerb (the minimum its performance is built for) he'd be seriously injured if not dead! We took to Halfords store where the staff were very good. Sorted the bike out and were equally appalled at the 'death trap' we had paid almost a grand for! Proceeded to take it up with head office where my son's safety and their failures they valued at £50 compensation!!!!!!!!!! Needless to say we are now seeking legal advice. This cannot happen to another person!”

Helpful Report

Posted 1 year ago

“Went into the Haverfordwest branch,the sales assistant was good and I agreed to order the recommended Sat nav online and a slot for fitting it...what a joke,the website is a nightmare,kept stating that the item was not available in my nearest store,nearest store available was 2 hours by road,could not contact the store directly,eventually had a phone call which ended with the Halfords person agreeing that I should go back to the Haverfordwest store buy a sat nav there not have it fitted but to run it from the cigarette lighter socket....rubbish service and a complete waste of time.”

Helpful Report

Posted 1 year ago

“just went to replace my battery which was on warranty.. they guy at their rugby branch was so rude I can not explain in words. mostly halfords is any way expensive on top of it their policies and customer service is worst than other retailers like carpartforless they are super amazing in thier customer service.”

Helpful Report

Posted 1 year ago

“Waiting for my refund for tyres which haven't been fitted becouse one of my wheel nut key is different .I decided to buy two tires on eBay instead becouse wheel nut remove will cost me money so instead of pay 235 in national tyres I will pay half price including fitting on eBay for cheaper ,but grip A tyres .I don't know why they haven't gived me refund yet,the waiting time is so long .”

Helpful Report

Posted 1 year ago

“AVOID!!! Sold me a Carrera bike in Nov 21 that broke after a day. Repaired (incorrectly) and over 2 years I've had it back 3 times with the same fault. Found out last week that the issue causing this reoccurrence was obvious was never repaired. This issue was there from purchase and my son has been at risk the whole time he's been riding it. I have evidence that the fault was there from purchase and they've refused a refund because they can't see the image properly and it's 2 years later. Can't let him out on it now and have to buy a new one. Customer services siding with the store despite all my evidence. I will never use Halfords again.”

Helpful Report

Posted 1 year ago

“Truly terrible Truly terrible Not worth one star. Awful place, no customer service, I asked for advice, didn't get it, just a shrug, as the bored Halfords person was keen to move on to next customers. Ended up wasting my money on something I couldn't use. Unable to even contact Halfords to discuss, no reply to emails... such a shame, as a cyclist (& motorist) I have always shopped there, will have to find somewhere else in future.(DUMFRIES STORE) Not only this, they REMOVED my review from their website, rather than address the problems.”

Halfords 1 star review on 9th October 2023

Helpful Report

Posted 1 year ago

“Ordered item online. Said it was available at my local branch so used "Click and collect" . Then got a phone call from the branch to say that the item was unavailble at that branch. When I pointed out what the website had stated, I was told this was due to an "error" in the stock program. I was advised to go to the next branch, 25 min drive each way as they had 2 items in stock. When I asked how they knew this, they said they had looked it up online(!) When I pointed out that this had already proved unreliable, They suggested I phone the branch directly to check. The phone number you get online is the same for all branches and reaches a central switchboard - I was told you can't contact branch directly. Working through the steps in the recorded menu it initially told me to check stock online - which was particularly annoying as this is how the problem started. When I finally got through to a human being I explained, and the lady said she would contact the branch for me to check their stock. Shortly after, she got back to me to say that the branch were not answering her calls, so she could do nothing for me, End of call.”

Helpful Report

Posted 1 year ago

“Totally useless company, waited all day, they then call at 5pm to cancel. Never again”

Helpful Report

Posted 1 year ago

“Ordered wiper blades yesterday and fitting at local National Garage today. Made garage appointment . Arrived -no wiper bladeshad arrived . National attendant used F word to describe Halfords website in front of my 4 year old Grandson. asked for refund. Never again.”

Helpful Report

Posted 1 year ago

“Hey there… how can I fix my issue with the bike light from your shop? It’s still damaged and you are closed in Claptham junction… You should block people on the chat support… I have the receipt online. You should have an option to fix the customer issue and to stop selling very low quality items.”

Helpful Report

Posted 1 year ago

“I order car part to come on 26/9/23 did not come 28/9/23 it will be there I have shares in halfords wich I will sell”

Helpful Report

Posted 1 year ago

“I had such a terrible experience with Halfords customer service. They were very unprofessional and totally useless. They couldn't help me to order online, I tried both chat and phone, and then they sent me to the physical store where they were equally useless. This ruined my day! On the other hand, I am very happy I didn't make an expensive purchase with them and didn't get me into an even worse situation.”

Helpful Report

Posted 1 year ago

“I would Mark this in minus but there isn't an option to do this I booked tyres to be fitted at my home knowone turned up and no telephone call when I called to find out what happened I was told there was no booking on the system even though money has been taken from my bank account on my motor club membership it now says order completed I have emails confirming the booking but no order number on these emails I do have cctv out the front of my house which will confirm knowone came to fit the tyres to my car. I totally disputed with the service from Halfords and I would like to escalate this complaint.”

Helpful Report

Posted 1 year ago

Halfords is rated 2.5 based on 1,357 reviews