Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

Visit Website

Email:

customer.services@halfords.co.uk

Write Your review

Tell us how Halfords made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute rip-off bike servicing. Paid £60 for a silver service and they wanted an additional £20 to 'fit' two brake blocks. A job that would have taken the 'technician less than a minute!”

Helpful Report

Posted 1 year ago

“I ordered 4 tyres for over £500. I booked them into be fitted 2 weeks in advance. I got 2 reminders, one by email and 1 by text reminding me to be there this morning. I got there this morning. The tyres had not been sent to the Halfords fitting station. I was told I would have to wait days for a refund. My lesson DO NOT TRUST HALFORDS THEY ARE USELESS In fairness after 3 phone calls to Halfords - their system cut me off twice - I got a really helpful bloke who raised a complaint for me and who apologised profusely.. but I still have no tyres and I still have not got my money back. Halfords have this fancy website with tyre prices etc. but in reality, it seems that they are just hopeless. They either don’t have the tyres or they don’t bother sending them to their their fitting centres. I would strongly recommend that people find other companies to use to get things done, or to buy and fit tyres.”

Helpful Report

Posted 1 year ago

“Hi everyone, just to give you heads up. NEVER ORDER FROM HALFORD’S ONLINE!! Because they have the worst customer service I have ever come across. I ordered a scooter £38 online I never received it because the delivery driver delivered to the wrong address which you can see on the map. I called them up numerous of time and told them what happened they put me through the enquiry team who told me to wait 48h for an answer but NO ANSWER. I had to call and email them again and told me the same thing to wait 48h and this happened many time during 3 weeks but still NO ANSWER and today I called them 5 times and I got cut off 5 times I managed to get 3 of the customer service ladies names who are Pumza, Sandra, and Surprise who told me to wait and eventually cut me off. This is unacceptable from a well recognised company to have such a poor customer service. I haven’t received my scooter and I’ve been ROBBED from HALFORD. NEVER ORDER FROM HALFORD ONLINE OTHERWISE YOU’RE GOING TO BE SPEAKING TO SOMEONE FROM THE OTHER SIDE OF THE WORLD WHO DOESNT HAVE A CLUE WHAT YOU’RE TALKING ABOUT AND YOU’LL END UP LOSING YOUR MONEY. Case number is 20298081”

Helpful Report

Posted 1 year ago

“Still no refund and no contact from customer service after nearly 4 weeks! I bought an electric coolbox and mains adaptor online on 1st June. It wasn't going to be in stock till 8th June which was after we left home to go on holiday, so I asked to collect it from Carlisle store on 8th June. However, when I got there I realised it would not be suitable for our car, so the Carlisle store cancelled the order, and said I would receive an email from Halfords confirming that the order had been cancelled, and I would receive the refund to PayPal as that was how I had originally paid. But no email or refund has arrived. On 25th June we were passing through Carlisle again on or way home, so we called in and I spoke with them again. They were very concerned to hear I had not received the refund or an email. They checked the store records which said the refund had been made. As there was nothing else they could do, they said I should phone customer service and gave me the number. I phoned, but the person who took the call was unable to put me through to the refund department because they wouldn't answer the phone. So I tried the chat line instead. But the chat person said they'd ask the Carlisle store to phone me, and there was nothing else they could do. They gave me an "action" number: 20370409. Then they disappeared. I emailed the customer service department, but have not received even an automatic acknowledgement. I sent a message via Messenger, which has been seen, but not acknowledged or replied to I'm really concerned about this, Halfords customer service have my money, and I want it back! I'm wondering if you have sent it to someone else by mistake? I have been a loyal Halfords customer for many years, their products and shops are excellent, but their customer service department is abysmal.”

Helpful Report

Posted 1 year ago

“Booked my Electric Bike in to get a new inner tube fitted and when I took it in they wouldn’t touch it because I didn’t buy it from Halfords. Why take my money and booking if they don’t fix it. It’s a waste of my time and money not a good service.”

Helpful Report

Posted 1 year ago

“Do NOT order tyres from Halfords. Not Shoreham's fault perhaps - but I ordered tyres online, choose a time to have them fitted and paid the money. No tyres available at Shoreham'when I arrived. An apology from the manager who didn't seem to be expecting me and a very miserable grudging response from Head Office. Nothing to compensate for time, cost and inconvenience - even a modest £5 would have suggested the apology was meant. And it took 5 days for my money to come back to my account.”

Helpful Report

Posted 1 year ago

“Booked my E-Bike in to get a inner tube replaced and they would not touch it. They let me book it in and even charge me £10. This is a disgrace letter me book and when I took it down refused to repair it.”

Helpful Report

Posted 1 year ago

“I had a bike serviced and repaired under the gold service Halfords Worcester offer. After the first ride I took it back and said it was not smooth gear changing and fair enough the bike specialist took a link out of the chain. Next ride the Drive chain cogs fell apart. I took the bike back to the Worcester branch and they said it was not their problem and had to contact customer service. I contacted customer service after been put on hold for 15 minutes and they took details and said they would pass them on. I heard nothing back after a week and had to phone the Worcester Branch. The Manager said he could do nothing as customer service had said no to putting my bike right. So no one bothered to even contact me, secondly I'm left with a bike I cant use after a Worcester Halfords service, and no one at Halfords bothered to deal with a customer dispute. So far the customer service has been shocking. The Worcester branch saying they cant deal with it and customer services not dealing with it either. Have now phoned back and complained and want mediation”

Helpful Report

Posted 1 year ago

“A socket broke the other day ? No worries a life time warranty will cover it ? Nope , 3 pics of broken socket and Halfords logo on it sent to them . They want a receipt ?crumbs ? I bought the socket set over 25 years ago ? Pretty poor service all round. Avoid at all costs .”

Helpful Report

Posted 1 year ago

“Put car battery in backwards. I warned the technician who was in the job 4 days to be careful and that he was wrong. He ignored me, connected the battery and blew the fuse board of the car. Car a write-off and they refused to compensate me correctly.”

Helpful Report

Posted 1 year ago

“Took my bike to one of the branches in Hull. I needed a new innertube on the bike. When handing over the bike, the alleged bike mechanic asked which wheel needed the tube which was obvious as it was flat. After the repair was done I was handed the bike back with the chain hanging off. Had issues with this branch before. It seems that Halfords get their sales staff to do bike repairs instead of just stood around twiddling their thumbs when the store is empty. Many of them clearly don’t have the aptitude for the job.”

Helpful Report

Posted 1 year ago

“Went to the Sellyoak branch of Halfords and bought a bike for my son voodco monster.£800.00.paid. There was slight vibration in the peddling and not all the gears was working as they should. Asked to tale the bike and return two days after to correct the small issues. Two days further review of the faults, and was told the main wheel on the gears was slightly bent and that the part had to he ordered but would not be delivered for two weeks. Another appointment and was asked to take the bike back home. Two weeks returned to Halfords told the part was there but the fitter was away ill and only he could fit the part and ask to wait an to be informed when fitter would return, after calling every week for two weeks asked to come in again with the bike an was told the part was the wrong part and that the fitter would contact me when the right part was located.I gave up and took the bike to another place to be repaired paying an extra £60. Lets just say i would never go into Halfords again, not in two lifetimes. I could never recommend that company to anyone and would strongly advise potential customers to regard taking business to Halfords as a last resort. If you can go to timboktu chances are you’ll get better service.👎🏽👎🏽👎🏽👎🏽”

Helpful Report

Posted 1 year ago

“Terrible taken my bike in for service get email all fixed went to collect flat tier still ok fixed that go out side with bike still not fixed the problem with bike after charging me nearly 90 euros and a lot of stress get a phone call saying they can’t get the part to fix it so why service a bike if you don’t have the parts or can not require them for the bike a total rip off now I have to take it to a proper repair shop shocking”

Helpful Report

Posted 1 year ago

“After my big disappointment with my experience at Hendon branch auto centre (failed the MOT cost me arm and leg, unnecessary changed of brakes and pads- prior to MOT I had 10 points car check, brake was no issue). I returned to the auto centre on the 5th April to let them know the reverse light was not working. Prior to this on the 18th of March results of 10 point check ,I was advised to take my car to auto centre to fix the reverse light and top up the coolant just to ensure what colour the coolant , blue or pink. I patiently waited 1.5 hour to be told all was done by Jason, he was brilliant and very helpful. Prior, on the 18th of March , I went to the store to book the MOT (booked 30th March), a kind approachable guy Hattif checked my car reverse light as I was confused that only one reverse light seemed working. Hattif ensured that only one will show as most of the models do. So I knew very well the the reverse light was working prior to MOT. I collected my car on the 1st April .I only use my car once a week. On the 3rd of April I decided to check the reverse light to my surprised it was not working. So, I took the car on the 5th April and spoke to Brendon. He was not helpful. He said it was not in their system the reverse light was fixed and I was not charged. If I want they can do that will book and has to collect next week ( Easter break). So really disappointed, went to the store. I was so happy to see Hattif as he knew the reverse light was fixed prior to auto centre failed MOT correction. He was already finished his shift but he knew I was upset. He went extra miles to help me. I would give him 5 stars for his customer dedications and highly recommend for him to be given employee of the month. Luvis”

Helpful Report

Posted 2 years ago

“Called customer service to book three annual bike services. Arrived at branch to deliver bikes and was told the appointments were only for a review prior to service. I would need to collect the bikes and book an annual service only to return with the bikes at a later date. The branch was unable to retain bikes, as service slots were fully booked and they did not have storage. Telephoned customer services to complain and was told a 72 hour reply time was standard service standard. Agreed for a call from the branch manager and they have not replied. Branch have since called, stating my bikes must be picked up and they will not perform the annual service prior to collection. They confirmed to me that customer services always get it wrong! I have raised a complaint and no response received. I recommend customers do not purchase service contracts, as Halfords cannot administer these.”

Helpful Report

Posted 2 years ago

“Called ahead to ask if they fitted headlamp bulbs - they said yes. Travelled 35 mins to get it fixed only to be told they wouldn’t fix it. Asked for a refund receipt but they didn’t know how to so I was asked to talk to the manager. He was with another customer and I waited for 20 mins for him to produce my refund.”

Helpful Report

Posted 2 years ago

“Just ordered a bike part on click and collect. I was in the store within 20 minutes of getting notification that order was ready. When I got there no sign of the order. After 15 minutes the guys in the store gave up. Someone remembered picking the order but nobody had the faintest idea where it was. And of course it was the last one. Had to drive to another shop to get what I wanted. Another hour of life wasted. To top it off I’ve been refunded with a virtual gift card that I really don’t want to waste my time using.”

Helpful Report

Posted 2 years ago

“Booked my car in for 14.30 for four tyres and tracking at Scarborough branch. Took time off work to get the car there and wait for work to be done. Car eventually was took into the garage at 15.45 by a youth who did not put seat covers or floor papers down and subsequently my interior was oily and soiled. Then he could not drive it ?? Eventually got it onto the lift, managed to break a brake pipe above the fuel tank although it was rotten its amazing how it happens when someone else drives it. Sorry mate your pipes burst was the reply, so when can you fix it? oh we will have to get back to you on that they are a right job to do was the reply, so car undrivable now. Well change the tyres then? yes no problem. So 2 lads changed the tyres and did the works on them and fitted the longest valve stems i have ever seen on a 4x4, great if i go in deep mud now they will catch everything in sight. Steering wheel still not straight when driving down the road. The car did stay in the garage overnight as i could not drive it home so had to get a lift home, then my mechanic came out Saturday morning to recover vehicle. Overall a bad and very unprofessional experience although the tyres were the cheapest anywhere i would never use Halfords Garages again or recommend them to anybody.”

Helpful Report

Posted 2 years ago

“Second time I’ve used Halfords services and been disappointed. Firstly a dashcam fitting which never worked, and now a number plate where they could not supply one in store with the ‘standard’ UK and flag on the left of the plate, only plain one. They would have to order it in. Order it in? Are we not in the UK?!! Ordered online (DVLA approved) £5 less and arriving tomorrow. Sorry Halfords, just not good enough.”

Helpful Report

Posted 2 years ago

“What a horrible horrible brand. Took bike in for a full silver service to the Chiswick store. Not holding my breath because last time they serviced it the gears didn't work properly. So obviously not checked. This time as soon as out on the street I can tell the gears aren't working correctly for a second time! The next day I take it somewhere else to get the gears tuned properly, and they say they can't believe what they've done. There are loose nuts on my rear derailer and it's bent. Unbelievable safety issue here. Halfords also put a brand new chain on, but they hadn't even put the chain clip on the right way. The second shop corrected this for me. I could have taken the bike back but what's the point? I've had a new derailer fitted by the new shop, I dont have the energy to argue with Halfords. The people there don't know what they are doing. Shan't be back, that is for sure. Update: (22-02-2023). Halfords has been in contact to ask for my details so they can contact me. I provided them immediately thinking I would have a constructive conversation. Ten days go by and still no word. Still a very poor company I take it? Update: (09-03-2023) Received a phone call from Magit on the 24th of Feb about what is contained above, not sure if that is his first name or last name because he refused to let me know how to address him. He told me he is the manager at Halfords, the Chiswick branch, and he wanted to discuss the issues I have been having. I said I am glad you have phoned because I wanted to discuss the damage my bike received during the service mentioned above. And was willing to talk about the other issues I have experienced. I noticed the damage when I first got the bike home after Halfords Silver Service, but forgot to mention it above. This is the service that is the second most expensive service and is carried out once a year. The one where you don’t expect to have issues like I have been having, at Halfords, the Chiswick branch. During the service the amateur bike mechanic at Halfords, Chiswick branch, has rounded the inside of my front axle bolt and all the thread had been taken off. I have a photo of this if requested. For comparison, I have another image of the very same part of my bike, from when I first got it in 2022 and realised there was a scratch above where it says Torque. Another issue discussed elsewhere. Again I provide both of these images. Anyway, Magit?? and I made an agreement that he would be in store at 2pm on the 9th of March. He said he would put the appointment in his calendar because he was concerned about how I had been treated at his store in Chiswick. He said he would phone me or email me if there were any problems with this, and I said I would do the same. He wanted to get to the bottom of why my bike had been damaged. He said he wanted to check the condition of the bolt that had been damaged when I had brought it in for a service. Today, the 9th of March, the day Magit and I are supposed to meet, I spend half an hour travelling out of my work day to Halfords and arrive five minutes early. At the Halfords Chiswick branch, where Magit is the store manager, I ask one of the staff if he is available and they tell me he is on leave. Obviously Magit, the manager at Halfords Chiswick isn’t interested in solving the problems I have had at his branch and thinks me wasting my time is something I don’t mind doing. The bottom line here, at Halfords, is they have sold me a bike with a scratch on it, and then proceed to continue to damage my bike when it is brought in for a service. Not including all the other things that have happened, see above. I’m continued to be shocked when I think about the brand Halfords and how big it is, but how terrible they are at providing safe bikes, let alone customer service. I’m equally dismayed about how Chris Boardman must continue to feel that his name is on a lot of the bikes sold at these incompetent shops. I will await your call Magit, manager, at Halfords, Chiswick branch. A brand given the opportunity to make things right and they still cant even provide that. Still a horrible horrible brand.”

Helpful Report

Posted 2 years ago

Halfords is rated 2.5 based on 1,357 reviews