Halfords Reviews

“ I returned it on 16 November 2024 and requested a refund. ”

“ 4 Halfords own brand Carrera E-bikes failed within 50 miles - latest one has done ZERO miles and they won’t repair or refund as out of warranty even though replacement bike is broken brand new!! Won’t even switch on. ”

“ I explained I’d like a refund as I needed the tyre Monday and then had to rush around trying to find the same tyre elsewhere. ”

“ Halfords are refusing me to refund me for a free gift they made me purchase (wouldn’t let me complete the transaction without forcing me to buy it despite being advertised as a free gift and I have a screenshot of this. ”

“ I ordered a roof rack online, it arrived within 24 hours, but was clearly a used item that had been re-boxed and shipped as if it were new. Won't use their online service again. I had to return it to a shop and got a refund a few days later. ”

“ Booked a wheel alignment with them. Arrived on time then went for a coffee only to be called to say their alignment machine wasn't working. Called back a few days later-the guy on the other end told me that their machine had been out of action for weeks. My journey and time was a complete waste. I would caution anyone to think about using them. Have not had any refund as of yet. ”

“ The order was placed in the morning and online it said it would be available for collection in an hour, but at 5 in the afternoon it wasn’t available and they had just cancelled the service without letting us k ow and without refunding the money. ”

“ Never again will i be using a service from them. I required a tyre and tracking done which when i arrived to be told i had ordered the wrong tyre. My own fault, hold my hands up to that. I told them to just refund me and i will sort it elsewhere. The manager told me i should recieve my money 3/4 days. Day 17 and still no refund and back and forth with them trying to get my money back. DO NOT USE!! ”

“ I had to go back to check if the repairs had been completed and the bike was returned to me in a worst state than it was left with them and l was only given a partial refund. ”

“ DO NOT ORDER ONLINE! They have a faulty system that will take your money without processing the order on their side even though you get a rererence number and email, then if you ask they do not refund you and even looking up online it says it can take up to 30 days to process a refund (when they actually decide to do it) and 3-5 working days after that to receive it in your bank! Customer service does not assist whatsoever and even managers do not care and do not call back after promising so. ”