“Fraudsters. Should be regulated out of existence. Suspect they arent alone, but in a seedy,societal wrecking industry, Halifax are tge worst. Do not bank with them. They do not respect regulations, they do not conduct themselves lawfully, and you xanbe sure, tge only thing the do respect is their own profit margins. Do not give them your custom.”
“I would like to express my sincere appreciation for the outstanding service I received from Lorraine at the Halifax branch in Harrow.
I have been banking with Halifax for over 30 years, where I originally opened savings accounts for myself and my two sons. Over the years, I’ve only visited the branch occasionally to withdraw money, but this recent visit was truly exceptional.
Lorraine was incredibly helpful, kind, and professional. She took the time to provide me with valuable information about my accounts and arranged an appointment with an ISA specialist, as I had been considering opening one. Most impressively, she also helped me open a current account quickly and efficiently—it was much easier than I expected.
Lorraine truly goes above and beyond for customers. She is a credit to the branch, and they are very, very lucky to have someone so dedicated and caring on their team.
Thank you so much, Lorraine!”
“Been in the Chesterfield branch today to renew our isa accounts and we were dealt by very friendly and cheerful staff they sorted our business in a very friendly manner we want to thank them very much”
“Disgusting service. I was abroad and lost my phone. I had to buy a new one . I used my Halifax card . When I came home back I found that they charged me £ 34 pounds for that transaction. I didn’t know at the time. Unbelievable. Avoid this bank at all costs .”
“🌟 Grateful Beyond Words 🌟
There are experiences that simply leave a lasting mark — my time working with Michael Andrew is one of them. After struggling for weeks, I finally found someone who truly listened, cared, and delivered. Michael was patient, professional, and incredibly understanding. He kept me updated, gave honest guidance, and never made me feel rushed or overlooked. 🌷 The outcome was fantastic, but it’s his sincerity and warmth that I’ll remember most. Thank you, Michael, for turning frustration into relief, and uncertainty into peace. You’ve earned my highest recommendation and lifelong gratitude. 💖”
“Absolutely disgusting service. Been treated terribly.
Ordered a new bank card which didn't come for two weeks, when I called to question this I was told for no known reason it had been blocked and not sent.
Whole complaining about this, the customer service advisor forgot to put me on hole while she called her supervisor who then insulted me and questioned my honesty.
I complained about the way someone I have never met or who knows anything about me spoke about me 8 weeks ago, since then I've been lied to, misled and treated worse than an animal. Their staff are extremely rude, the complaints managers are mythical beings you can't talk to, they just fob you off. Promised me over and over it would be resolved within 8 weeks and it hasn't. Absolutely disgusting.”
“Very poor service by their complaints handler William Danks. Incredibly incompetent, unprofessional and rude. Doesn't address the issue that you complained about in the first place and proceeds to talk/shout over me when I was trying to explain the issue. Very frustrating to deal with and caused a lot of unnecessary stress and inconvenience. I will close my account with them shortly based on that, and suggest that you do the same.”
“I phoned on the 29/08/25. I spoke to Darren one of the staff of Halifax. He was helpful efficient and know what he was talking about. He explained things to me in details which made me happy. He really helped me by giving me peace of mind. Thank you Darren.”
“I phoned the main Halifax Customer Service centre this afternoon to discuss an old account. The advisor I spoke to was very helpful and went above and beyond to fully investigate my query which was successfully resolved. Unfortunately I was unable to complete the phone survey after the call as my mobile blocked the number. I would like to pass on my grateful thanks to the gentleman I spoke to, he was just great.”
“Belfast branch is a disaster..queue up ,get name taken,queue up,wait,try to get help ..told I could do it on line ..which I will Never do...apparently Halifax want a total online presence by 2030..Never do they consider those who own the money they are managing! Staff look harrasssed (which they are) and unhappy with the situation...waiting for 45 minutes is totally unacceptable...I KNOW I could set up online banking and don't need to be told this at every visit!! Sort this mess out !!.I note more security staff there..maybe to control very dissatisfied customers!
Also 2 machines to take in cheques and payments and only 1 cash out machine....rubbish!!@@”
“I’m 75 years of age with poor health I’ve complex medical conditions
I’m with Halifax since 1988
Had a mortgage now fully paid off never a default
The bank got a lot of interest from this mortgage
I have two current accounts with Halifax too and a credit card
I’m a retired deputy principal in the South of Ireland I have an occupational pension of €3200 per month guaranteed for life
This income is not considered by Halifax ,,,no reason given yet I paid my mortgage from my Southern income for years
Recently in fact last year I used my clarity card for an emergency to upgrade my central heating system
I had £4000 credit limit on the card
Two months ago I paid off the card in full
Next think
I had a letter in the post word processed no signature that my credit limit was decreased to £600 I plan a trip to Egypt ,,🇪🇬 can I book my flight with this card
NO NO
Why the flights greater
I requested they consider a request to restore the limit or even half
I had three useless phone calls ,,no resolution
I was so frustrated I told the teller
Mam I’ve a simple way to resolve this wee request
She said
What
I replied I’ll use my scissors
I owe nothing fully paid up
They are closing high street banks daily
No customer service
I don’t get into argy bargy I simple walk away
You don’t like Tesco Bread move to Asda
A disgusted loyal customer”
“Belfast city centre Donegal square just now
New
I had to wait 15 minutes in a queue to be told to go to another queue after waiting another 10 minutes I was told to take a seat and I would be seen in about 60 minutes all this to get a bank statement. I will never use this bank again they are a bloody shambles”
