Hammonds Furniture Reviews

“ Communication was non-existent; I contacted Customer Relationship over ten times, only to hear admissions of “unprofessional and unacceptable” service and a disappointing refund suggestion. ”

“ SHAMBOLIC COMPANY I don't usually write reviews, but my advice is: DON'T USE THIS SHAMBOLIC COMPANY. We paid 5K for fitted wardrobes, and the subcontract fitters did not turn up! I had no contact from Hammonds, and I had to ring several times to receive an update. They offered £100 compensation, but when I asked for a refund as I wanted to cancel the fitting, they refused. I would never use this company again! ”

“ This was the final straw for me and I asked them to cancel my order and give me a refund after 4-5 Survey Changes and 3 fitting dates I wasn't going to wait a near further 3 months for my wardrobes. ”

“ I also asked for a refund after my second cancellation and was told a straight no. ”

“ I thought OK, these things happen, that's why they complete surveys, so accepted it would be different and was due a refund on the bit they couldn't do. ”

“ I was offered a small refund. ”

“ It has taken months and months but I finally got a full refund. ”

“ Absolutely awful , it took 7 visits to get the job done to reasonable standard , refitted twice . Still waiting for a refund and they have applied for the payment from the credit company . No one ever calls you back . Salesman was awful and washed his hands of the whole thing when it started going wrong . ”

“ Also when they say it will be installed in a day it took them over 30 days to do ours but they then said they allow a 30 day period for issues?! Why not advertise that clearly? I sent a list of over 10 different issues & after chasing them I had a call from the Compensation team who offered to give me a £50 refund. ”