Hampergifts.co.uk Ltd Reviews

Name: Hampergifts.co.uk Ltd
Address: Hampergifts.co.uk Ltd, Unit 3 Spring Valley Business Centre, St Albans, Hertfordshire
Rating: 4.79

4.8 Rating 3,503 Reviews

98 %

of reviewers recommend Hampergifts.co.uk Ltd

4.8

Based on 3,503 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Hampergifts.co.uk Ltd:

Beautiful hampers and gift baskets

Visit Website

Phone:

1727 895 900

Email:

sales@hampergifts.co.uk

Location:

Hampergifts.co.uk Ltd,
Unit 3 Spring Valley Business Centre,
St Albans
Hertfordshire
AL3 6PD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hamper was lovely but feel that the lindor chocolates box was very small Only 4 chocolates and didn’t receive the chocolate Brazil nuts so a bit disappointed”

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Posted 4 years ago

“Around half the items were not those described.”

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Posted 4 years ago

“Something had leaked and everything was sticky”

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Posted 4 years ago

“My hamper was a gift for my parents it arrived 2 days early and with no note that I'd added. So they had no idea who it was off. The amount of packaging was ridiculous the was more of that that gift.”

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Posted 4 years ago

“Lovely hampers , very good website , delivered item on time , ordered a muffin , flapjack & cookie hamper 3 times only concern doesn’t look the hamper that I choose on the website , a little disappointed”

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Posted 4 years ago

“Very well presented just too much dark chocolate. thanks”

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Posted 5 years ago

“Very good presentation. Delivery on time. However, the value of the contents did not represent value for money.”

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Posted 5 years ago

Dear Geoffrey, Thank you for your feedback, it is very much appreciated. We are very sorry to hear you feel the hamper wasn't value for money. We have passed your comments onto our purchasing department for review. We'd love another opportunity to get this right so if you email sales@hampergifts.co.uk ahead of any future order and we would be delighted to offer you a discount on anything in our range! Hampergifts Customer Care

Posted 5 years ago

“The hamper was recieved a day after the delivery date, not great when it's been ordered to arrive on a birthday. Hamper was lovely once received.”

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Posted 5 years ago

Dear Claire, We are so sorry to hear about the delay with your delivery. We have checked and there was indeed a one day delay, where your parcel appears to have been stuck at the DPD Hub for some reason. We will follow up and investigate with DPD immediately as to why this happened. We did dispatch in plenty of time so it is of course very frustrating when the carrier lets us down for whatever reason. We'd love another opportunity to get this right. So if you would like to give us another chance in the future, please email sales@hampergifts.co.uk beforehand and we would be delighted to offer you a discount on your next order. We are delighted to hear you were pleased with the hamper itself. Once again thank you very much for giving us your feedback. Hampergifts Customer Care

Posted 5 years ago

“The hamper was good but the delivery let it down was dumped in the recycling bin and forged the signature no card through the door so it wasn't discovered for 2 days as it was a surprise birthday gift”

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Posted 5 years ago

We are so sorry to hear about the way this parcel was left. We will contact DPD immediately to firstly, report the driver and second, to ask them to investigate how & why this happened. We'd love another opportunity to get this right so if you would like to give us another chance in the future, please email sales@hampergifts.co.uk beforehand, and we would be delighted to offer you a discount on anything in our range. Thank you very much for giving us your feedback. Hampergifts Customer Care

Posted 5 years ago

“website is really clunky and awkward (i'm using chrome). The "reviews" popup hides parts of the screen; the address drop down shows an incomplete address (making me think it had not accepted parts of it); billing address doesn't really make sense for overseas addresses; finally, i had the hardest time trying to find where to write a review. Hopefully, the gift that gets delivered is as advertised.”

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Posted 5 years ago

Dear Andrew Thank you for your feedback! We've tested in Chrome and cannot replicate the issue you mention with the reviews popup. It expands across the screen so you can read the reviews; you can then close it when done by clicking the little X :) It iis necessary to provide your billing address as Sagepay will check this against your payment card when you go to make payment (a vital security check which protects both the merchant and customer against card fraud). Thank you once again for your feedback - if you need any further assistance please email sales@hampergifts.co.uk and our team will be able to assist Hampergifts Team

Posted 5 years ago

“The only cavil I have is that despite being told that the deliverer would deliver personally. In fact he left it on the doorstep. I was informed by you that it had been signed for. This was not the case. Fortunately no subsequent harm happened.”

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Posted 5 years ago

“You sent me an email telling me a time and day . I made arrangements only to receive another on day of delivery with a much much later time . That's pointless the first email .”

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Posted 5 years ago

Hi Diane, Thank you for your feedback, We have checked your order and it was successfully delivered on 8th May as requested. ("Left at rear porch" as the customer requested) We hope this helps Hampergifts Team

Posted 5 years ago

“The ordering of the hamper I chose was easy and I received a confirmation email explaining how the delivery process works. I then received an email from the delivery company providing me with a tracking number. However on the chosen delivery day I attempted several times throughout the day to see where the delivery was tracking and the link was not working. Even now when I click on it, it is blank and provides no information. Being on the other side of the world, this was very stressful and disappointing, not knowing if the hamper was delivered or not. As it turns out the hamper was delivered on time without issue and the recipient loved it but the lack of communication was a let down.”

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Posted 6 years ago

Dear Celeste, Thank you very much for your feedback. We are delighted to hear the hamper arrived on time and went down well! And we are sorry to learn that the tracking details did not work at the time. The carrier website may have been experiencing a temporary issue. In future, if you email sales@hampergifts.co.uk or give us a call we would be happy to track your order for you, to put your mind at ease! We hope to see you again soon. Best wishes Hampergifts Team

Posted 6 years ago

“Hi, Just wanted to let you know that the delivery person took the hamper to the wrong address-unless I made a mistake when filling out the form. The hamper was delivered to 33 Wyatt Road, not 34 Wyatt Road. The person at #34 took it to #35 because the name Paul was on it and someone named Paul lives at both 34 and 35 Wyatt Road. Luckily the mistake was discovered and the hamper was finally delivered to my son-in-law (Paul) at 34 Wyatt Road. So while they tell me the Hamper is very nice it went to the wrong place. I will also try to find my order to see if I put in the wrong address, in which case I would give it 5 stars. I will use your website again as I always hear good things about the content.”

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Posted 6 years ago

Hi Abigail We have checked your order and can see you did put "35 Wyatt Road" when inputting the delivery address :) We are pleased to hear the gift has now reached its intended recipient ! Wishing you a very Merry Christmas from the whole Hampergifts Team

Posted 6 years ago

“The gift was wel received by the recipient, however there was note included that I wrote for the recipient, that is disappointing.”

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Posted 6 years ago

Dear Tamar Thank you for your feedback. We are delighted the hamper went down well! Regarding the message - we include all messages inside a clear document pouch on the *outside of the box - on the same side as the address label*. Are you able to check again as sometimes this can be overlooked on initial receipt of the parcel? Please do let us know and email sales@hampergifts.co.uk Thank you Best wishes Hampergifts Team

Posted 6 years ago

“I have sent an email, on the 19th April to ask if the hamper I ordered could be delivered a day early, but haven't had a reply. neither have I had a confirmation email to say the order had gone through. I am really worried that my birthday gift for a friend will arrive.”

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Posted 6 years ago

Dear Janet Unfortunately as we are closed over the weekend we did not see your email until Monday 23rd April. For this reason we were unable to deliver any quicker than the delivery date you selected at checkout, we are very sorry. For future reference if you give us a call by 1pm , we can usually upgrade to a next day service at no extra cost! We do hope this information helps and we hope to see you again soon! If you require any further assistance please dont hesitate to get in touch with sales@hampergifts.co.uk Best wishes Hampergifts Team

Posted 6 years ago

“Very difficult to review as my friend was not at home when DPD tried to deliver last Thursday so sadly with the bank,holiday weekend they are not going to deliver until tomorro 3rd April so the gift didn’t get to her as an Easter gift.”

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Posted 7 years ago

“Really beautiful design and overall very happy. But one of the draws is too tight and now can't be opened as the handle was not screwed in deep enough”

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Posted 7 years ago

“Service efficient and packing and presentation perfect. However it was definitely not value for money. For £60 I expected much more. Quite embarrassed when friends opened it all in front of me. For £30 I could have made up a much better selection myself from Waitrose for example. Too many sweet things, and everything in very small sizes. Disappointing.”

Helpful Report

Posted 7 years ago

Dear Christine, Thank you for your feedback, it is very much appreciated. We are very sorry to hear you feel the hamper wasn't value for money. We have passed your comments onto our purchasing department for review. We'd love another opportunity to get this right so if you email sales@hampergifts.co.uk ahead of any future order and we would be delighted to offer you a discount on anything in our range. Hampergifts Customer Care

Posted 7 years ago

“It was rather small and innocuous offering, with the postage heavy at (around 25% of the cost of the gift) all in all not an attractive proposition for a Christmas gift , wouldn't use the company again, felt my Mother would look on it as small and in-consequential, not the desired effect I was after. would find rather handing this to my Mother as a Christmas gift , will put a package in the same vein together myself with a more personal flavour and with some substance and value in the package more bespoke but without doubt better value for cash with some positive impact on my recipient relations whom I love and wished to be looked on with some favour. Kind Regards Graham Adam”

Helpful Report

Posted 8 years ago

Hampergifts.co.uk Ltd is rated 4.8 based on 3,503 reviews