“Exceptional! The communication throughout the process, instructions for collection were so clear. I could not ask for better. I thank everyone and Hand on Heart for what you do to bring a little bit of comfort in a painful time”
Thank you for your wonderful feedback! We’re so glad to hear that the communication and instructions made the process smooth and clear for you. It’s truly our privilege to provide a little comfort during such a painful time, and your words mean a lot to us - Team HoH x
We are absolutely delighted to hear that you had an excellent experience with us. Customer satisfaction is our top priority, and we hope you adore your special piece from us - Team HoH x
We are thrilled to hear that you had an amazing experience with us. We pride ourselves on providing excellent service from start to finish, and we are delighted that this was your experience - Team HoH x
We appreciate your kind words and are thrilled to hear that you had an excellent experience with our company. Your recommendation means the world to us. We are delighted to know that you are pleased with your necklace - Team HoH x
We truly appreciate your support and are delighted to know that you found our ordering process to be very easy. It's wonderful to hear that you are considering getting something else from us in the future. We're here to help whenever you're ready so please don't hesitate to get in touch if we can advise at all further - Team HoH x
Thank you so much, Helen, for your amazing review. We are truly grateful for your support and feedback. We are thrilled to learn that your experience with us was very smooth and problem-free. We strive to ensure that our customers have a seamless and delightful journey with us - Team HoH x
We truly value your feedback and are thrilled to hear that you had such a positive experience with us. We pride ourselves on providing very helpful and efficient customer service, and we are delighted that we were able to assist you - Team HoH x
“It is a lovely piece of jewellery,however I am
A bit disappointed that the writing is on such a slant,I thought would have been straighter,I have had the same item in the past but this was a replacement as the writing on the previous one faded completely .Its a perfect match to my husbands writing but feel
It could have been positioned better .Also I measured my wrist and thought I had ordered the correct size ,however this isn’t a particularly snug fit ,it’s rather loose but I can live with that I guess as I may have measured incorrectly .”
Thank you for sharing your feedback with us, and we sincerely apologise for any disappointment you’ve experienced with your recent order. We can see that your new piece differs slightly from your original, which is why the design and engraving pattern may appear different. We’re sorry if this wasn’t clear at the time of ordering, and we regret any confusion this may have caused.
We’re also sorry to hear that the bracelet doesn’t fit as perfectly as you hoped. We couldn't find any previous correspondence regarding the sizing, but if you’d like to discuss this further, please don’t hesitate to get in touch. We’d be happy to assist in any way we can.
Kind Regards, Team HoH x
“Excellent. My bracelet with personalised charm broke. I contacted hand on heart who agreed to make a new bracelet. I sent my charm recorded delivery for it to be fitted back on. Great community throughout and so happy to have a bracelet on my wrist again!”
Thank you for your wonderful feedback! We’re so glad to hear that we could assist with your bracelet and that you’re happy to have it back on your wrist. It’s important to us that your experience was smooth and positive throughout, and we’re delighted that everything was resolved to your satisfaction.
Team HoH x
