Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that you felt your experience was handled with respect and dignity.
It means a great deal to us to know that we could support you during such a meaningful time - Team HoH x
“Hand on Heart kept me informed of the process from ordering to delivery, including the receipt of my husband’s ashes in the special kit I had been sent. The whole process was very easy and the”
Thank you so much for your lovely feedback. ❤️ We’re truly sorry for your loss, and we’re so pleased to hear that you felt informed and supported throughout the process.
It means a great deal to know that receiving updates, including confirmation of your husband’s ashes arriving safely, helped make the experience feel easier and more reassuring during such an emotional time - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you had a great experience and that you found the ordering process easy - Team HoH x
“Hand on heart have been amazing this is my second piece both beautiful just the issue with the charm but the team couldn’t have been more helpful at this sad time for me”
Thank you so much for your lovely feedback. ❤️ We’re truly grateful for your continued trust in us, especially during such a difficult time.
We’re so pleased to hear that you love both of your pieces, and we’re glad our team was able to support you and help with the issue you experienced with the charm.
It means a great deal to know that we could make the process a little easier for you when creating such meaningful keepsakes. Thank you again for choosing us and for sharing your experience - Team HoH x
“Very positive - was updated on every stage of the process, item was delivered more quickly than expected, very carefully packed and presented. Ring is beautful and even more delicate than it appears on the website.”
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you had such a positive experience and that our updates throughout the process helped you feel informed and reassured.
It’s wonderful to know your ring arrived sooner than expected, beautifully packaged, and that you love its delicate design even more in person - Team HoH x
“100% perfect experience. From start to finish no problems at all. I did have concerns whether it would get delivered to me by the date I needed it, but I shouldn't have. Charlotte was in constant touch with me throughout, such care was taken keeping me informed of progress. Would definitely and will be using this company again.”
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that you had a 100% perfect experience from start to finish.
It means a great deal to know that our team was able to provide reassurance and keep you updated throughout the process, helping you feel confident that your piece would arrive when you needed it.
Thank you again for your trust and for choosing us. We’d be honoured to help you again in the future - Team HoH x
Thank you so much for your feedback. ❤️ We’re so pleased to hear that you’re happy with your piece.
We completely understand wanting to pair such a special pendant with a chain that feels secure and comfortable for everyday wear. We appreciate you sharing this with us, and if you'd like to speak to us further about this, please get in touch. We'd be happy to help - Team HoH x
“I had an issue with something getting damaged in the post but they responded SO quickly and sent a replacement immediately, matching the faster shipping method I had originally paid for.”
Thank you so much for your lovely feedback. ❤️ We’re sorry that your item was damaged during transit, but we’re so pleased to hear that our team was able to respond quickly and arrange a replacement for you.
It’s really important to us that our customers feel supported, and we’re glad we could put this right for you and ensure your replacement arrived using the same faster delivery service you had chosen.
Thank you again for your understanding and for sharing your experience with us - Team HoH x
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