“I found the process so easy. I emailed as I was nervous about the ashes getting there safely. Their reply gave me full confidence that everything was absolutely fine. They kept me well informed & updated. Very professional. Packaging was perfect.
There is nothing bad to say!
Thank you so much.”
Thank you so much for your wonderful feedback. ❤️ We completely understand how worrying it can feel when sending something as precious as ashes, so we’re especially pleased that our response helped to reassure you and give you confidence throughout the process.
It means a great deal to know that you felt well informed, supported and confident in the care taken with your order. We’re delighted that you were happy with the packaging too, and that you have nothing but positive things to say! Thank you for choosing us - Team HoH x
“The customer service is excellent from the beginning I was a bit worried about sending off the ashes but I didn’t need to be. My necklace I’ve received with my mam’s ashes in has made her feel close to me again and everyone that has seen it says it’s lovely. Thank you so much.”
Thank you so much for your beautiful feedback. ❤️ We completely understand how difficult it can feel to send such precious ashes away, so we’re especially touched to hear that you felt reassured throughout the process.
We’re so pleased that your necklace has given you the comfort of feeling your Mam close to you again, and that it has received so many lovely compliments. Thank you for choosing us to create such a precious keepsake - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re delighted to hear that you love your necklace and have received so many lovely compliments on it. We’re especially pleased that, after taking your time to choose, you’re so happy with your piece.
If you’d like to make the necklace shorter, this may depend on the chain style you have. We’d be happy to help advise on the best way to do this. Please could you get in touch with us at studio@handonheartjewellery.co.uk - Team HoH x
Thank you for taking the time to share your feedback. We’re sorry to hear that the size of the ashes section was smaller than you had expected and that this left you disappointed.
We really appreciate you sharing your thoughts, as feedback like this helps us understand how we can improve the designs we're able to offer our customers - Team HoH x
“So so happy with my experience with Hand on Heart. Delivery was so quick and I had my boy back and on my finger within the week, which means so much to me. Great communication and the ring is beautiful. Thank you so much”
Thank you so much for your beautiful feedback. ❤️ We’re so pleased to hear that you had such a positive experience with us and that your ring was back with you so quickly. We can understand how much it must have meant to have your boy close to you again within the week.
It means a great deal to know that you were happy with the communication and that you love your ring. Thank you for trusting us to create such a precious keepsake and for allowing us to help keep your boy close to you - Team HoH x
