“I have just opened my necklace and it is lovely! It is bigger than I thought aswell which is a bonus. Once I have added my mums ashes in to it I will be able to have my mum with me where ever I go.
I would 100% recommend Hand on Heart Jewellery to anyone.
Thank you so much.”
“Great experience from ordering to receiving the items. Communication throughout keeps you fully informed as to the progress of the order.
Would highly recommend and will be using in future.”
“Communication was good and I was kept updated throughout. The ring took longer than expected as it reportedly failed quality inspections several times, which initially gave me confidence in the process.
Unfortunately, when it arrived, I was disappointed with the quality. For a £250 memorial ring containing my grandad's ashes, it looked cheap and the epoxy finish wasn't what I expected. Family, friends and colleagues who saw it shared the same opinion. I've never worn it since the day it arrived and plan to put it on a silver chain so it doesn't go to waste.
I appreciate the customer service, but the finished product did not meet my expectations, especially given its sentimental value.”
“I have been emailed regarding any updates
The only thing l would have like, is that they did the ring in a lady's (which is slimmer) had to get a man's (which is wider) for the sizing.
But l really do love my ring which arrived today, thank you”
“Amazing. At a time where you are grieving and everything feels an effort Hand on Heart were so easy to deal with. We were sent regular updates and the jewellery was made and delivered earlier than the original expected time. We didn't pay extra for faster delivery.
We have gained great comfort from reading support information regarding the loss of a pet on their website. Thank you so much Hand on Heart team for helping us at this very difficult time x💔”
Thank you so much for sharing this with us, and we’re truly sorry for your loss. ❤️ We know how overwhelming grief can feel, and it means a great deal to hear that we were able to make things a little easier during such a difficult time.
We’re so pleased that the regular updates, early delivery, and the support information for pet loss brought you some comfort, and that your jewellery has helped you feel closer to your beloved companion.
Thank you again for your kind words and for trusting us - Team HoH x
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that you found everything easy to use and navigate, and that you were happy with both the turnaround time and the quality of your piece.
It really means a lot to us to know you’d recommend us and use us again - Team HoH x
“I’m thrilled with my beautiful necklace. A wonderful way to remember my beloved horse. Very sensitive and caring team in the way they handled my requests.”
Thank you so much for your lovely feedback. ❤️ We’re truly sorry for your loss, and we’re so pleased to hear that your necklace is such a beautiful way to remember your beloved horse.
It means a great deal to know you felt supported with care and sensitivity throughout your experience. We’re honoured to have created something so meaningful for you - Team HoH x
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that you felt the service was first class and that everything met your expectations - Team HoH x
“The whole experience with Hand on Heart Jewellery
was uncomplicated and stress free, very quick response
to emails and updated throughout the process. I would
highly recommend Hand on Heart Jewellery to anyone
thinking of this Kind of memorable jewellery.”
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that you found the whole experience uncomplicated and stress-free, and that our team kept you well informed throughout the process.
It really means a lot to know you would highly recommend us - Team HoH x
“Very good service. Very quick to reply with an answer to a question. I like the process of how the ashes are sent within the pot that is supplied with a unique reference number. Thank you so much Hand on Heart jewellery. I will definitely recommend you to family and friends.”
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you were happy with the service and found our responses quick and helpful.
It means a great deal to know you appreciated the care and organisation of the ashes collection process, including the pot and unique reference number. We’re truly grateful for your recommendation to family and friends - Team HoH x
“Hand on Heart Jewellery was in contact through the entire process. They was able to find prints from a previous order. I can't wait for my children to give their Dad this gift for Father's Day.
This isn't the first time I have ordered from here. Their Jewellery is amazing!
We have ordered cremation Jewellery and I have a necklace with my children's handprints on and writing on reverse it's a beautiful keepsake and I would definitely recommend.”
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that the team was able to support you throughout the process and even help locate prints from a previous order — especially for such a special Father’s Day gift.
It means a great deal to know you’ve returned to us again and that you’re so happy with your cremation jewellery and handprint pieces. We’re truly honoured to have created keepsakes that hold so much meaning for your family, and we really appreciate your kind recommendation - Team HoH x
“Absolutely beautiful. The whole process from placing the order to receiving the final necklace was seemless and stress free. The necklace was bought for my daughter's 18th birthday and contained the ashes of our late dog Dougie who was her best friend. She was over the moon with it and now Dougie is with her forever. Thank you so much, you really are wonderful x”
Thank you so much for sharing something so special with us. ❤️ We’re truly sorry for the loss of Dougie, and we’re so moved to hear that your daughter’s necklace helped honour such a beautiful bond on her 18th birthday.
It means a great deal to know the whole process felt seamless and stress free, and that the piece brought her so much comfort and happiness. We’re honoured to have created something so meaningful so Dougie can stay with her always - Team HoH x
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