“Very positive - was updated on every stage of the process, item was delivered more quickly than expected, very carefully packed and presented. Ring is beautful and even more delicate than it appears on the website.”
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you had such a positive experience and that our updates throughout the process helped you feel informed and reassured.
It’s wonderful to know your ring arrived sooner than expected, beautifully packaged, and that you love its delicate design even more in person - Team HoH x
“100% perfect experience. From start to finish no problems at all. I did have concerns whether it would get delivered to me by the date I needed it, but I shouldn't have. Charlotte was in constant touch with me throughout, such care was taken keeping me informed of progress. Would definitely and will be using this company again.”
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that you had a 100% perfect experience from start to finish.
It means a great deal to know that our team was able to provide reassurance and keep you updated throughout the process, helping you feel confident that your piece would arrive when you needed it.
Thank you again for your trust and for choosing us. We’d be honoured to help you again in the future - Team HoH x
Thank you so much for your feedback. ❤️ We’re so pleased to hear that you’re happy with your piece.
We completely understand wanting to pair such a special pendant with a chain that feels secure and comfortable for everyday wear. We appreciate you sharing this with us, and if you'd like to speak to us further about this, please get in touch. We'd be happy to help - Team HoH x
“I had an issue with something getting damaged in the post but they responded SO quickly and sent a replacement immediately, matching the faster shipping method I had originally paid for.”
Thank you so much for your lovely feedback. ❤️ We’re sorry that your item was damaged during transit, but we’re so pleased to hear that our team was able to respond quickly and arrange a replacement for you.
It’s really important to us that our customers feel supported, and we’re glad we could put this right for you and ensure your replacement arrived using the same faster delivery service you had chosen.
Thank you again for your understanding and for sharing your experience with us - Team HoH x
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that you felt our service was 10/10 and that you were happy with the communication, quick responses, and craftsmanship of your piece - Team HoH x
Thank you for your honest feedback. ❤️ We’re so sorry to hear that the chain broke and that you nearly lost your piece. We completely understand how upsetting and worrying that must have been, especially given how meaningful your jewellery is.
Please could you get in touch if you'd like to discuss this further, as we'd be happy to help - Team HoH x
“My experience was uncomplicated from the start, Charlotte gave me all the information I needed. I received my necklace in good time, it was well packaged and it is beautiful ❤️”
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that your experience was straightforward from the very beginning and that our team was able to provide all the information you needed.
It’s wonderful to know that your necklace arrived promptly, was beautifully packaged, and that you love it - Team HoH x
“Excellent, ordering was easy in a few very well played out steps. Communication has been excellent informing me every step of the way until delivery. The jewellery itself is stunning and beautiful. I have brought one for mum and another one for my sister which is in process ❤️ I have choose to fill myself and a little kit has been supplied to do this as I have a small bag of dads ashes. Thank you for providing an excellent service to honour my dad x it means the world to us.”
Thank you so much for your beautiful and heartfelt feedback. ❤️ We’re truly sorry for your loss, and we’re so touched to hear that your jewellery provides such a special way to honour your dad and keep his memory close.
It means a great deal to know that you found the ordering process easy and that our updates helped you feel informed and reassured throughout your journey with us. We’re also so pleased to hear that you love your piece and that you’ve chosen another necklace for your sister too.
Thank you for trusting us to create something so meaningful for you and your family. It is an honour to be part of a keepsake that will be treasured for years to come - Team HoH x
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