“The Items Ive purchased were delivered well packaged protecting them along with a quick deliver, exactly how they looked on the website. Thank you 🙏🏽”
“The company are incredible, so much care is taken and the communication on the stages of your order is much appreciated as I hated the idea of sending the ashes off and was so reassured by the quick updates as soon as they were received.”
Thank you for your kind words. We’re honoured to have been entrusted with something so precious and are delighted that our updates and communication helped reassure you throughout the process. It means a great deal to us to know that our care made a difference during such an emotional time.
Team HOH x
“Hand on heart were brilliant from start to finish, I was anxious about sending off my ashes but from the second they left me to coming back I was kept updated and the whole process was treated with so much love and care. I cannot thank you enough! The certificate was a beautiful touch, brought a tear to my eye.”
Thank you for your heartfelt message. We’re honoured to have been entrusted with something so precious, and it means so much to hear that our care, updates, and the certificate brought you comfort. Knowing that the process made a difference during such an emotional time is exactly why we do what we do.
Team HOH x
“Delivered the next day & response time is amazing, I requested a personal note for my mum as it was a gift and within minutes confirmed the note had been included.”
“Fantastic, really easy to order, kept up to date on order process. Comes well packaged in protective packaging.
As mentioned, will be buying another couple of the same necklace in tribute to mum. Thank u so much”
Thank you for your kind words. We’re thrilled to hear that you found the ordering process easy and that our updates and packaging met your expectations.
Team HOH x
Thank you for your message and for clarifying the delivery issue. We’re glad to hear that, despite the Royal Mail delay, everything was quickly and professionally resolved. It means a lot to us that you still felt supported throughout the process.
Team HOH x
“Excellent came within a few days
Great quality
Comes with what it says
It’s for my sister birthday so she will love it
Especially the extra touch of my mum and dad picture as both ashes are going in the necklace
Packaging and gift box great quality
Highly recommend”
Thank you for your kind words. We’re pleased to hear that your order arrived quickly and that you’re happy with the quality and presentation. We appreciate your recommendation and wish your sister a very special birthday.
Team HOH x
“This is the second time I've used hand on heart..the service is excellent, the quality of their jewellery is amazing..if there's going to be a delay they notify you.
How can you fault them...especially at this numb defining time..Your service is amazing đź‘Ź”
Thank you for your lovely message. It means the world to us that you chose Hand on Heart Jewellery once again to create something so special in memory of your loved one. We’re delighted to hear you’re happy with both necklaces and the service you received.
Team HOH x
“Fantastic experience from start to finish !
Easy to take the prints and send over, speedy turnaround and amazing quality received and Customer Service 10/10
Thank you !!”
Thank you for your wonderful feedback! We’re so pleased to hear that you found the whole experience smooth and straightforward, from taking the prints to receiving your jewellery.
Team HOH x
Thank you for your kind words. We’re delighted to hear that you found our service professional from start to finish, it means a great deal to us.
Team HOH x
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