“I had an issue with something getting damaged in the post but they responded SO quickly and sent a replacement immediately, matching the faster shipping method I had originally paid for.”
Thank you so much for your lovely feedback. ❤️ We’re sorry that your item was damaged during transit, but we’re so pleased to hear that our team was able to respond quickly and arrange a replacement for you.
It’s really important to us that our customers feel supported, and we’re glad we could put this right for you and ensure your replacement arrived using the same faster delivery service you had chosen.
Thank you again for your understanding and for sharing your experience with us - Team HoH x
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that you felt our service was 10/10 and that you were happy with the communication, quick responses, and craftsmanship of your piece - Team HoH x
Thank you for your honest feedback. ❤️ We’re so sorry to hear that the chain broke and that you nearly lost your piece. We completely understand how upsetting and worrying that must have been, especially given how meaningful your jewellery is.
Please could you get in touch if you'd like to discuss this further, as we'd be happy to help - Team HoH x
“My experience was uncomplicated from the start, Charlotte gave me all the information I needed. I received my necklace in good time, it was well packaged and it is beautiful ❤️”
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that your experience was straightforward from the very beginning and that our team was able to provide all the information you needed.
It’s wonderful to know that your necklace arrived promptly, was beautifully packaged, and that you love it - Team HoH x
“Excellent, ordering was easy in a few very well played out steps. Communication has been excellent informing me every step of the way until delivery. The jewellery itself is stunning and beautiful. I have brought one for mum and another one for my sister which is in process ❤️ I have choose to fill myself and a little kit has been supplied to do this as I have a small bag of dads ashes. Thank you for providing an excellent service to honour my dad x it means the world to us.”
Thank you so much for your beautiful and heartfelt feedback. ❤️ We’re truly sorry for your loss, and we’re so touched to hear that your jewellery provides such a special way to honour your dad and keep his memory close.
It means a great deal to know that you found the ordering process easy and that our updates helped you feel informed and reassured throughout your journey with us. We’re also so pleased to hear that you love your piece and that you’ve chosen another necklace for your sister too.
Thank you for trusting us to create something so meaningful for you and your family. It is an honour to be part of a keepsake that will be treasured for years to come - Team HoH x
“Excellent I paid extra for the quick turnaround well worth the extra money the products are first class and the packaging/presentation top class which to me was important the company really know what they are doing highly recommend”
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that you found the express service worthwhile and that you were happy with the quality of your pieces, as well as the packaging and presentation.
It means a great deal to know that every part of your experience met your expectations. Thank you again for your kind recommendation - Team HoH x
“Great communication, delivered well packaged within the time frame given , there is other jewellery makers out there but I would recommend Hand of Heart Jewellery”
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you were happy with the communication, packaging, and that your order arrived within the expected timeframe.
It really means a great deal to us to know you would recommend us. Thank you again for choosing us and for sharing your experience - Team HoH x
Thank you so much for your beautiful feedback. ❤️ We’re so pleased to hear that everything was excellent from start to finish. It means a great deal to know your jewellery holds such precious meaning and helps keep those important connections close - Team HoH x
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