“Communication was perfect, queries answered quickly and each time compassion shown. During an incredibly difficult time I wanted a ring to contain ashes of both my twins. I was offered two seperate collection sets and assured the ring would contain both. So much trust is needed to hand over ashes of your loved ones but I felt at ease and would definitely recommend Hand on heart jewellery.”
Thank you so much for sharing something so deeply personal. ❤️ We’re truly sorry for your loss, and we cannot imagine how difficult this time has been for you.
We’re so grateful to hear that you felt supported with compassion and clear communication throughout, especially when trusting us with something as meaningful as your twins’ ashes. It means a great deal that you felt at ease, and we’re honoured to have created a ring that holds both of them for you.
Thank you again for your trust and kind recommendation — it truly means everything - Team HoH x
“This ring is beautiful. I had it made with my mums ashes. Hand on heart kept me updated every step of the way. They sent back the ashes that were left. I would recommend this company if you want a gorgeous piece of jewellery to cherish. I also received a certificate with my mums name on it.”
Thank you so much for sharing this with us. ❤️ We’re truly sorry for your loss, and we’re so moved to hear that your ring is such a beautiful and meaningful way to keep your mum close to you.
It means a great deal to know you felt supported and kept updated throughout the process, and that the return of the remaining ashes and the certificate added reassurance for you.
We’re really grateful for your recommendation and honoured to have created something so special for you to cherish - Team HoH x
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that everything was sorted quickly for you and that you felt well looked after.
It means a lot to us to be able to help and make the process as smooth as possible - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you’ve had such a positive experience and that you feel well cared for by the team.
It really means a lot to us to know our efforts to go above and beyond have made a difference for you - Team HoH x
“My necklace arrived yesterday, it is beyond beautiful, I was so emotional to receive it. I have been blown away with the customer service from the first day I contacted this company. Everyone so supportive and they listened to me patiently, answering my questions. I had emails along the way, letting
me know the progress and the packaging it arrived in was beautiful too. To anyone considering a personal piece of jewellery in memory of a loved (or two as in my case) - you cannot go wrong with Hand on Heart Jewellery. Very very happy.”
Thank you so much for sharing something so personal. ❤️ We’re truly sorry for your loss, and we’re so moved to hear how meaningful your necklace is for you and your loved ones.
It means a great deal to know you felt supported from the very first contact, and that the communication, care, and updates helped you feel reassured throughout the process. We’re also really glad the presentation added something special when your piece arrived.
Thank you again for your kind words and recommendation — we’re genuinely honoured to have created something so important for you - Team HoH x
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that your necklace is perfect and that you were happy with the delivery as well.
It means a lot to us to provide a smooth and reliable experience from start to finish - Team HoH x
“Hand in heart keep me informed throughout the journey of sending ashes, ring being made to ring being delivered. They met the original delivery date perfectly.”
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that you felt well informed throughout every stage, from sending the ashes to receiving your ring.
It means a great deal to know we met the original delivery date and provided a smooth, reassuring experience for you - Team HoH x
“Regular updates via email and text. My bracelet was despatched on the date originally given to me. Pre order question answered quickly. Very good experience”
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that you appreciated the regular updates and that your bracelet was despatched on the date originally advised.
It’s great to know your pre-order question was answered quickly and that you had a very good overall experience with us - Team HoH x
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that you felt well informed throughout and that you experienced the care and dignity we always aim to provide.
It truly means a great deal to us, and we’re grateful you took the time to share this - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you were kept updated throughout and had a good experience with us.
It means a lot to know the process felt clear and reassuring from start to finish - Team HoH x
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that you found the process easy and appreciated being kept updated throughout.
It really means a lot to us to provide a smooth and reassuring experience from start to finish - Team HoH x
Thank you so much for sharing this with us. ❤️ We’re truly sorry for your loss, and we’re so glad to hear that your ring brings you comfort and helps you feel close to your mum.
It means a great deal to know you would recommend us, and we’re really honoured to have created something so meaningful for you - Team HoH x
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that you found the service sensitive and efficient, and that you felt real care had gone into the process.
It means a great deal to us to be able to support customers during such emotional times, and we’re truly grateful you took the time to share this - Team HoH x
Thank you so much for sharing this. ❤️ We’re truly sorry for your wife’s loss, and we’re so pleased to hear that the locket brings her comfort in remembering her dad.
It’s an honour to create something so meaningful for your family, and we’re really grateful for your kind words - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you were happy with the service and that everything arrived beautifully presented.
It really means a lot to us to know you’re so pleased with your experience - Team HoH x
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