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Hand on Heart Jewellery Reviews

4.9 Rating 2,265 Reviews
98 %
of reviewers recommend Hand on Heart Jewellery

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Great company, kept informed every step of the way and ashes handled with care and returned unused , the jewellery pieces are beautiful
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Posted 1 week ago
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that you felt informed and reassured throughout the process, and that you appreciated the care taken when handling and returning the unused ashes. It means a great deal to know that you’re happy with your beautiful jewellery pieces and your experience with us. Thank you for trusting us with something so precious - Team HoH x
Posted 1 week ago
Fantastic. From initial order to the care taken with ashes and hair. No complaints at all and a beautiful piece of craftsmanship.
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Posted 1 week ago
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that you were happy with every aspect of your experience, from placing your order through to the care taken with your precious ashes and hair. It means a great deal to know that you were pleased with the craftsmanship of your piece and had no complaints throughout the process. Thank you for trusting us with something so special - Team HoH x
Posted 1 week ago
Great company. Love all the pieces we ordered and really like the little touches we coukd add like a picture in the jewellery box. We got a letter of authenticity with the resin pieces I ordered. There was a slight typo on them - my dad would of found it hilarious as it made him sound very clever so we also found it funny. Got in contact and was given a replacement sent in the post which arrived 1st class so now we can look at the typo one for a giggle aswell as having a ‘ proper ‘ one. Thank you so much ❤️
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Posted 1 week ago
Thank you so much for your wonderful and heartfelt feedback. ❤️ We’re so pleased to hear how much you love all of your pieces and that you enjoyed the personal touches, such as adding a photograph to the jewellery box. We’re also glad we could quickly arrange a replacement certificate for you. We have to say, we love that the little typo has become a special memory in itself and something you can look back on and have a giggle about — especially knowing your dad would have found it hilarious too. Thank you for your kindness and understanding, and for trusting us to create such meaningful keepsakes in memory of your dad. It means a great deal to our team - Team HoH x
Posted 1 week ago
The company are so respectful,held off posting my ring til we came home from holiday then sent it on the day they said they would! Honestly couldn't ask for better!
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Posted 1 week ago
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that you felt so well cared for throughout the process and that we could arrange for your ring to be sent once you had returned home from your holiday. It means a great deal to know that everything arrived on the day promised and that you were so happy with the service - Team HoH x
Posted 1 week ago
Faultless
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Posted 1 week ago
Thank you for this truly kind feedback. We're so pleased we could help - Team HoH x
Posted 1 week ago
Words cant described how beautiful it is, you have taken a peice of my heart and created something me and my step kids will cherish for the rest of our lives from the bottom of my heart thank you so much !!
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Posted 1 week ago
Thank you so much for your incredibly heartfelt feedback. ❤️ We’re truly touched by your words and so honoured to have created something that you and your stepchildren will be able to cherish for years to come. It means more than we can say to know that your piece holds such a special place in your heart. Thank you for trusting us with something so precious and allowing us to create a lasting keepsake for you and your family - Team HoH x
Posted 1 week ago
I paid for fast delivery and received my necklace as promised. The kit to self fill was included. Excellent company and beautiful necklace.
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Posted 1 week ago
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that your necklace arrived as promised with our fast delivery service and that you were happy with both the necklace and the self-fill kit. It means a great deal to know that you’re pleased with your experience and your beautiful piece - Team HoH x
Posted 1 week ago
Excellent communication and delivery.
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Posted 1 week ago
Thank you for this truly kind feedback. We're so pleased we could help - Team HoH x
Posted 1 week ago
Easy to order and great service , instructions are concise
Hand on Heart Jewellery 5 star review on 10th August 2026
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Posted 1 week ago
We're so pleased we could help - Team HoH x
Posted 1 week ago
Excellent. No fuss. Ordered it to arrive the next day and it did. Happy to hear they're from Up North too.
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Posted 2 weeks ago
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that everything was straightforward and that your order arrived exactly when expected. It’s wonderful to know you were happy with the service, and we’re delighted you enjoyed discovering that we’re based up North too! Thank you for choosing us and for taking the time to share your experience with us - Team HoH x
Posted 1 week ago
An absolutely beautiful necklace to remember my lovely husband by. It was delivered in a lovely box along with a card and a very thoughtful message. Thank you so much.
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Posted 2 weeks ago
Thank you so much for your beautiful feedback. ❤️ We’re truly sorry for the loss of your husband, and we’re so touched to hear that your necklace has given you such a special way to keep his memory close. We’re pleased that you loved the presentation and found the card and thoughtful message a comforting touch. Thank you for trusting us to create such a precious keepsake in memory of your husband - Team HoH x
Posted 1 week ago
Words cannot express how happy I am with my necklace. I was visiting from Australia to scatter my parents ashes so was short on time. The ashes collection kit was sent in 1 day and my beautiful necklace containing mum and dads ashes came within 7 days later. The experience has been respectful and my necklace will be with me forever. Thank you so much. Highly recommend
Hand on Heart Jewellery 5 star review on 8th August 2026
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Posted 2 weeks ago
Thank you so much for your beautiful and heartfelt feedback. ❤️ We’re truly sorry for the loss of your mum and dad, and we’re so touched to hear how much your necklace means to you. We completely understand that you were working to a short timeframe while visiting from Australia, so we’re delighted that we could help make sure your necklace was completed and with you in time. It means a great deal to know that you felt the whole experience was handled with care and respect. Thank you for trusting us with such precious ashes and for your kind recommendation. We’re honoured that your necklace will be with you forever, keeping your mum and dad close - Team HoH x
Posted 1 week ago
Excellent service from start to finish
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Posted 2 weeks ago
Thank you for this lovely feedback - Team HoH x
Posted 1 week ago
Excellent. Quick delivery, superb products that arrive wonderfully presented
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Posted 2 weeks ago
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that you were happy with the quick delivery, the quality of your pieces and the presentation - Team HoH x
Posted 1 week ago
Very quick delivery and good updates for the delivery, arrived in a beautiful box
Hand on Heart Jewellery 5 star review on 7th August 2026
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Posted 2 weeks ago
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that your order arrived quickly and that you found our delivery updates helpful - Team HoH x
Posted 1 week ago
Brilliant
Hand on Heart Jewellery 5 star review on 7th August 2026
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Posted 2 weeks ago
Thank you for your kind feedback - Team HoH x
Posted 1 week ago
The whole process was incredibly easy to follow, which was a godsend during such a difficult and emotional time. Every communication was handled with genuine respect and dignity, and with a warmth you could truly feel. When the item arrived, it was delicately wrapped, and included the return of the unused ashes along with a certificate of authenticity that felt very personal. A compassionate and comforting experience during a very sad time.
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Posted 2 weeks ago
Thank you so much for your beautiful and thoughtful feedback. ❤️ We’re truly sorry for the loss you’ve experienced, and we’re so touched to hear that our process provided some comfort during such a difficult and emotional time. It means a great deal to know that you felt supported, respected and cared for throughout each stage of your journey with us. We understand how precious these keepsakes are, and we take great care in every detail, from handling ashes with dignity to presenting your finished piece and returning any unused ashes safely. Thank you for trusting us with something so incredibly special. We’re honoured to have created a piece that can bring you comfort and keep your loved one close - Team HoH x
Posted 2 weeks ago
Very straight forward and delighted with all pieces ,thankyou so much xx
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Posted 2 weeks ago
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you found the process straightforward and that you’re delighted with all of your pieces - Team HoH x
Posted 2 weeks ago
From the start till my necklace arrived everyone was brilliant.
Hand on Heart Jewellery 5 star review on 6th August 2026
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Posted 2 weeks ago
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you felt supported from the very start of your journey through to receiving your necklace. It means a great deal to know that our team helped make the process a positive experience for you - Team HoH x
Posted 2 weeks ago
Amazing, the staff are so lovely and very reassuring if like myself had worries about sending off such pressures ashes to them!
Hand on Heart Jewellery 5 star review on 6th August 2026
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Posted 2 weeks ago
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you felt reassured and supported throughout the process. We completely understand how precious and irreplaceable ashes are, and it means a great deal to know that our team helped you feel comfortable and confident in trusting us with such a special keepsake - Team HoH x
Posted 2 weeks ago
Hand on Heart Jewellery is rated 4.9 based on 2,265 reviews