“I cannot recommend Hand on Heart Jewellery enough. They kept me in the loop at every stage, which was very important to me, especially when sending the ashes and hair back as I was so worried they would get lost in the post. The next day I received an email to say they had received them and an estimated delivery date. Two weeks later I had the ring, which was a week earlier than expected - absolutely thrilled with the ring and service. Thank you :0)”
Thank you so much for your lovely review and recommendation. We completely understand how worrying it can feel to send something as precious as ashes and hair through the post, so we’re especially pleased that our updates helped reassure you throughout the process.
It’s wonderful to hear that your ring arrived even earlier than expected and that you’re so pleased with both the jewellery and service. Thank you for choosing us and for trusting us with something so incredibly special. ❤️ - Team HoH x
“My brother arrived today in the form of a ring :)
It has been an incredibly anticipated delivery, and it did not disappoint. The ring is so beautiful, simple, elegant and perfectly made.
I chose this company because my brother lived in Penrith for many years, and I’m so glad I did. I had quite a few questions initially, all of which were answered really quickly. The customer service has been wonderful — respectful, thoughtful and reassuring throughout, making what could have been a difficult experience feel incredibly smooth.
Thank you so much. I couldn’t have imagined a more perfect piece to hold my brother’s ashen. He would have certainly approved!”
Thank you so much for taking the time to share such a heartfelt review. We’re truly sorry for the loss of your brother, but we’re so touched to hear that your ring feels like the perfect way to keep a little part of him close. It means a great deal to know that the care, communication and reassurance you received helped make the process feel smooth during such a difficult time.
We’re delighted that your ring was everything you had hoped for, and we love that you feel your brother would have approved. ❤️
Thank you for choosing us and for trusting us with something so incredibly precious - Team HoH x
“My brother arrived today in the form of a ring :)
It has been an incredibly anticipated delivery, and it did not disappoint. The ring is so beautiful, simple, elegant and perfectly made.
I chose this company because my brother lived in Penrith for many years, and I’m so glad I did. I had quite a few questions initially, all of which were answered really quickly. The customer service has been wonderful — respectful, thoughtful and reassuring throughout, making what could have been a difficult experience feel incredibly smooth.
Thank you so much. I couldn’t have imagined a more perfect piece to hold my brother’s ashen. He would have certainly approved!”
Thank you so much for taking the time to share such a heartfelt review. We’re truly sorry for the loss of your brother, but we’re so touched to hear that your ring feels like the perfect way to keep a little part of him close. It means a great deal to know that the care, communication and reassurance you received helped make the process feel smooth during such a difficult time.
We’re delighted that your ring was everything you had hoped for, and we love that you feel your brother would have approved. ❤️
Thank you for choosing us and for trusting us with something so incredibly precious - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re delighted to hear that you’re pleased with the necklace and its beautiful presentation, especially as it’s such a meaningful gift for your daughter.
We hope it brings her comfort knowing she can carry a little part of her Dad close to her wherever she goes. Thank you for choosing us to create such a special keepsake - Team HoH x
“The whole process from start to finish has been amazing, which I can imagine is difficult for many people when sending precious ashes via the post. I was updated as soon as the ashes were received, giving me piece of mind straightaway and again, when the piece had been despatched.”
Thank you so much for your lovely feedback. ❤️ We completely understand how difficult it can feel to send something as precious as ashes through the post, so we’re especially pleased that our updates helped give you peace of mind throughout the process.
It means a great deal to know that you felt reassured from the moment your ashes were received through to your jewellery being dispatched. Thank you for choosing us to create such a meaningful keepsake - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re delighted to hear that you found our team friendly, helpful and always happy to answer your questions. It means a great deal to know that we could accommodate your needs and make the experience a positive one.
Thank you for choosing us and for taking the time to share your kind words - Team HoH x
“From start to finish, this company has been absolutely wonderful. They handled our precious boy’s ashes with such care, respect and professionalism, which meant so much to us during such a difficult time.
The communication throughout the whole process was exceptional. We were kept updated at every stage and everything was handled with such kindness, care and attention to detail. You could truly feel how much thought and respect goes into creating each piece.
The pendant they made for our daughter is absolutely beautiful. It is a gorgeous, meaningful piece created in his honour and knowing that she can wear it close to her heart and carry a little part of him with her always is incredibly special to us.
It has given us something beautiful to treasure during a heartbreaking time and we could not be happier with how it turned out. The presentation was lovely, the delivery was quick and secure and the whole experience was handled with genuine compassion and professionalism.
We are so grateful to have found such a wonderful company to create something so precious in memory of our beloved boy. It will be treasured forever.
Thank you for giving us such a beautiful way to keep a part of him close to us always.”
Thank you so much for taking the time to share such a beautiful and heartfelt review. ❤️ We’re truly sorry for the loss of your precious boy, but we’re deeply touched to hear that the pendant we created for your daughter gives her such a special way to keep him close to her heart.
It means so much to know that you felt his ashes were treated with the care, respect and compassion they deserved, and that our communication throughout the process helped reassure you during such a difficult time. We’re delighted that you’re so pleased with the pendant, its presentation and the care taken with its delivery.
Thank you for trusting us with something so incredibly precious and for allowing us to create a lasting keepsake in his memory. We hope it brings your family comfort for many years to come - Team HoH x
“Customer service is excellent. After I ordered, I wanted my necklace quicker to take on holiday. Charlotte was wonderful, extremely helpful. And my beautiful necklace arrived in perfect time to take on holiday”
Thank you so much for your lovely feedback. ❤️ We’re delighted to hear that you found our customer service excellent and that Charlotte was able to help arrange things so your beautiful necklace arrived in time for your holiday.
We’ll be sure to pass your kind words on to our team. It means a great deal to know that we could help make sure you had your special necklace with you for such an important trip. Thank you for choosing us - Team HoH x
“Very good experience, easy to order and excellent service .
Self filled all , which was easy to do and quality of jewellery is beautiful, 3 happy customers. Thank you .”
Thank you so much for your lovely feedback. ❤️ We’re delighted to hear that you found ordering easy, received excellent service and were pleased with the beautiful quality of your jewellery.
It’s wonderful to know that the self-fill process was straightforward and that you have three happy customers! Thank you for choosing us - Team HoH x
Thank you so much for your beautiful and heartfelt feedback. ❤️ We’re truly touched to hear that your chain is so special to you and that it gives you the comfort of carrying a little piece of your Dad with you - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re delighted to hear that you felt your order was handled with care and that our updates kept you informed throughout the process.
We’re so pleased that you love your rings and were happy with their beautiful presentation. Thank you for choosing us to create such special keepsakes - Team HoH x
“I was extremely satisfied with my order. The urn is beautiful and will have pried of place when I receive my dear wife’s ashes.
The engraving on the base cannot be seen unless it is examined but does not deter from the item.
On seeing mine my son has purchased a similar one. I
I would highly recommend this item to anyone”
Thank you so much for your heartfelt feedback. ❤️ We’re truly sorry for the loss of your dear wife, and we’re touched to hear that the urn will hold such a special place when you receive her ashes.
We’re delighted that you’re so pleased with the urn and that your son chose a similar piece after seeing yours. Thank you for choosing us to create such a meaningful keepsake, and for your kind recommendation - Team HoH x
