Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that you felt the service was first class and that everything met your expectations - Team HoH x
“The whole experience with Hand on Heart Jewellery
was uncomplicated and stress free, very quick response
to emails and updated throughout the process. I would
highly recommend Hand on Heart Jewellery to anyone
thinking of this Kind of memorable jewellery.”
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that you found the whole experience uncomplicated and stress-free, and that our team kept you well informed throughout the process.
It really means a lot to know you would highly recommend us - Team HoH x
“Very good service. Very quick to reply with an answer to a question. I like the process of how the ashes are sent within the pot that is supplied with a unique reference number. Thank you so much Hand on Heart jewellery. I will definitely recommend you to family and friends.”
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you were happy with the service and found our responses quick and helpful.
It means a great deal to know you appreciated the care and organisation of the ashes collection process, including the pot and unique reference number. We’re truly grateful for your recommendation to family and friends - Team HoH x
“Hand on Heart Jewellery was in contact through the entire process. They was able to find prints from a previous order. I can't wait for my children to give their Dad this gift for Father's Day.
This isn't the first time I have ordered from here. Their Jewellery is amazing!
We have ordered cremation Jewellery and I have a necklace with my children's handprints on and writing on reverse it's a beautiful keepsake and I would definitely recommend.”
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that the team was able to support you throughout the process and even help locate prints from a previous order — especially for such a special Father’s Day gift.
It means a great deal to know you’ve returned to us again and that you’re so happy with your cremation jewellery and handprint pieces. We’re truly honoured to have created keepsakes that hold so much meaning for your family, and we really appreciate your kind recommendation - Team HoH x
“Absolutely beautiful. The whole process from placing the order to receiving the final necklace was seemless and stress free. The necklace was bought for my daughter's 18th birthday and contained the ashes of our late dog Dougie who was her best friend. She was over the moon with it and now Dougie is with her forever. Thank you so much, you really are wonderful x”
Thank you so much for sharing something so special with us. ❤️ We’re truly sorry for the loss of Dougie, and we’re so moved to hear that your daughter’s necklace helped honour such a beautiful bond on her 18th birthday.
It means a great deal to know the whole process felt seamless and stress free, and that the piece brought her so much comfort and happiness. We’re honoured to have created something so meaningful so Dougie can stay with her always - Team HoH x
“I was a bit nervous when starting the process but the team were nothing but amazing. They kept me up to date the whole time and it really helped make me more comfortable. I would 100% come back to hand on heart jewellery! Thank you so much to the team!!”
Thank you so much for your lovely feedback. ❤️ We’re really pleased to hear that the team helped put you at ease and kept you updated throughout the process — especially as we understand it can feel a little nerve-wracking at the beginning.
It means a great deal to know you felt supported and would choose us again. We’re so grateful for your trust and kind words - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you felt supported and kept informed throughout the whole process.
It really means a lot to us to know you had such a positive experience from start to finish - Team HoH x
“Good. Although I was unimpressed that there is no contact number and specifically stated as such. Obviously the ring is not replaceable so Royal Mail taking 48 hours to be able to track it is unhelpful.”
Thank you for taking the time to share your feedback. ❤️ We’re really pleased to hear you’re happy with your ring, though we’re sorry to hear that the delivery and contact process felt frustrating.
We understand how important reassurance is when something so meaningful is being sent. Feedback like yours is really valuable and will be shared with the team so we can continue to improve both communication and the customer experience - Team HoH x
“Absolutely stunning ring - photos do not do it justice. I have waited 3 years to find the right ring for my mums ashes and this one stood out and knowing I have a part of my mum with me at all times helps calm me. The service was fantastic, and arrived quicker than expected, and I know my mum was looked after all the way from me sending the ashes to receiving the ring. Thank you so much. I would highly recommend.”
Thank you so much for sharing something so personal. ❤️ We’re truly sorry for your loss, and we’re so moved to hear that your ring brings you comfort and helps you feel your mum close to you at all times.
It means a great deal to know that after such a long search, you found a piece that felt right for her memory, and that you felt reassured throughout the process, from sending the ashes through to receiving your ring.
We’re honoured to have created something so meaningful for you, and we’re really grateful for your kind recommendation - Team HoH x
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that you found the ordering process easy and the email updates helpful throughout.
It means a lot to us to provide an efficient and reassuring experience from start to finish - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that the instructions were clear, the updates were helpful, and that your ring arrived exactly when expected.
It really means a lot to us to know you had such a positive experience - Team HoH x
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