Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you were happy with the communication throughout the jewellery purchasing and creation process - Team HoH x
“Lovely item,I am so pleased with my heart that now has my dad’s ashes in. I would have given you 5 stars, it was just that the necklace I felt was a little flimsy, it could have been a bit more solid. Other than that I love it and am so pleased I purchased it, very special and personal.”
Thank you so much for your lovely and honest feedback. ❤️ We’re truly sorry for your loss, and we’re so pleased to hear that your heart piece now holds your dad’s ashes and feels so special and personal to you.
We really appreciate your comments about the chain — this kind of feedback is very helpful and will be shared with our team as we continually review our designs.
We’re so glad that despite this, you love your piece and are happy you chose it. Thank you again for taking the time to share your experience with us - Team HoH x
“I have just received my droplet self fill pendant and chain, it is absolutely beautiful, the kit provided is very easy to use, you can not tell it is a miniature urn,
I ordered the adjustable chain which means I can wear all the time and have some of my dad close to my heart ❤️”
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that your droplet self-fill pendant and chain are absolutely beautiful and that you found the kit easy to use.
It means a great deal to know that it brings you comfort and allows you to keep your dad close to your heart. We’re also really pleased you’re happy with the adjustable chain and the discreet design.
Thank you again for sharing something so personal with us - Team HoH x
Thank you so much for your feedback. ❤️ We’re so pleased to hear that you were happy overall and that the explanation around the process helped provide reassurance.
We also appreciate your patience with the delivery time — creating each piece with care does take a little longer, and we’re grateful for your understanding. Thank you again for sharing your experience with us - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you found the service professional, easy to deal with, and that you were happy with the quality and communication throughout - Team HoH x
We're so sorry to hear you're unhappy.
Having checked our records, we can see that Royal Mail attempted delivery of your order on 16th June. We also can't see that you've contacted our customer service team, so unfortunately we haven't had the opportunity to help resolve this for you yet.
Please check the tracking information provided with your dispatch confirmation, as it may contain details on rearranging delivery or collection. Alternatively, simply get in touch with our friendly team and we'll be more than happy to help locate your parcel and get this sorted as quickly as possible.
Kind regards,
Team HoH
“I can only say everyone at Hand on Heart jewellery are brilliant, they are a wonderful company who I've dealt with for many years which I think speaks for itself. Every question I asked was answered promptly. I'd score them 10 out of 10 every day of the week.”
Thank you so much for your incredibly kind words. ❤️ We’re truly grateful for your continued support over so many years — it really means the world to us.
We’re so pleased to hear that you’ve always felt well looked after and that your questions were answered promptly. Your loyalty and 10 out of 10 rating truly mean a great deal to everyone here at Hand on Heart.
Thank you again for your wonderful feedback and trust in us - Team HoH x
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