“I have just received my families necklaces. They are so beautiful. Thank you very much. Your Customer Service has been so helpful and informative from start to finish. I can't praise you enough. THANK YOU.”
Thank you so much for your wonderful review. We’re delighted to hear that your family’s necklaces are so beautiful and that you’re pleased with them. ❤️
It means a great deal to know that our Customer Service team were helpful and informative throughout the process and made you feel supported from start to finish.
Thank you for choosing us and for your incredibly kind words - Team HoH x
“From start to finish, this company has been absolutely wonderful. They handled our precious boy’s ashes with such care, respect and professionalism, which meant so much to us during such a difficult time.
The communication throughout the whole process was exceptional. We were kept updated at every stage and everything was handled with such kindness, care and attention to detail. You could truly feel how much thought and respect goes into creating each piece.
We are so grateful to have found such a wonderful company to create something so precious in memory of our beloved boy. It will be treasured forever.
Thank you for giving us such a beautiful way to keep a part of him close to us always.”
Thank you so much for sharing such a heartfelt review. We’re truly sorry for the loss of your beloved boy, but we’re deeply touched to know that you felt his ashes were treated with the care, respect and kindness they deserved throughout the process. ❤️
It means so much to hear that our communication and attention to detail helped provide reassurance during such a difficult time. We’re honoured to have created something so precious for you, and we hope it brings you comfort while keeping a special part of him close always.
Thank you for choosing us and for trusting us with something so incredibly precious - Team HoH x
Thank you so much for your lovely review. We’re delighted to hear that you felt we went above and beyond and that you’re so pleased with the jewellery for your daughter’s wedding. ❤️
We hope it makes her special day even more meaningful and becomes a treasured keepsake for many years to come. Thank you for choosing us - Team HoH x
Thank you so much for your lovely review. We’re delighted to hear that you found the ordering process simple, your delivery prompt and as expected, and that you’re so pleased with the exceptional quality of your jewellery. ❤️
Thank you for choosing us and for taking the time to share your experience. It means a great deal to us - Team HoH x
Thank you so much for your lovely review. We’re truly sorry for the loss of your Mum and Dad, but we’re so touched to hear that your jewellery gives you a special way to carry them with you wherever you go. ❤️
We’re delighted that you found the ordering process easy and that your pieces arrived quickly. We hope they bring you comfort and help keep their memories close each day. Thank you for choosing us - Team HoH x
“communication was personal & informative and every effort was made to make things as simple as possible. Thank you for giving such a personal service in such an impersonal world.”
Thank you so much for your incredibly kind words. We’re so pleased to hear that you found our communication personal, informative and reassuring, and that we were able to make the process feel as simple as possible.
Your lovely comment about providing a personal service in an impersonal world means a great deal to our whole team. Thank you for choosing us and for placing your trust in us - Team HoH x
“Customer service is excellent I felt reassured that it was safe to send the ashes to them and they would make my necklace with care. Thank you so much for making me feel close again to my loved one.”
Thank you so much for your heartfelt review. We completely understand how precious and personal it is to send ashes to us, so we’re especially touched to hear that our care and communication helped you feel reassured throughout the process.
It means a great deal to know that your necklace gives you such a special way to feel close to your loved one again. We hope it brings you comfort and keeps their memory close always. ❤️
Thank you for choosing us and for trusting us with something so precious - Team HoH x
“I cant recommend hand on heart jewellery enough, the whole process was delivered with so much care and compassion, I lost Leo my soul dog at only four unexpectedly, having this ring allows me to carry a piece of him with me always”
Thank you so much for sharing such a heartfelt review and for your kind recommendation. We’re truly sorry for the devastating loss of your beloved Leo, especially at such a young age. 🐾💔
We’re so touched to hear that your ring gives you a special way to carry a piece of him with you always, and that you felt cared for and supported throughout the process. We hope your ring brings you comfort and helps keep Leo’s memory close each day - Team HoH x
Thank you so much for your lovely review. We’re so touched to hear that your bear is beautiful and gives you such a special way to carry your love with you wherever you go. ❤️
We hope it brings you comfort and keeps those precious memories close each day. Thank you for choosing us - Team HoH x
“I cannot recommend Hand on Heart Jewellery enough. They kept me in the loop at every stage, which was very important to me, especially when sending the ashes and hair back as I was so worried they would get lost in the post. The next day I received an email to say they had received them and an estimated delivery date. Two weeks later I had the ring, which was a week earlier than expected - absolutely thrilled with the ring and service. Thank you :0)”
Thank you so much for your lovely review and recommendation. We completely understand how worrying it can feel to send something as precious as ashes and hair through the post, so we’re especially pleased that our updates helped reassure you throughout the process.
It’s wonderful to hear that your ring arrived even earlier than expected and that you’re so pleased with both the jewellery and service. Thank you for choosing us and for trusting us with something so incredibly special. ❤️ - Team HoH x
“My brother arrived today in the form of a ring :)
It has been an incredibly anticipated delivery, and it did not disappoint. The ring is so beautiful, simple, elegant and perfectly made.
I chose this company because my brother lived in Penrith for many years, and I’m so glad I did. I had quite a few questions initially, all of which were answered really quickly. The customer service has been wonderful — respectful, thoughtful and reassuring throughout, making what could have been a difficult experience feel incredibly smooth.
Thank you so much. I couldn’t have imagined a more perfect piece to hold my brother’s ashen. He would have certainly approved!”
Thank you so much for taking the time to share such a heartfelt review. We’re truly sorry for the loss of your brother, but we’re so touched to hear that your ring feels like the perfect way to keep a little part of him close. It means a great deal to know that the care, communication and reassurance you received helped make the process feel smooth during such a difficult time.
We’re delighted that your ring was everything you had hoped for, and we love that you feel your brother would have approved. ❤️
Thank you for choosing us and for trusting us with something so incredibly precious - Team HoH x
