“The jewelry was dispatched to me very quickly after ordering.
It is beautifully made and I am very pleased with it.
My only concern is , as the tree is quite heavy now the ashes are enclosed, is the chain going to be strong enough to take the weight. I would hate to loose it.”
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that your jewellery arrived quickly and that you’re so happy with the quality and craftsmanship.
We completely understand your concern about the weight of the tree pendant, especially when it holds something so precious. The chain supplied with the necklace is selected to be suitable for the pendant, but we absolutely appreciate how important it is to feel confident that it is secure when wearing it. If you would like to speak to us further about this, please don't hesitate to get in touch with us at: studio@handonheartjewellery.co.uk - Team HoH x
“The well organised service & great communication helped to give me confidence that such an emotional item was being handled in both a personalised and careful manner.”
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that our communication helped to give you confidence that your precious keepsake was being handled with the care and personal attention it deserved.
It means a great deal to know that you felt reassured throughout such an emotional process - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you found the whole process smooth and straightforward, from choosing your ring size through to sending your precious ashes to us - Team HoH x
““Hand on Heart Jewellery is the place to go if you are looking for wonderful jewellery incorporating a loved one’s ashes.
I did not have a lot of communication as it was not necessary, but their customer service is excellent from start to finish. You can tell how much they want to ensure that your jewellery is perfect x
I chose to add my own ashes to my ring. They provide very clear instructions of how to do this and the utensils required to add the ashes .
I absolutely adore my ring and it makes me feel that my dad is still around xx
I would recommend them 100%.”
Thank you so much for your beautiful and heartfelt feedback. ❤️ We’re truly sorry for the loss of your Dad, but we’re so touched to hear that your ring gives you such a special feeling of having him close to you.
We’re delighted that you found the self-fill instructions clear and that you felt supported throughout the process. It means so much to know that you absolutely adore your ring and that you would recommend us so highly - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re really pleased to hear that you found our service professional and our communication empathetic.
It means a great deal to know that you felt supported throughout your experience with us - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you felt well informed at each stage, from receiving your precious ashes through to your necklace being completed and dispatched back to you.
It means a great deal to know that you found our service professional and reassuring throughout- Team HoH x
“Hand on Heart Jewellery absolutely deserve a glowing review.
Their customer service was genuinely excellent from start to finish clear, caring communication all the way through, and a real understanding of how important it was to get my jewellery just right. They went over and above in every way.
I recommend them 100%.
I’m so pleased with my purchase and will cherish it forever.”
Thank you so much for your incredibly kind and heartfelt feedback. ❤️ We’re so pleased to hear that you felt supported and cared for from start to finish, and that our communication helped make the process feel reassuring and personal.
It means a great deal to know that you felt our team went above and beyond to ensure your jewellery was just right, and that you’re so happy with your purchase. Thank you for trusting us to create something you’ll cherish forever, and for your wonderful 100% recommendation - Team HoH x
