“Wow just received the necklace I bought my daughter for her birthday, It’s beautiful.
This was the heart necklace with my dad’s fingerprint and ashes .
The communication was great and I will definitely be ordering myself one.
I definitely recommend this company. Such care has been taken.
Thank you so much”
Thank you so much for your touching review. We're thrilled to hear that the necklace exceeded your expectations and that your daughter now has such a beautiful and meaningful piece to remember your loved one.
It means the world to us that you felt cared for throughout the process, and we're honoured to have been part of creating something so special. We're delighted that you’re considering ordering one for yourself, and we’ll be here to assist you every step of the way. Thank you again for your kind words and recommendation! - Team HoH x
Thank you for taking the time to leave us a review. We're pleased to hear that your experience with us at Hand on Heart was positive, though we are truly sorry to hear that you were disappointed with the bracelet itself. We understand how sentimental these pieces are and appreciate your feedback.
We can see that you’ve already been in touch with our customer service team, and we’re glad we were able to find a suitable resolution for you. We apologise for any upset this may have caused and are always here to help. Please don't hesitate to reach out if we can assist you further in the future.
Warm regards,
The Hand on Heart Team
Thank you so much for your kind words! We're thrilled that you're happy with the ring and engraving. It was our pleasure to provide you with a service that met your expectations. Thank you for choosing us! - Team HoH x
It's heartwarming to hear that you adore your piece and this helps to keep your mum and dad close to you. We're so glad we could help create something so meaningful for you - Team HoH x
“The whole process was easy and I was kept informed every step of the way. Thank you so much Hand on heart jewellery, especially Donna who crafted this for me. I love it so much and will treasure it always.
Sam”
Thank you for your lovely feedback! We're thrilled to hear that you had a seamless experience and that you adore your piece. Our team will be delighted to know how much their work means to you. We're honoured to have been a part of creating something so special for you to treasure always - Team HoH x
“I used the express service for a family I was looking after, first class service and arrived before scheduled date
Fingerprint heart necklace was beautiful, the person who received it was exceptionally happy”
We are thrilled to hear that you had a great experience with our express service. It is our top priority to provide exceptional service and deliver a beautiful product, and we are delighted that we were able to exceed your expectations.
We are delighted to hear that the fingerprint heart necklace touched the heart of the person who received it and that it brought exceptional happiness - Team HoH x
Thank you so much for your kind words! We're delighted to hear you were satisfied with our service and updates. If you decide to make another purchase, we’d be more than happy to assist you. Don’t hesitate to reach out if you need any help or have questions! - Team HoH x
“I just received my 3 pieces of Jewellery, 2 necklaces and one charm, absolutely delighted with them, one was for my daughter the other 2 for myself so I always have my husband near, I requested for my husband’s fingerprint on the reverse , so happy with my purchases I would absolutely recommend them.”
We truly appreciate your kind words and are thrilled to hear that you are absolutely delighted with the three pieces of jewellery you received.
It warms our hearts to know that you're delighted with all of the pieces of jewellery. We are humbled that you chose to include your husband's fingerprint on the reverse, what a truly special touch to add.
Your recommendation means the world to us! We strive to create meaningful and beautiful jewellery that holds a special place in people's hearts, and your feedback means so much to us - Team HoH x
“Got 2 necklaces for my sons so they can have their dad with them , they were beautiful , the quality was fantastic and presentation was lovely , so pleased x”
Thank you so much for your kind words. We're truly honoured to have been able to create such meaningful pieces for your sons. It's wonderful to hear that you were pleased with the quality and presentation of the necklaces - Team HoH x
“I was very anxious about the process following the death of my beloved father so I messaged HOH via Facebook, I had prompt and very kind reassurance from Lucy and Charlotte and nothing was too much trouble. We were informed of when the jewellery would arrive. My sister and I are very comforted by wearing such beautiful jewellery made with our dad’s ashes. We can’t recommend you enough x”
Thank you so much for your kind words and for taking the time to leave a 5-star rating. We truly appreciate it!
We're deeply touched by your kind words and are glad that Lucy and Charlotte could provide the reassurance you needed during such a difficult time. It's wonderful to hear that you and your sister find comfort in your beautiful jewellery pieces. Our team strives to make the process as seamless and comforting as possible for our valued customers.
Your recommendation means the world to us. Sending you both our warmest wishes – Team HoH x
Thank you for your feedback! We're pleased to hear that you had a positive experience and felt well-informed throughout the process. We look forward to helping you again in the future. – Team HoH x
We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We are also glad to know that you found our ordering process easy and that your item arrived promptly within a week. We strive to provide a seamless experience to our valued customers - Team HoH x
Thank you so much for your kind words. We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with our service. It truly means a lot to us to know that you are pleased with the final result of your jewellery pieces. Customer satisfaction is our top priority, and we are delighted to have met your expectations - Team HoH x
We really appreciate you taking the time to leave us your feedback. Our team is delighted to know that you are very happy with your ring and it fits perfectly. It's always a pleasure to exceed our customers' expectations and provide them with a product that looks even better than the picture. We are tremendously grateful for your support and your trust in us - Team HoH x
Thank you very much for taking the time to leave us this feedback. We are delighted to know that we can keep you updated throughout your journey with us. Our team works hard to ensure that our customers are well informed at every step, so it is fantastic to hear that you felt this way.
We're delighted to hear that you find our jewellery to be beautiful. Creating stunning pieces that hold a special place in your heart is what we strive for, and your kind words truly mean a lot to us - Team HoH x
