“From start to finish the communication has been empathetic and professional. Emails were responded to quickly and kindly.
The rings are beautiful and such a lasting memory of my fiance, step dad and brother.
Thank you to all the team at Hand on Heart.”
Thank you so much for your heartfelt review! We're thrilled to hear that our communication and your experience with our team resonated with you. It's truly rewarding to know that our jewellery has helped you create lasting memories. We appreciate your kind words and support - Team HoH x
Thank you so much for your fantastic review! We're delighted to hear that you're happy with your jewellery and that the delivery was quick and reliable. Your satisfaction means everything to us - Team HoH x
“The older version of this bracelet had a better looking clasps but was faulty and kept opening and fell off my partners wrist without them knowing so it’s missing somewhere in London now and was of huge sentimental value. This new version to replace it unfortunately has a huge cheap flimsy clasp holding it together. Looks like something you’d buy in a pound shop.Very disappointed and is definitely not worth the money.”
Thank you for taking the time to leave your feedback for your replacement bracelet, we're so sorry to hear that you are unhappy with the clasp used on the new design.
We truly appreciate your feedback on the clasp. Please be assured that the clasp on the new design has been carefully tested prior to the bracelet’s launch and is suitable for purpose. The design changes were made with durability in mind to prevent issues like the one you experienced with the original version. However, we completely understand your disappointment and apologise if the new clasp does not meet your expectations.
If you would like to discuss this further, please don’t hesitate to reach out at studio@handonheartjewellery.co.uk. Your satisfaction and the significance of this piece are very important to us, and we would love the opportunity to help in any way we can.
Team HoH x
“From start to finish the service was faultless.
The kit to send your loved ones ashes was so nice it made me feel at ease sending my Dads ashes as I had been a little bit anxious about how they would be transported.
My ashes ring was way beyond anything I'd hoped for so I am so pleased I chose this company and plan to use them again to purchase a gift for a family member.”
Thank you for sharing your heartfelt experience. We're so glad to hear that the ashes kit helped ease your concerns during such an emotional time. It’s wonderful to know your ring exceeded your expectations and brought you comfort.
Your trust means the world to us, and we’re honoured to have been part of creating something so meaningful for you. We shall look forward to helping again whenever you're ready - Team HoH x
“Process from start to finish very good, a bit of a delay in getting the ring but it is Christmas so I am sure the are busy, was despatched on the day they said and arrived on time.”
Thank you for your lovely review. We're thrilled to hear that you had a positive experience from start to finish. We truly appreciate your understanding during this busy season, and we're glad your ring arrived on time. Wishing you a wonderful Christmas! - Team HoH x
“Polite and professional I was emailed every step of the way to where my package is where and when they were going to arrive and they arrived on the day that was said absolutely amazing product and will definitely be looking on site again thank you”
Thank you for your wonderful review! We're delighted to hear that you appreciated the communication regarding your package and that everything arrived as promised. It means so much to us that you loved the product - Team HoH x
“Customer services were brilliant setting up a purchase for me to buy a replacement chain as I'd lost the one to a precious necklace I'd bought a couple of years ago. All done very swiftly and easily. Thank you.”
Thank you so much for your lovely review! We're thrilled that our customer service team could assist you swiftly with your replacement chain. Your satisfaction is our priority, and we truly appreciate your kind words - Team HoH x
Thank you so much for your amazing review. We’re thrilled that the item met your expectations, and we hope your husband loves it as much as you do. Your support truly means the world to us - Team HoH x
Thank you so much for your glowing review! We're thrilled to know that you had a brilliant experience from start to finish. Your support means everything to us - Team HoH x
Thank you so much for your fantastic feedback! We're thrilled to hear you had such a positive experience with our service. Your recommendation means the world to us - Team HoH x
“This is my engagement ring with my 19 year old daughters hair in I lost her the 4th of Feb 2024 I cherish every memory and I will cherish this ring through my life here and after it will always be the most cherished gift I own. Thank you so much hand on heart for turning my ring into something I can treasure always. The box with the picture to add that extra treasure. Thankyou so much for all you incredible work and thoughts that went into making my ring so on my wedding day my lil lady will be walking beside me. Recommend 💯”
Thank you for sharing such a deeply personal and heartfelt story. We are truly honoured to have been a part of creating this cherished piece for you. Knowing that your engagement ring holds such profound meaning and will keep your beloved daughter close on your special day is incredibly moving. We’re so touched that it has brought you comfort and will always remain a treasured symbol of your bond - Team HoH x
