“The experience was really good & the ordering was easy, the locket is lovely, I bought it for my daughter's birthday i think she will love it with her dad's ashes in it”
Thank you for your kind words.
We’re pleased to hear that you found the ordering process easy and that you’re happy with the locket. What a meaningful and thoughtful gift for your daughter, we hope she treasures it and finds comfort in keeping her dad close.
Team HOH x
Posted 2 months ago
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that your ordering experience was smooth and that the locket is lovely.
It’s an honour to create jewellery that helps keep your daughter’s dad close to her, and we hope she treasures it for years to come - Team HoH x
“First class professional service.and you can see that the quality of craftsmanship is first rate.
My only concern or complaint is that the inscription on the inner of the ring being white letters ,it is very difficult to see.Your website/ brochure clearly shows an engraving in black.
This is quite misleading.”
Thank you so much for taking the time to leave us this feedback. We're delighted to hear that you felt the service was first class and that the craftsmanship met your expectations. We really appreciate you bringing this to our attention, and our senior team shall review this. Your feedback helps us to improve the service and products we're able to offer our customers, so it's greatly valued - Team HoH x
“Excellent service and very quick delivery. I absolutely love my pendant for my son’s ashes and it arrived just before his birthday which was wonderful.”
Thank you for your kind words.
We’re honoured to have created something so special for your son. It means a great deal to hear that your pendant arrived in time for his birthday. We can only imagine how meaningful that moment must have been.
Team HOH x
“Creation and delivery was delayed, I had hoped to get it before Mother’s Day but it arrived a week later. About 4 weeks after sending the ashes away. They did communicate the delay to me which I appreciated.”
Thank you so much for your feedback. It means a lot to us that you trusted us with such a meaningful order, and we’re honoured to create jewellery that holds precious memories - Team HoH x
“Excellent. Having placed the online order with our specific requirements everything was followed as promised. We were treated with compassion and dignity. The process of posting the ashes was dignified and straightforward to follow. I would have no hesitation in recommending Hand on Heart to anyone wishing to immortalise their pets ashes into a beautiful piece of jewellery.”
Thank you for your thoughtful and kind words.
We’re honoured to have been able to create something so meaningful for your beloved pet and to support you throughout the process. It means a great deal to know that you felt treated with compassion and dignity, and that the process was straightforward for you.
Team HOH x
Thank you so much for your lovely feedback. We’re so pleased to hear that you’re happy with our service and that your jewellery is stunning - Team HoH x
“I couldn't recommend Hand on Heart Jewellery enough!
Emails were replied to within 24hrs at the most.
The ashes kit they send out is really easy to do and the jewellery I had ordered was delivered exactly when they said it would be.”
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that you had a smooth experience with our emails, ashes kit, and delivery.
It’s an honour to create jewellery that holds such meaningful memories, and we truly appreciate your high recommendation - Team HoH x
Thank you so much for your lovely feedback. We’re so pleased to hear that you love your ring, that the colour is beautiful, and that the ordering process was easy - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re pleased to hear that ordering was easy and that our updates kept you informed throughout - Team HoH x
“Couldn't fault it. I was kept informed and the box arrived safely, on time too. It was out of stock when I first looked but Hand on Heart Jewellery offered to let me know when it was back in. They were as good as their word.”
Thank you for your lovely feedback. We’re so pleased to hear that you felt well informed throughout and that everything arrived safely and on time, that’s exactly the experience we hope to provide. It’s also wonderful to know our team could keep you updated when the piece came back into stock and follow through as promised.
Team HOH x
“The service from beginning to end has been amazing. Very informative but sensitive to the situation. Kept informed at each stage of the process. Thank you”
Thank you for your kind words. We’re honoured to have been able to support you during such a personal time. It means a lot to know that our communication felt both informative and sensitive, and that you felt kept informed throughout the process.
Team HOH x
Thank you for your wonderful feedback. We’re thrilled to hear that your experience with us, from start to finish, was first class. It means a lot to know our care and attention made such a positive difference for you.
Your kind words are hugely appreciated, and we’re so grateful you chose Hand on Heart Jewellery.
Team HOH x
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