“Delivered the next day & response time is amazing, I requested a personal note for my mum as it was a gift and within minutes confirmed the note had been included.”
“Fantastic, really easy to order, kept up to date on order process. Comes well packaged in protective packaging.
As mentioned, will be buying another couple of the same necklace in tribute to mum. Thank u so much”
Thank you for your kind words. We’re thrilled to hear that you found the ordering process easy and that our updates and packaging met your expectations.
Team HOH x
Thank you for your message and for clarifying the delivery issue. We’re glad to hear that, despite the Royal Mail delay, everything was quickly and professionally resolved. It means a lot to us that you still felt supported throughout the process.
Team HOH x
“Excellent came within a few days
Great quality
Comes with what it says
It’s for my sister birthday so she will love it
Especially the extra touch of my mum and dad picture as both ashes are going in the necklace
Packaging and gift box great quality
Highly recommend”
Thank you for your kind words. We’re pleased to hear that your order arrived quickly and that you’re happy with the quality and presentation. We appreciate your recommendation and wish your sister a very special birthday.
Team HOH x
“This is the second time I've used hand on heart..the service is excellent, the quality of their jewellery is amazing..if there's going to be a delay they notify you.
How can you fault them...especially at this numb defining time..Your service is amazing 👏”
Thank you for your lovely message. It means the world to us that you chose Hand on Heart Jewellery once again to create something so special in memory of your loved one. We’re delighted to hear you’re happy with both necklaces and the service you received.
Team HOH x
“Fantastic experience from start to finish !
Easy to take the prints and send over, speedy turnaround and amazing quality received and Customer Service 10/10
Thank you !!”
Thank you for your wonderful feedback! We’re so pleased to hear that you found the whole experience smooth and straightforward, from taking the prints to receiving your jewellery.
Team HOH x
Thank you for your kind words. We’re delighted to hear that you found our service professional from start to finish, it means a great deal to us.
Team HOH x
“Thank you so much for my beautiful necklace, it is just what I was looking for. My son died earlier this year in New Zealand, and I so wanted to be able to carry him around with me. Did not want flashy jewellery, and this necklace was just what I was looking for.
Very easy to order, and arrived in a lovely box.
Thank you again”
Thank you for your heartfelt message. We are truly sorry for the loss of your son, and we’re honoured to have created a necklace that allows you to carry him close in such a meaningful way. We’re delighted to hear that the ordering process was easy and that the presentation added to the specialness of your piece.
Team HOH x
Thank you for your kind feedback. We’re delighted to hear that you were happy with the communication throughout the process and that your necklace arrived on time.
Team HOH x
Thank you for your kind words. We’re thrilled to hear that your experience was perfect from start to finish and that you would recommend us, it means a lot.
Team HOH x
“Great experience. When the time was right, I found Hand on Heart, and trusted them with my dog’s ashes (Buddy). The necklace is gorgeous, (black speckled, for a black elderly lab), and they were just so good along the way. At one point I wanted to change the necklace shape (early on) and they were able to accommodate without any stress. Awesome service, and I’m so happy to have my Buddy close to me again.”
Thank you for your heartfelt message. We’re honoured to have been entrusted with Buddy’s ashes and delighted that your necklace perfectly reflects him. It’s wonderful to hear that our team could accommodate your request and make the process stress-free. We’re so pleased that your piece allows you to keep Buddy close and brings you comfort every day.
Team HOH x
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