Thank you for your kind words! We're delighted to hear that your wife loved her gift, it means so much to us to know the piece was so well received. We're honoured to have been part of such a special present. Thank you again for choosing us.
Team HOH x
Thank you for your kind feedback! We're delighted to hear you loved your jewellery and that our team was able to quickly resolve your queries.
Team HOH x
Thank you for your kind feedback! We’re glad to hear you’re pleased with your jewellery and that the ordering process was easy. We appreciate your note about the small clasp and have shared this with our design team.
If you would like to discuss anything further, please feel free to email us at studio@handonheartjewellery.co.uk. Thanks again for trusting us with something so meaningful.
Team HOH x
“I can’t fault the team. The customer service team replied promptly (with such care and compassion) when I was worried I wouldn’t be able to send the ashes the week of purchase. Additionally, the website is really easy to navigate and I was kept up to date via email and text.”
Thank you for your kind words. We're really glad our team could support you with care and clear communication during such an important time.
It means a lot to hear the process felt smooth and reassuring, your trust truly matters to us.
Team HOH x
Thank you for your kind words. We’re so pleased to hear that the ordering process was smooth and that your necklace arrived right on time. We know how important these pieces are.
Team HOH x
Thank you for your kind words. We’re delighted to hear you’re pleased with the jewellery and engraving. It’s our pleasure to create delicate, meaningful pieces that honour your loved ones.
Team HOH x
Thank you for your lovely feedback! We’re glad your necklace arrived quickly and that you’re pleased with the quality and packaging. It’s our pleasure to create something special for you.
Team HOH x
Thank you for your kind words. We’re truly honoured to have been able to support you during such a difficult time. It means a lot to us that our team could provide comfort and care throughout your experience.
Team HOH x
“Bought a necklace for my mother’s 80th Birthday 2023 and was a beautiful blue as it was my dad’s favourite colour. It has now lost its colour and has turned a horrible green colour. Don’t think I’d buy another”
Thank you so much for the feedback, we are so sorry to hear what has happened with your Mother's necklace. This is certainly not something they would expect to see, and they completely understand how disappointing this must be, especially given the special meaning behind the piece.
We can see that a colleague is now in touch with you via email to help rectify the issue. We really do appreciate you bringing this to our attention.
Thank you again for taking the time to share this experience—please rest assured that the team is committed to resolving this as quickly as possible.
Team HoH x
Thank you so much for your feedback, we’re very sorry to hear that the bracelet hasn’t met expectations. We completely understand how disappointing this must be, especially given the meaning behind the piece and the cost involved.
We can see that a member of our team is now in touch with you via email to help rectify the issue, and we truly appreciate you taking the time to share your experience.
Please rest assured we’re doing all we can to resolve this for you as quickly as possible, Team HoH x
“I absolutely recommend this company! From start to finish, the experience was wonderful. The necklace I purchased was for my mum, containing my beloved dog's ashes, it is absolutely lovely and beautifully crafted. It's a perfect, comforting way for mum to keep a piece of him close to her heart. Thank you for creating such a precious keepsake xx”
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