“The service was excellent,it was exactly as Hand on Heart said it would be , when someone so important to you is lost,you need to trust your precious belongings being safe and delicately handled .Hand on heart did this and I thank them , I'm extremely happy with my gent's silver cross and chain it's beautiful my thanks to Donna for creating it . No matter any cost it's now priceless my thanks to Hand on Heart it's helped in a time of great difficulty.”
Thank you so much for sharing your feedback with us. We’re truly honoured that you trusted us with something so precious during such a difficult time.
We completely understand how important it is to feel confident that a loved one’s ashes are treated with the utmost care and respect, and it means so much to know you felt supported throughout the process. We’re delighted that you’re so happy with your jewellery, and we’ll be sure to pass your kind words on to Donna.
Thank you again for your trust and for allowing us to create something that holds such special meaning for you.
Team HOH x
Thank you so much for sharing your feedback with us. We’re truly honoured that you trusted us with something as precious as your dad’s ashes, and it means so much to know you felt confident and cared for throughout the process.
We’re delighted to hear you’re happy with your piece and your experience with us.
Thank you again for your trust and kind words.
Team HoH x
Thank you so much for sharing your feedback with us. We’re delighted to hear you love your jewellery and appreciated the thoughtful packaging and personal touches.
Thank you again for your kind words and support.
Team HoH x
“Perfect. It took a long time for me to do the right thing with my beloveds ashes. Didn't want to rush and regret . So when I found this site, I just knew . They helped my with a query first and then when my necklace came, I cried. Very emotional piece that I will cherish daily. Always with me. It made the experience even better when we found out it came from The Lakes, our happy place so it truly was meant to be. I cant thank you enough.”
Thank you so much for sharing your feedback with us. We’re truly honoured that you chose us to create such a meaningful piece in memory of your beloved.
We completely understand that deciding what to do with a loved one’s ashes can be difficult, and it means so much to know that, when the time felt right, you chose us. We're so pleased we could support you along the way and that your necklace is something you're so happy with.
It’s especially touching to hear that discovering we’re based in the Lake District made the experience feel even more meaningful. Sometimes those little connections make a piece feel even more special.
Thank you again for your trust and your heartfelt words. We hope your necklace continues to bring you comfort for many years to come.
Team HoH x
“I was kept informed every step of the process. Even when my order was held up by one day I was advised.
The quality of the products I bought for myself, my daughters and my granddaughters is fabulous!”
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that you felt informed throughout every step of the process, and that our updates helped keep you reassured, even when there was a slight delay.
It means a great deal to know that you’re so happy with the quality of the pieces you chose for yourself, your daughters, and your granddaughters - Team HoH x
“Ring sizer was dispatched very quickly after ordering it. My preference was to get one that you fill at home yourself. Great communication about where the timeline of making and posting the ring. I would definitely recommend this company and would buy again from them.”
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you found the ring sizing process easy and that your ring sizer arrived quickly.
It means a great deal to know that our communication throughout the creation and delivery process helped you feel informed and reassured. We’re also delighted to hear that you chose our self-fill option and would recommend us.
Thank you again for trusting us to create such a special keepsake, and for sharing your experience with us - Team HoH x
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that you felt your experience was handled with respect and dignity.
It means a great deal to us to know that we could support you during such a meaningful time - Team HoH x
“Hand on Heart kept me informed of the process from ordering to delivery, including the receipt of my husband’s ashes in the special kit I had been sent. The whole process was very easy and the”
Thank you so much for your lovely feedback. ❤️ We’re truly sorry for your loss, and we’re so pleased to hear that you felt informed and supported throughout the process.
It means a great deal to know that receiving updates, including confirmation of your husband’s ashes arriving safely, helped make the experience feel easier and more reassuring during such an emotional time - Team HoH x
