Thank you so much for your feedback. We’re really pleased to hear that you love the pendant, though we’re sorry to hear the chain didn’t meet your expectations and that delivery took a little longer than hoped.
We truly appreciate you sharing this, and if there’s anything we can do to help with the chain, please don’t hesitate to get in touch with us at: studio@handonheartjewellery.co.uk - Team HoH x
“Such a compassionate service provided from start to finish. Hand on Heart really understand the sentimental value of the products they produce. My beautiful soul dog passed away and I decided to have his ashes in a necklace. This necklace and the care I received from Hand on Heart made me grief slightly easier to bear. Thank you!”
Thank you for your beautiful and heartfelt words.
It means so much to hear that your necklace has brought you some comfort and helped make such a difficult time feel a little easier to bear. Knowing that you can keep him close to your heart is incredibly special.
Team HOH x
“They never posted my review on their website, I ordered an egg timer urn necklace and it is exactly the same as the cheaper ones you find on Amazon they have just changed the chain £60 disappointed to say the least.”
Thank you for taking the time to leave us this feedback. We're very sorry to hear you're disappointed with this piece of jewellery, and if you'd like to speak to us further about this, please don't hesitate to get in touch at: studio@handonheartjewellery.co.uk and our team would be happy to help further - Team HoH x
“Before placing an order, i emailed asking multiple questions and the staff were so helpful. I was kept updated from when they received my dad's ashes and hair. This is a website I will recommend to anyone whos looking at something so personal.”
Thank you for your kind words.
We’re so pleased to hear that our team could help answer your questions before you placed your order and that you felt supported throughout the process. We know how personal and important these pieces are, so keeping you updated every step of the way is something we truly value.
Team HOH x
“I received the order in the allocated delivery time. I even asked if I could have it by the end of March and the communication from the company was excellent”
“The experience was so simple and easy to use. Hand on heart sent me regular messages telling me how the process was going and when the ring would arrive. I would 100% recommend Hand on heart to anyone and have already done so.
i want to send photos but not sure they are coming through ok?”
We’re really pleased to hear that you found the process simple and easy, and that the regular updates helped keep you informed and reassured throughout. It means a great deal to us that you would recommend Hand on Heart Jewellery, and that you already have, thank you so much 🤍
In terms of your photos, they may not have come through properly on our side. Please do feel free to resend them, or alternatively try attaching them again in a separate message and we’ll be happy to check them for you.
Team HOH x
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that your order arrived quickly and that your daughter loved her 21st birthday gift.
It sounds like such a special and emotional moment, and we’re truly honoured to have played a small part in it. Thank you as well for your recommendation — it means a lot to us - Team HoH x
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