“Our beautiful rings arrived this morning, although both different styles they are equally beautiful.. it was very emotional to see them but we are both so thrilled, the craftsmanship and the quality is outstanding.
The whole process from start to finish has been exceptional, the care taken with Dads ashes and the communication has been brilliant, so reassuring.
Every detail is perfect. Thank you so much to the whole team at Hand on Heart and particularly to Donna who created these beautiful pieces xx”
Thank you so much for sharing such a heartfelt message. ❤️ We’re truly sorry for your loss, and it means a great deal to hear how emotional and special it was to receive your rings.
We’re so pleased that you’re both thrilled with them and that the craftsmanship, quality, and attention to detail have meant so much to you. It’s also really comforting to know that the communication and care around your dad’s ashes helped give you reassurance throughout the process.
Thank you for your kind words about the team — we’ll make sure your message is shared. It means a lot to all of us to have been trusted with something so meaningful - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re really pleased to hear that you had such a good experience with us and that you would recommend us and use us again - Team HoH x
Thank you so much for your kind words. ❤️ We’re truly grateful for your feedback and so pleased to hear your experience was overwhelmingly positive.
It means a great deal to know our service has made a difference for you - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you had a great experience and that the ordering and communication throughout the process kept you well informed.
It’s wonderful to know your locket arrived beautifully presented — thank you again for sharing your experience with us - Team HoH x
“I found the customer service 10/10. Emails were responded too very quickly, extremely helpful and helped me with adding an extra piece of jewellery to my order. Such a lovely team ❤️”
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that you found our customer service to be excellent and that the team was able to help you quickly and support you with adding an extra piece to your order.
It really means a great deal to know you felt well looked after — thank you for your kind words and support - Team HoH x
Thank you so much for sharing this with us. ❤️ We’re truly sorry for your loss, and we’re so pleased to hear that your piece brings you comfort and helps you feel your fur baby close to you again.
It means a great deal to know it holds such special comfort for you, and we’re honoured to have created something so meaningful - Team HoH x
“Very special, a beautiful necklace and pendant, so beautiful we ordered a second one , we absolutely love it and it’s so special having your loved one’s ashes with you , thank you so much.”
Thank you so much for your beautiful feedback. ❤️ We’re truly touched to hear how special your necklace and pendant are to you, and it means a great deal that you loved them enough to order a second one.
It’s so lovely to know they bring you comfort in keeping your loved one close, and we’re honoured to have created something so meaningful for you - Team HoH x
“Very quick and efficient service. The preparation 'tools' are a great addition to help with distributing the ashes. Both necklaces ordered are very delicate and lovely quality.”
Thank you so much for your lovely feedback. ❤️ We’re really pleased to hear that you found the service quick and efficient, and that the preparation tools were helpful in the process.
It’s also wonderful to know you’re happy with both necklaces and that you find them delicate and good quality. We truly appreciate you taking the time to share your experience - Team HoH x
“Overall not happy, had to upload fingerprints on the website multiple times only to chase up via e-mail if they received it or not, it delayed the whole process. Honestly not what I expected, I like the necklace but I don’t love it. Sad, because my dad has passed away recently and I was looking forward to receiving the necklace. Glad I have cancelled the ring order.”
Thank you for taking the time to share your feedback. ❤️ We’re truly sorry to hear that your experience did not meet your expectations, especially at such a difficult time following the loss of your dad.
We sincerely apologise for the issues you experienced when uploading the fingerprints and for the delays this caused. We understand how frustrating this must have been, particularly when you were already looking forward to receiving such a meaningful piece.
While we’re pleased to hear that you like the necklace, we’re saddened to learn that it wasn’t everything you had hoped for. Creating memorial jewellery is something we take great pride in, and we’re sorry that we fell short of the experience you expected.
Thank you again for your honest feedback. We will share your comments with our team as we continue to improve both our processes and customer experience - Team HoH x
