“Good. Although I was unimpressed that there is no contact number and specifically stated as such. Obviously the ring is not replaceable so Royal Mail taking 48 hours to be able to track it is unhelpful.”
Thank you for taking the time to share your feedback. ❤️ We’re really pleased to hear you’re happy with your ring, though we’re sorry to hear that the delivery and contact process felt frustrating.
We understand how important reassurance is when something so meaningful is being sent. Feedback like yours is really valuable and will be shared with the team so we can continue to improve both communication and the customer experience - Team HoH x
“Absolutely stunning ring - photos do not do it justice. I have waited 3 years to find the right ring for my mums ashes and this one stood out and knowing I have a part of my mum with me at all times helps calm me. The service was fantastic, and arrived quicker than expected, and I know my mum was looked after all the way from me sending the ashes to receiving the ring. Thank you so much. I would highly recommend.”
Thank you so much for sharing something so personal. ❤️ We’re truly sorry for your loss, and we’re so moved to hear that your ring brings you comfort and helps you feel your mum close to you at all times.
It means a great deal to know that after such a long search, you found a piece that felt right for her memory, and that you felt reassured throughout the process, from sending the ashes through to receiving your ring.
We’re honoured to have created something so meaningful for you, and we’re really grateful for your kind recommendation - Team HoH x
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that you found the ordering process easy and the email updates helpful throughout.
It means a lot to us to provide an efficient and reassuring experience from start to finish - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that the instructions were clear, the updates were helpful, and that your ring arrived exactly when expected.
It really means a lot to us to know you had such a positive experience - Team HoH x
Thank you so much for your kind feedback. ❤️ We’re so pleased to hear that you appreciated the communication and step-by-step updates throughout the process.
It means a lot to us to know you’d happily use us again in the future - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you felt kept informed throughout the process and that you’re happy with your beautiful blue charm in memory of your dad.
It means a great deal to us to know it brings you comfort and serves as a special reminder of him - Team HoH x
“The whole process was sensitively handled, very quick with 1st class tracked mail.
The necklace is absolutely beautiful and they returned unused ashes. I bought it for my daughter and she was beyond thrilled.
I strongly recommend hand on heart.”
Thank you so much for your kind and thoughtful feedback. ❤️ We’re truly sorry for your loss, and we’re so pleased to hear that the process felt sensitively handled throughout.
It means a great deal to know your daughter was beyond thrilled with her necklace and that the care taken with the unused ashes and delivery brought reassurance to you both.
Thank you again for your recommendation — we’re honoured to have created something so meaningful for your family - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you love your necklace and are happy with the craftsmanship.
It means a great deal to know you would recommend us to your friends and family — thank you again for your kind words - Team HoH x
Thank you so much for your kind feedback. We’re really pleased to hear you had a positive experience from start to finish, from receiving the brochure through to your final piece.
We truly appreciate you choosing us and thank you again for your lovely words.
Team HOH x
“Beautiful piece of jewellery, it sparkles, it’s so pretty and yet subtle too which was just what I wanted.
I have the comfort that my Mum is always with me and delighted to have so many compliments about it too.
Would definitely recommend.”
Thank you so much for your lovely message. We’re truly delighted to hear that your piece is exactly what you wanted and that it brings you comfort knowing your Mum is always with you. It’s also wonderful to hear you’ve had so many compliments on it.
We really appreciate your recommendation and thank you again for choosing us to create something so special for you.
Team HOH x
“Good communication from the moment I placed my order. My jewellery was exactly as advertised. Beautiful quality and impressive packaging. Highly recommended.”
Thank you so much for your kind feedback. We’re really pleased to hear that you were happy with the communication throughout your order and that your jewellery met your expectations. It’s also lovely to know you were impressed with the quality and packaging.
We truly appreciate your recommendation and thank you again for choosing us.
Team HOH x
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