Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you found the service professional, easy to deal with, and that you were happy with the quality and communication throughout - Team HoH x
We're so sorry to hear you're unhappy.
Having checked our records, we can see that Royal Mail attempted delivery of your order on 16th June. We also can't see that you've contacted our customer service team, so unfortunately we haven't had the opportunity to help resolve this for you yet.
Please check the tracking information provided with your dispatch confirmation, as it may contain details on rearranging delivery or collection. Alternatively, simply get in touch with our friendly team and we'll be more than happy to help locate your parcel and get this sorted as quickly as possible.
Kind regards,
Team HoH
“I can only say everyone at Hand on Heart jewellery are brilliant, they are a wonderful company who I've dealt with for many years which I think speaks for itself. Every question I asked was answered promptly. I'd score them 10 out of 10 every day of the week.”
Thank you so much for your incredibly kind words. ❤️ We’re truly grateful for your continued support over so many years — it really means the world to us.
We’re so pleased to hear that you’ve always felt well looked after and that your questions were answered promptly. Your loyalty and 10 out of 10 rating truly mean a great deal to everyone here at Hand on Heart.
Thank you again for your wonderful feedback and trust in us - Team HoH x
Thank you for your honest feedback. ❤️ We’re sorry to hear that the time from ordering to delivery felt quite long for you. We understand how important timely updates and delivery are, especially for such meaningful pieces.
We really appreciate you taking the time to share this, and your comments will be passed on to our team as we continue to improve the overall experience - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that your earrings arrived on time and that you found the ordering process easy to follow - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you found ordering easy and that your mum is very pleased with her beautiful piece - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you had a very good experience and are happy with the quality of your jewellery and our communication throughout - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you found the whole process easy and that you were kept well informed right through to delivery.
It really means a great deal to us to know you received a 5 star experience and would highly recommend us. Thank you again for your kind words - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you felt well updated throughout your first order and that you would choose us again in the future - Team HoH x
“I did a lot of research around ashes jewellery before settling on Hand on Heart, as I liked the clover design and the fact that they incorporated crystals. The process felt very respectful, sending off the ashes was easy and it was nice to receive the remaining unused ashes along with the necklace. I will be sure to recommend HoH in the future :)”
Thank you so much for your thoughtful feedback. ❤️ We’re truly honoured that you chose us after your research, and we’re so pleased to hear that the clover design and crystal details were exactly what you were looking for.
It means a great deal to know the process felt respectful and easy for you, and that receiving your remaining ashes along with your necklace brought you comfort.
Thank you again for your kind recommendation — it really means so much to us - Team HoH x
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that you were happy with the kind and quick service, and that your order was well packaged - Team HoH x
“I bought the cremation ashes leather bracelet as an 18th birthday gift, and I couldn’t be happier with both the service and the product. Communication was excellent, regular updates and a very personal. The bracelet is excellent quality. The recipient loved it, and it made a meaningful gift. I would highly recommend this company to anyone looking for a special keepsake. ⭐⭐⭐⭐⭐”
Thank you so much for your lovely feedback. ❤️ We’re so pleased to hear that the cremation ashes leather bracelet made such a meaningful 18th birthday gift and that both the service and communication met your expectations throughout.
It means a great deal to know the recipient loved it and that it felt like a special keepsake. Thank you again for your kind recommendation and support - Team HoH x
