“Very special, a beautiful necklace and pendant, so beautiful we ordered a second one , we absolutely love it and it’s so special having your loved one’s ashes with you , thank you so much.”
Thank you so much for your beautiful feedback. ❤️ We’re truly touched to hear how special your necklace and pendant are to you, and it means a great deal that you loved them enough to order a second one.
It’s so lovely to know they bring you comfort in keeping your loved one close, and we’re honoured to have created something so meaningful for you - Team HoH x
“Very quick and efficient service. The preparation 'tools' are a great addition to help with distributing the ashes. Both necklaces ordered are very delicate and lovely quality.”
Thank you so much for your lovely feedback. ❤️ We’re really pleased to hear that you found the service quick and efficient, and that the preparation tools were helpful in the process.
It’s also wonderful to know you’re happy with both necklaces and that you find them delicate and good quality. We truly appreciate you taking the time to share your experience - Team HoH x
“Overall not happy, had to upload fingerprints on the website multiple times only to chase up via e-mail if they received it or not, it delayed the whole process. Honestly not what I expected, I like the necklace but I don’t love it. Sad, because my dad has passed away recently and I was looking forward to receiving the necklace. Glad I have cancelled the ring order.”
Thank you for taking the time to share your feedback. ❤️ We’re truly sorry to hear that your experience did not meet your expectations, especially at such a difficult time following the loss of your dad.
We sincerely apologise for the issues you experienced when uploading the fingerprints and for the delays this caused. We understand how frustrating this must have been, particularly when you were already looking forward to receiving such a meaningful piece.
While we’re pleased to hear that you like the necklace, we’re saddened to learn that it wasn’t everything you had hoped for. Creating memorial jewellery is something we take great pride in, and we’re sorry that we fell short of the experience you expected.
Thank you again for your honest feedback. We will share your comments with our team as we continue to improve both our processes and customer experience - Team HoH x
“I have just opened my necklace and it is lovely! It is bigger than I thought aswell which is a bonus. Once I have added my mums ashes in to it I will be able to have my mum with me where ever I go.
I would 100% recommend Hand on Heart Jewellery to anyone.
Thank you so much.”
Thank you so much for your lovely feedback. ❤️ We’re truly sorry for your loss, and we’re so pleased to hear that your necklace feels even more special than you expected.
It means a great deal to know it will help you keep your mum close wherever you go, and we’re honoured to have created something so meaningful for you.
Thank you as well for your kind recommendation — it really means a lot to us - Team HoH x
“Great experience from ordering to receiving the items. Communication throughout keeps you fully informed as to the progress of the order.
Would highly recommend and will be using in future.”
Thank you so much for your wonderful feedback. ❤️ We’re so pleased to hear that you had a great experience from ordering through to receiving your items, and that the regular updates helped keep you informed every step of the way.
It means a great deal to know you would highly recommend us and would choose us again in the future. Thank you for your support and kind words - Team HoH x
“Communication was good and I was kept updated throughout. The ring took longer than expected as it reportedly failed quality inspections several times, which initially gave me confidence in the process.
Unfortunately, when it arrived, I was disappointed with the quality. For a £250 memorial ring containing my grandad's ashes, it looked cheap and the epoxy finish wasn't what I expected. Family, friends and colleagues who saw it shared the same opinion. I've never worn it since the day it arrived and plan to put it on a silver chain so it doesn't go to waste.
I appreciate the customer service, but the finished product did not meet my expectations, especially given its sentimental value.”
Thank you for taking the time to leave your feedback. We're pleased to hear that you felt well-informed throughout the process and appreciated the additional quality checks carried out on your ring.
We're very sorry to hear that you were disappointed with the finished piece. We understand that memorial jewellery carries immense sentimental value, and we appreciate how important it is that the final item feels worthy of the person it represents.
When you contacted us about your concerns, we replied to offer further support and to investigate the issues you had raised. As we haven't yet had the opportunity to assess the ring, we haven't been able to determine what may have caused the concerns you've described.
Our offer to review the ring remains open, and we would be more than happy to investigate this further and discuss any options available to help resolve the situation. Please do get back in touch if you'd like us to look into this for you.
“I have been emailed regarding any updates
The only thing l would have like, is that they did the ring in a lady's (which is slimmer) had to get a man's (which is wider) for the sizing.
But l really do love my ring which arrived today, thank you”
Thank you so much for your feedback. ❤️ We’re so pleased to hear that you appreciated the updates throughout the process and, most importantly, that you love your ring now that it has arrived.
We also appreciate your comments regarding the ring width and sizing options. Feedback like this is incredibly valuable and helps us continue to review and improve our range for future customers - Team HoH x
