We are thrilled to hear that you had a great experience with us and that our communication was excellent. We appreciate your recommendation highly and are committed to providing exceptional service to all our valued customers - Team HoH x
“Great service and arrived before the expected delivery date, beautiful items and a great service, hence why I’m a returning customer for the third time! Thank you for creating fabulous memories that are so personal.”
Thank you so much for your continued support and for sharing such lovely feedback! We're thrilled to hear that the service exceeded your expectations and that the items hold such personal meaning for you. It’s truly an honour to be part of creating these special memories, and we’re so grateful to have you as a returning customer - Team HoH x
Thank you so much for your kind words! We’re delighted to hear that you’re happy with your ring and that it holds such special meaning for you. It’s wonderful to know that the delivery met your expectations as well - Team HoH x
“The service was good, however the ring arrived in a very plain box. We had ordered previously 2 months earlier and the quality of the boxes for the 3 rings was excellent. Bit disappointed with the latest box. Also the ring had scratches on it which needed to be buffed out. Some of which we were unable to remove.”
Thank you for your feedback, and we’re truly sorry for any disappointment caused. Due to current stock issues, we’ve had to temporarily change the ring boxes we’re using, but we hope to resolve this very soon. We completely understand how important presentation is and regret that the box didn’t meet your expectations this time.
We’re also sorry to hear about the condition of the ring. We couldn’t find any previous correspondence from you regarding the scratches, but please don’t hesitate to get in touch if you’d like to discuss this further. We’d really like to help make things right.
Team HoH x
We truly value your support and are thrilled to know that you had a wonderful experience with us! Our team is overjoyed to hear that you had such a positive experience, and we are grateful for your kind words. We take great pride in crafting unique and meaningful pieces that are close to your heart, and it warms our hearts to know that we were able to exceed your expectations - Team HoH x
We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us. We are dedicated to providing excellent customer service, and we're glad to know that you were kept up to date on the delivery of your order - Team HoH x
“Exceptional! The communication throughout the process, instructions for collection were so clear. I could not ask for better. I thank everyone and Hand on Heart for what you do to bring a little bit of comfort in a painful time”
Thank you for your wonderful feedback! We’re so glad to hear that the communication and instructions made the process smooth and clear for you. It’s truly our privilege to provide a little comfort during such a painful time, and your words mean a lot to us - Team HoH x
We are absolutely delighted to hear that you had an excellent experience with us. Customer satisfaction is our top priority, and we hope you adore your special piece from us - Team HoH x
We are thrilled to hear that you had an amazing experience with us. We pride ourselves on providing excellent service from start to finish, and we are delighted that this was your experience - Team HoH x
We appreciate your kind words and are thrilled to hear that you had an excellent experience with our company. Your recommendation means the world to us. We are delighted to know that you are pleased with your necklace - Team HoH x
We truly appreciate your support and are delighted to know that you found our ordering process to be very easy. It's wonderful to hear that you are considering getting something else from us in the future. We're here to help whenever you're ready so please don't hesitate to get in touch if we can advise at all further - Team HoH x
Thank you so much, Helen, for your amazing review. We are truly grateful for your support and feedback. We are thrilled to learn that your experience with us was very smooth and problem-free. We strive to ensure that our customers have a seamless and delightful journey with us - Team HoH x
We truly value your feedback and are thrilled to hear that you had such a positive experience with us. We pride ourselves on providing very helpful and efficient customer service, and we are delighted that we were able to assist you - Team HoH x
“It is a lovely piece of jewellery,however I am
A bit disappointed that the writing is on such a slant,I thought would have been straighter,I have had the same item in the past but this was a replacement as the writing on the previous one faded completely .Its a perfect match to my husbands writing but feel
It could have been positioned better .Also I measured my wrist and thought I had ordered the correct size ,however this isn’t a particularly snug fit ,it’s rather loose but I can live with that I guess as I may have measured incorrectly .”
Thank you for sharing your feedback with us, and we sincerely apologise for any disappointment you’ve experienced with your recent order. We can see that your new piece differs slightly from your original, which is why the design and engraving pattern may appear different. We’re sorry if this wasn’t clear at the time of ordering, and we regret any confusion this may have caused.
We’re also sorry to hear that the bracelet doesn’t fit as perfectly as you hoped. We couldn't find any previous correspondence regarding the sizing, but if you’d like to discuss this further, please don’t hesitate to get in touch. We’d be happy to assist in any way we can.
Kind Regards, Team HoH x
