“Really pleased with both my ring and rose. Beautiful and the packaging lovely too. Was kept updated and changed my mind on the ring style after ordering which was changed no problem. Wonderful customer service.”
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both your ring and rose. We strive to provide excellent customer service and are glad we could accommodate your request to change the ring style - Team HoH x
“Communication was amazing throughout the order, felt at ease that my dogs ashes were in good hands! Remaining ashes were sent back in their original tin and the finishing product was more than I could have ever imaged. Now I feel at ease knowing I get to have a piece of my furry friend with me everyday. Definitely going to be placing another order with his fur I have but have it made into a ring.”
What a heartfelt and beautiful way to keep your beloved dog close to you. It's wonderful that the communication throughout the process made you feel at ease, and that the final product exceeded your expectations. Having another piece made with his fur into a ring sounds like a lovely idea! It's such a meaningful way to keep your loved one's close to you - Team HoH x
That sounds like such a meaningful and special gift for your daughter! I'm sure it holds a deep sentimental value, and it's wonderful to hear that she was thrilled with it. Thank you for sharing this touching moment! - Team HoH x
Thank you for sharing your positive experience! We're glad to hear that our customer service team was quick and helpful in ensuring the correct handprint was engraved. Your satisfaction is very important to us! - Team HoH x
We're thrilled to hear that you felt well-informed and appreciated our professional service. Keeping you updated is important to us, and we're grateful for your support - Team HoH x
“Thank you so much the service you give it’s absolutely amazing,I received the ring I had chosen from your collection it is beautiful thank you , I would definitely recommend many thanks Denise”
Thank you so much for your kind words! We're thrilled to hear that you love the ring and had an amazing experience with our service. Your recommendation means a lot to us. If you ever need anything in the future, we’re here for you - Team HoH x
“Would definitely use again
Everything came beautifully packaged, even the pot to put the ashes in which meant a lot. I was kept informed every step of the way and it was dispatched on the day initially said.
The bracelet is really good quality, looks better in real life and smells amazing (leather one) and my wife loves it.
Thank you so much can’t speak highly enough of this company and would definitely recommend.”
Thank you for sharing such thoughtful feedback! We're so pleased to hear that you were happy with the packaging and updates throughout the process, especially that the bracelet exceeded your expectations. It's wonderful that your wife loves it, and we truly appreciate your recommendation. Thank you again for choosing us! - Team HoH x
Thank you so much for your kind words! We're delighted to hear that you found the process easy and are happy with the quality of your product - Team HoH x
“I relieved my necklace this morning, it is absolutely beautiful. My mum will now always be with me nozmatter where I am. Thank you so much. The quality is exceptional x”
Thank you for your heartfelt feedback. We're so glad to hear that your necklace arrived safely and that it holds such deep meaning for you. Knowing that it helps keep your mum close is truly special to us. We're also delighted that you're pleased with the quality. Thank you for trusting us with such an important piece - Team HoH x
We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. It brings us immense joy to know that you couldn't be happier with your purchase - Team HoH x
“Product is lovely, wasn’t delivered in 5 working days though, disappointed with this, as it was for a special birthday present on holiday, had to leave it behind because it was later than expected”
Thank you so much for your feedback, we're truly sorry to hear that the delivery timing didn’t meet your expectations. We understand how disappointing it must have been not to have the gift in time for such a special occasion.
We can confirm that your order was dispatched on the 5th working day after it was placed, which is in line with the service chosen at checkout, and it was sent on our standard 48-hour service. We apologise if there was any confusion regarding the dispatch dates.
If there’s anything more we can do to assist or if you have any further questions, please don't hesitate to reach out. We’re here to help in any way we can.
Thank you again for taking the time to share your feedback, Team HoH x
