“I ordered the self fill ashes ring and from start to finish service was incredible.. very quick comes with everything you need to do it yourself very impressed highly recommend”
Thank you for your kind review! We’re so glad to hear that you were impressed with the self-fill ashes ring and found the entire process smooth and efficient. It’s important to us that everything you need is provided to make the experience as easy as possible. Your high recommendation means a lot to us. If you ever need anything else, we’re here to help! - Team HoH x
Thank you so much for your glowing review! We’re thrilled to hear that you were pleased with our service and the attention to detail. Your high recommendation means a lot to us, and we’re grateful for the opportunity to create something special for you. If you ever need any further assistance, please feel free to reach out. Thank you again for your support! - Team HoH x
Thank you so much for your kind words! We're truly glad to hear that you found our service understanding and lovely from start to finish. It means a lot to us to provide a caring and supportive experience - Team HoH x
Thank you for your kind feedback! We’re glad to hear that you found our service and instructions clear and helpful. It’s important to us that every step of the process is smooth and straightforward - Team HoH x
“My experience was great from start to finish.l would highly recommend this company and I have told quite a few people about Hand on Heart jewellery. I would like to thank Chloe for making my necklace , I absolutely love it.”
Thank you so much for your wonderful review and for recommending us to others! We’re thrilled to hear that you had a great experience from start to finish and that you love your necklace. Our team will be so pleased to know that her work has brought you such joy. If there’s anything more we can do for you in the future, we’re always here to help - Team HoH x
“At first I thought this was a rather expensive thing to do but the attention to detail was spot on.
The little pot for ashes came immediately. It was really nice because the provide everything and a little bag to put it all in, with a prepaid envelope.
Communication was great they emailed me when they’d received them and when I was likely to receive the necklace.
I’ve now received it, packaged incredibly well with an authentication certificate. My Jewelry was made by Donna and I’m so pleased with it.”
Thank you for sharing your experience with us. We understand that making such a purchase is a significant decision, and we're glad to hear that you felt the attention to detail was worth it.
It's wonderful to know that the process, from the little pot for ashes to the final delivery, met your expectations. We take great care in every step, and it's heartening to hear that you appreciated the communication and the thoughtful packaging. We're thrilled that you're pleased with the necklace crafted by our team, and if there's anything more we can do for you, please don't hesitate to reach out - Team HoH x
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us and that the engraving added a special touch to your piece. It's wonderful to know that everything, from communication to delivery, met your expectations. We’re so grateful to have been a part of creating something perfect for you. If you ever need anything else, we're here to help! - Team HoH x
Thank you for taking the time to leave your review and feedback, all feedback is appreciated and helps us to improve the services and products we offer. We sincerely apologise for any upset caused, as we understand how special these pieces of jewellery are.
We would like to apologise for any confusion when placing your order. The design of this pendant was changed slightly between your first and second order, and while the website and images were updated accordingly, we are sorry if this was not noticed at the time of ordering. Regarding the ashes within the piece, we can confirm that all of our beautiful resin pieces are created with the ashes discreetly placed at the base of the pendant before being layered with crystal, so that they are not clearly visible within the piece.
We can see that you have spoken with our dedicated customer service team, and we're very pleased that we were able to reach a resolution with you are happy with.
We hope that the necklace brings some comfort, and please do not hesitate to reach out if we can be of help in the future.
Kind regards, Team HoH x
“I can not recommend enough for anybody wanting some keep sake jewellery to keep their lost loved ones close. From ordering, delivery and the beautiful packaging you know that love and care has gone into every single step. Grief is the hardest thing to navigate but hand on heart have made it that little bit easier.”
Thank you so much for your heartfelt recommendation. We’re deeply touched that our beautiful jewellery has brought you some comfort during such a difficult time. It’s our mission to ensure that every step of the process, from ordering to delivery, reflects the care and love that goes into creating these special pieces. Knowing that we could help ease your grief, even just a little, means the world to us - Team HoH x
“Wow just received the necklace I bought my daughter for her birthday, It’s beautiful.
This was the heart necklace with my dad’s fingerprint and ashes .
The communication was great and I will definitely be ordering myself one.
I definitely recommend this company. Such care has been taken.
Thank you so much”
Thank you so much for your touching review. We're thrilled to hear that the necklace exceeded your expectations and that your daughter now has such a beautiful and meaningful piece to remember your loved one.
It means the world to us that you felt cared for throughout the process, and we're honoured to have been part of creating something so special. We're delighted that you’re considering ordering one for yourself, and we’ll be here to assist you every step of the way. Thank you again for your kind words and recommendation! - Team HoH x
Thank you for taking the time to leave us a review. We're pleased to hear that your experience with us at Hand on Heart was positive, though we are truly sorry to hear that you were disappointed with the bracelet itself. We understand how sentimental these pieces are and appreciate your feedback.
We can see that you’ve already been in touch with our customer service team, and we’re glad we were able to find a suitable resolution for you. We apologise for any upset this may have caused and are always here to help. Please don't hesitate to reach out if we can assist you further in the future.
Warm regards,
The Hand on Heart Team
Thank you so much for your kind words! We're thrilled that you're happy with the ring and engraving. It was our pleasure to provide you with a service that met your expectations. Thank you for choosing us! - Team HoH x
It's heartwarming to hear that you adore your piece and this helps to keep your mum and dad close to you. We're so glad we could help create something so meaningful for you - Team HoH x
“The whole process was easy and I was kept informed every step of the way. Thank you so much Hand on heart jewellery, especially Donna who crafted this for me. I love it so much and will treasure it always.
Sam”
Thank you for your lovely feedback! We're thrilled to hear that you had a seamless experience and that you adore your piece. Our team will be delighted to know how much their work means to you. We're honoured to have been a part of creating something so special for you to treasure always - Team HoH x
