Happy Hot Tubs Reviews

Name: Happy Hot Tubs
Rating: 4.92

4.9 Rating 142 Reviews

99 %

of reviewers recommend Happy Hot Tubs

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Metrics

4.9

Based on 142 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Happy Hot Tubs 5 star review on 11th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cancelled my ocare because they send far too much . Within hours they took out my next payment. Even when instructed not too . Nasty scam”

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Posted 2 years ago

“5 star service from Happy Hot Tubs. Sam is very knowledgeable, insightful and gave us summer care and winterizing recommendations. Top to bottom service. Fully recommend.”

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Posted 2 years ago

“Fantastic company. Had ours for 9 very happy years and still enjoying it. Any slight issues always sorted out quickly and friendly and professionally. Everything is fairly priced and nothing is too much trouble. Delivery was painless and carried out in and enjoyably way. Thanks again for 9 happy years, looking forward to many more.”

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Posted 2 years ago

“We had a faulty pump and Simon made a special journey to replace it for us at very short notice, very professional and reliable service. Good service engineers are not easy to find, highly recommend Simon!”

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Posted 2 years ago

“This is a top class company that you can trust with your money. I purchased a new cover and lifter for our tub. It was always going to take a while as it was made to measure. I was kept informed and was offered delivery before Christmas if I wanted it. This was not a must for us so we waited until January. I have only just unpackaged and fitted to our tub. The quality is superb and the price was great value for money. I recommend Happy Hottubbs!”

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Posted 2 years ago

“Dreadful service. Endless problems with delivery and courier. Happy Hot Tubs just kept saying it isn’t their fault/responsibility. Then hound by phone during work hours instead of respond to email. Completely disorganised company. For sure won’t be shopping here again!!”

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Posted 2 years ago

“Excellent service and fantastic shop at Studley. Would recommend to anyone in the area . Will always be using this company going forward Mr P Compton”

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Posted 2 years ago

“Purchased a rivals swim spa last year so have called in to Worthing branch twice for chemicals and accessories. Both times have been served by Jake who is not only very friendly but also very knowledgeable and has helped us with questions about chemicals balances. Excellent service all round (and also online next day delivery purchases). Fantastic company and staff keep up the good work.”

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Posted 2 years ago

“From Mark in the showroom to Matt and James on site the customer service has been excellent. Not pushy- polite- taking time - listening and genuinely caring about the products. Seems the company looks after its employees and they then look after the company. Really impressed so far. Thank you.”

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Posted 2 years ago

“From ordering to delivery the service has been 5* . Mark and the team have kept me informed the whole way along the process . I was very impressed by the delivery team , clear instructions and very professional .”

Helpful Report

Posted 3 years ago

“Mark was incredibly helpful when we went to the store and showed us a number of possible hot tubs within our price range and specification, we were so impressed with his expert knowledge we ordered one straight away and it arrived within the timescales discussed. The installation was very smooth and quick and the hot tub was up and running within just a few hours. The fitters also explained the maintenance routine which has also been very straightforward and easy to follow. Mark kept us updated throughout the sales process and since delivery answering any queries we have had. The hot tub has been a wonderful addition to our home with all the family using and enjoying it.”

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Posted 3 years ago

“We met Mark today at the Mappleborough Green garden centre near Redditch, to see and hear about their hot tubs. We were very impressed by what Mark told us, which makes us want to buy one even more once we have moved into our new home in a few months time. Mark was very informative, professional and polite. We can’t wait to own our own hot tub.”

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Posted 3 years ago

“11 months may seem a long time to wait for an Endless Pool but Tim & Chris kept me informed from initial production in the USA to the final delivery this month. From arrival to the filling of the Pool was under 11 hours The backup and advice in the following fortnight was excellent.”

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Posted 3 years ago

“Mark the sales person at Reddotch was excellent and I was very happy that he visited my house to advise about installation. James and Alex who did the installation were very competent and knowledgable and explained everything clearly”

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Posted 3 years ago

“Ive waited a couple of months before posting this review, as I wanted to really see how the Hot-Tub worked out. I can honestly say we are so happy with our purchase. HHT in Fareham supplied our Casina FreeFlow tub. The whole experience from start to finish was brilliant. Chloe is very knowledgeable and helped us with our selection and helped us pick the right tub for us. The logistics and delivery went like clockwork, with the guys who installed the tub taking their time to make sure we were happy with the location and fully understood how to look after the tub. We recently took advantage of the 20% discount on our first order in the showroom and were able to purchase all the items needed to improve our experience. Highly recommend the grab-rail as a brilliant feature if you had too much Prosecco getting out of the tub. Well done Chloe & Team.”

Helpful Report

Posted 3 years ago

“Excellent and professional service starting with Chloe at the Fareham showroom, to delivery preparation, craning hot tub in and quick and effective set up plus demo. As a previous owner of an inflatable alternative, couldn't be happier with the quality to date, enjoyment and ease of usage/maintenance. Very happy to recommend.”

Helpful Report

Posted 3 years ago

“Recently had a hot tub installed, from the point of sale to installation I couldn't have wished for a better service and know that I can contact them at any time for advice and help which for me is priceless. Thank you to Peter, it's been a pleasure.”

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Posted 3 years ago

“Promt professional service ordered rubber spa under mats which came well packed and early highly recommended will be using happyhottubs again”

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Posted 3 years ago

“Honest, dependable and efficient. Made sure we understood repair and what didn't need to be repaired (unlike first assessment from another company) saved us over $2000, which we were about to pay unknowingly. Thanks for your quick service with honesty and professionalism. Gave guarantee on the part and labour. Will be keeping this name for any future repairs or references to friends and family.”

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Posted 3 years ago

“Our new Hot Tub arrived on Monday and was expertly craned over our garage into our courtyard garden. Ian & Tim unpacked and commissioned it in no time at all and gave us detailed instructions on how to use the settings. This is our second Hot Tub from Happy Hot Tubs as we recently moved home and the service was as good as ever. Big thanks to Chloe for handling the sale and keeping us informed on delivery etc. (which was a month earlier than anticipated), in these challenging times. Enjoyed our first dip last night!! Many thanks to Happy Hot Tubs Mark & Romy Jones”

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Posted 3 years ago

Happy Hot Tubs is rated 4.9 based on 142 reviews