Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.60

1.6 Rating 246 Reviews

13 %

of reviewers recommend Harbor Freight Tools

Company Reviews

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Metrics

1.6

Based on 246 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Harbor Freight Tools 1 star review on 28th December 2024

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Harbor Freight Tools 1 star review on 30th August 2024

Thomas Ray

Anonymous

Anonymous // 01/01/2019

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“My wife had got me a tool box when I was on tour in afghan as a surprise. When I got back times were hard. so I tried to return it. It was brand new in box still had the receipt and they would not refund me.”

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Posted 13 hours ago

“Not sure who your marketing rep is?? Have you watched your latest commercial?? The sky is bright blue not a cloud in the sky and sun is shining bright. Kicker the parking lot is wet and a very expensive old school Ford Bronco comes in with the rag top windows roll up. Who would drive a vehicle that in the rain with the windows off”

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Posted 2 days ago

“They put a add on my YouTube video this is not ok”

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Posted 4 days ago

“Bought a $850.00 metal working lathe and $15.00 on some cutting bits, cutting bits were useless, gave me a hard time returning them for a $15.00 credit, not even a refund. Lathe stopped working after two uses. Junk tools and equipment.”

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Posted 1 week ago

“WARNING...thisn is a marketing SCAM the Atlas Blower lists for 74 BUT when u add in tBattery and charger it is 300.00 and its all hidden in the fie printg its a marketin g SCAM”

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Posted 1 week ago

“If I could chose zero stars I would! Bought a generator for $1,200. Told it had a 90 day return policy. When started it smoked and continued to start hard. Took back to the store and told them it was defective. I was offered another but refused to accept another due to the poor function of the product I was experiencing. They then told me (for the first time). That I had to pay a 20% restock fee. I explained that it was bought b ask because it was defective, not for restock. I appealed with harbor freight and was denied. They want the customer to pay for a defective product! Not them or the company that made it. I will not pay and will not do business with them again!!”

Helpful Report

Posted 1 week ago

“I bought a product paid for it, didn’t need it, brought it unopened.And in order to get my refund I had to give my phone number, I didn’t give my phone number when I bought it. And not everyone has a phone, this was your Stillwater,mn store. I’ve never need harbor freight before and I don’t need them no more, most of your products are not that good any how. Most of your products are china junk”

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Posted 2 weeks ago

“At the Gainesville, Georgia location, the cashier asked for my phone number and accused me of being rude when I refused to give it. I was having a hard time hearing anything she said, so I asked her to to speak louder which only infuriated her more. I bought two 10" wheels and she didn't bag them. When I asked for a bag, she said they wouldn't fit. Really? I know that a 10" round wheel will fit in a standard sized plastic bag, but it wasn't worth the hassle to argue with her. After that experience, I appreciate self checkouts and ordering from Amazon to avoid these rude employees. I could have avoided the entire ordeal buy paying a few dollars more on Amazon.”

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Posted 2 weeks ago

“I asked for help with circle saw blades. The guy said it will be a few minutes. I waited in the blade isle for 20+ minutes and no one came. I asked again and he said he would find someone but after 15 minutes I left and went somewhere else. I beleive the person I asked was a manager and at the cash register. A GOOD MANAGER WOULD MAKE SURE SOMEONE CAME OVER AND NOT FORGET.”

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Posted 2 weeks ago

“I will never shop at the Harbor Freight in Greenville ever again I gave them a second chance but these guys are as rudest can be if you're asking them a question they're walking while you're talking to them and they give you one word answers this is the third time this has happened to me in this store different employees so I guess the quality of employees they hire is not concerning”

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Posted 2 weeks ago

“Bought a jump starter for my husband for Christmas, charged up and trtied to start my scooter, didn't take on the first try so tried again...nothing. So he wants a more powerful one, trade for a bigger one and it doesn't budge..nothing. Go to return, next day they hit me with a $18.00 restocking fee. NEVER WILL I SHOP THERE AGAIN !! And I had planned on spending some money on getting solar/security lights. NOT HERE...BYE- BYE”

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Posted 2 weeks ago

“SCAM alert!!! that 70.00 leaf blower will actua.ly cost you 230.00..in the fine print very very fine print it says battery sold seperately which is WAY more than the blower itself..then the battery arrives and guess what NO CHAERGER u guessed it sold sepeartely its one big SCAM the 70.00 blower cost 230.00 DECEPTIVE ADVERTISEM ENT DONT BUY FROM THIS COMPANY EVER”

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Posted 2 weeks ago

“I started in Automotive Collision in 1970 I like to know what happened to automotive part / tool suppliers it disgusting the lack of knowledge and respect that parts and tool suppliers have for the Technicians and people in general trying to get their cars fixed so they can take care of their bills and their families or themselves it sickens me why they operate like they do how people and technicians are sucked in the madness of the mighty dollar bill that allowed the GREED AND LACK OF RESPECT TO TAKE OVER THE AUTOMOTIVE INDUSTRY . If they would only eliminate the greed and the disrespect that seems to have taken over maybe the automotive industry it may get back to normal but I don't think so . The lack of knowledge that customer service has especially in Harbor Freight it just blows my mind how they survive in business.”

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Posted 2 weeks ago

“Call Harbor Freight in Oshkosh from my home which is over an hour away and asked if they had a parts washer 3.5 gallon the guy said yes we do I said I would like to have you save it and I'll come there now to pick it up I drove all the way there to find out it was a lie they didn't have it they didn't even have the bigger one all they had was the floor model which I refuse to even sell so here I am without a gift for my son and over 2 hours away I'm driving. I would definitely not trust the Oshkosh Harbor Freight. The manager even after showing her on my phone that I called their number said nothing they can do they're all stressed they're only about three people in the store so yes I can see just how stressed they were. Nothing but Liars. Will never go back there again”

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Posted 3 weeks ago

“I WILL NEVER ORDER FROM HARBOR FREIGHT AGAIN. THEIR 6-9DAY DELIVERY HAVE BEEN BLOWN OUT THE WINDOW. THEY REFUSE TO GIVE ME A REFUND DUE TO THE PARCEL OS STUCK ON A TRUCK IN CHICAGO. IT HAS NEVER MADE IT TO UPS FOR SHIPMENT. SO, NOW I HAVE TWO YOUNG MEN WITHOUT CHRISTMAS GIFTS! THANKS HARBOR FREIGHT!!”

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Posted 3 weeks ago

“Purchased a Pump And It Did Not Work When I Got Home Purchased A Service Plan With The Item And They Told Me That i would have to Go Online And FILE a Complaint to get a refund or exchange and I didnt even have the pump a hour so i did that and the people are now saying i have To Wait 8 weeks for my refund request”

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Posted 3 weeks ago

“There's a guy that works there named Jack that went above and beyond to help me find stuff. People like this is what makes a company great. Nowadays it's hard to find someone that actually cares and wants to help. I hope Harbor Freight realizes what they have and take good care of this man.”

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Posted 3 weeks ago

“Tool went missing. Manager and cashier accused me of misplacing it. Than also stated it's not our fault you lost it. Wouldn't do nothing about it. Except find it funny and place blame on me.”

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Posted 1 month ago

“They don’t stand behind what they see. Bought something brought it back the next day with receipts and they told me I had to jump through a bunch of hoops to get a refund”

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Posted 1 month ago

“I mistakingly purchased a inverter generator that I thought had 240v output. After carefully unboxing it, I found it only had 120v output w/o any option for combined 240v. ☹️ When I returned it the next day, the manager said there is a 20% restocking fee. WHAT?!?! This is posted nowhere that I have found! The back of the receipt shows "some" items may be subject to a restocking fee. How vague is that?!? The useless manager Michelle refused to negotiate anything less and said if it was an exchange, then she would wave the fee. Since they didn't have one that fit my requirements, I was now screwed. Thanks Michelle, you suck as a manager. Next stop... American Express to dispute the charges.”

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Posted 1 month ago

Harbor Freight Tools is rated 1.6 based on 246 reviews