Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.66

1.7 Rating 280 Reviews

15 %

of reviewers recommend Harbor Freight Tools

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Metrics

1.7

Based on 280 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your return policy sucks!”

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Posted 2 days ago

“Won't stop sending emails. I tried to unsubscribe but it puts me to another application to receive even MORE "promotions". I emailed them and told them to stop the emails and they escalated them! Email harassment and stalking.”

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Posted 1 week ago

“Yesterday I was in my garage cleaning up. As I looked through shelves I saw a non functional nailer, several volt meters, solar motion light, flat tire, drill, etc. They broke after brief use. I called their customer service and asked if I could bring them back and exchange for a gift card to spend at their store. Response was a resounding NO. Their items are made very cheaply and if I buy, I use coupons.”

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Posted 2 weeks ago

“I have been a harbor Freight shopper for years. It is where we buy our tools. I also love the lights they sale for outside, like the dragonfly solar lights and are at a good price.”

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Posted 3 weeks ago

“We’ve been using Harbor Freight tools and equipment at the shop for quite some time. Their air impacts (4 currently in service), the premium top tier jacks(7 currently in service,1 has failed) and hand held cordless tools(12 currently in service) have impressed me with their power, durability, reliability and price. The impact tools and cordless tools have a 90 day warranty and you can purchase additional warranty at time of purchase. No issue here, it’s all up front, plain as day. Meanwhile the Dayton premium quality jack has a 3 year warranty. It’s in the owners manual and printed information. I’d swear I’ve turned one in once during the warranty period and had it replaced with on issue. UNTIL THIS MORNING. I took one that no longer works for replacement. Oh no, direct replacement at the store is only covered for 90 days, after that it’s a manufacturer warranty and you must deal directly with their office in CA. I can imagine how that’s going to work out.”

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Posted 3 weeks ago

“The best tools I own. Never had a problem with them. I will always be a customer!!”

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Posted 3 weeks ago

“Never had problem with this company products for the pass 10 +yrs”

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Posted 3 weeks ago

“I have been buying tools from Harbor Freight for years now. I don't have any complaints with the tools or customer service. I would recommend them to anyone.”

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Posted 4 weeks ago

“Harbor Freight Tools have come a long way. I have been impressed with the quality as of late. For instance I just purchased the Grant's 5pc Power Drill Brush Detailng Kit for only $7.99. I already own multiple 3 pc Drill Brush Power Scrubber sets that go for $18.95. & a comperable Drill Brush 5pc set is $27.99. Bottom line... I can't tell the difference in the quality of the Grants and the Power Brush sets.”

Harbor Freight Tools 5 star review on 13th March 2025

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Posted 1 month ago

“I purchase ALL my tools from Harbor Freight and their products are of excellent quality and very affordable since there incentives, (points, rewards, sales) eases "pressure in the pocket". I introduced Harbor Freight to my friends and family thus a happy, satisfied consumers. Thank you for your time reviewing this opinion.”

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Posted 1 month ago

“Returned an air compressor thinking it did not work. The staff at the Kalamazoo location was very helpful and exchange was made. My apologies. All I needed to do was heat my garage! Thank you for understanding.”

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Posted 1 month ago

“I had to take back an item that did not work and because I did not wanna upgrade they charge a 25% restocking fee After I purchased this item less than 24 hours prior .. I will never ever walk foot on their property again”

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Posted 1 month ago

“Very bad costumer services on product y try return I use 10 min it’s broke and the personal tell me call 1800 number”

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Posted 1 month ago

“Very bad costumer services on product y try return I use 10 min it’s broke and the personal tell me call 1800 number”

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Posted 1 month ago

“they suck and can't stop getting ads of them”

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Posted 1 month ago

“Love harbor freight shop there all the time great reliable tools for awesome prices”

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Posted 1 month ago

“The location in Rockford, Illinois on E. 8th St. specifically manager JR have poor customer service skills. Very unprofessional and unethical. Will definitely not be going back to the store and do not recommend.”

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Posted 1 month ago

“The Russellville location in Arkansas has very poor customer service. Definitely do not recommend Harbor freight due to poor customer service.”

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Posted 2 months ago

“Bought a predator 5000 inverter generator for 1100 dollars n hf doesn't carry the replacement battery and worse, doesn't even know where I can get one. Can't find a battery in the dimensions required to fit inside the generator anywhere.of”

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Posted 2 months ago

“Understaffed and the staff could care less about the customers. Couldn't find anybody to help me, so I just left after wasting 30 minutes of my time”

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Posted 2 months ago

Harbor Freight Tools is rated 1.7 based on 280 reviews