Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.68

1.7 Rating 284 Reviews

15 %

of reviewers recommend Harbor Freight Tools

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Metrics

1.7

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Harbor Freight Tools 5 star review on 13th March 2025

Luftwolf

Harbor Freight Tools 1 star review on 28th December 2024

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I happened to buy some welding supplies in the Poughkeepsie, NY today. I was greeted by the store manager who went out of his way to guide me to my products. The store (#340) was very clean and isles were neatly defined. I also used the bathroom and it was clean also. This store is well managed. Carl J. Verderber, Rhinebeck, NY PS- Of course the products were quality and affordable.”

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Posted 10 months ago

“This review addresses the Norwich,Ct Harbor Frieght manager Gloria. I was trying to buy a 3 ton floor jack and nothing agreed with anything. Availability,in store price,coupons,emails,nothing. After a lengthy with Gloria, my problems and concer n were gone. Great people person with great communication and knowledge. After trying three other HF stores, I finally found a caring,knowledgeable person. Thank you again for all you help Gloria.”

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Posted 10 months ago

“Denise was so helpful helping us find the perfect mattress! She was so kind! We will definitely be back!”

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Posted 10 months ago

“I purchased a double barrel Rock tumbler. I called the 800 number for technical assistance at 8:30pm. I am now a customer for LIFE. Not only did I get an individual based in the US-Landon was incredible. He understands customer service. He did everything, including researching, to help find an answer for me. Thank you Harbour Freight for VALUING your clients and providing us with live, US based customer service. It really is appreciated.”

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Posted 1 year ago

“I asked a store associate to help locate an item to be purchased. He was extremely rude and arrogant! I will not shop in this store again. Previously I'd always been satisfied with Store personnel and products .”

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Posted 1 year ago

“I am an Insider Member @ Harbor Freight. YES... It is worth the small fee! If you are not member, you need to read the fine print first before you go! (No reason for a bad review because you can't read the coupon properly.) I love the Harbor Freight in Portsmouth, NH. The staff there are very nice and so helpful on all my numerous trips there! I purchased two more US General Chests for gifts for students at Pathfinder Reg. Voc. H.S. today and I really wanted a "blue chest." Already bought a green one so I figured I would take a Red one...all of a sudden I hear them from out back saying "We found a blue one, it's the only one left!" I bought them both and was thrilled. Hoping to get the bottoms to these chests for the students, but I'm a sale shopper! So as soon as I see a good one, I'll be on it! Thanks to everyone at this store today for going above and beyond, especially getting them in my Subaru....barely! You hire the nicest people ever!”

Harbor Freight Tools 5 star review on 28th March 2024

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Posted 1 year ago

“A few years ago, I bought a Hercules HE74 12" sliding compound miter saw, and I am very pleased with it. It replaced a similar but 10" Makita, so it was a hard act to follow. However, it has proved more capable in every feature, and the laser line enables easier accurate cuts. I use it more than any of my other power tools. For the serious DIYer, it is an impressive tool, and very good value.”

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Posted 1 year ago

“Good store. Love Milwaukee Brand”

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Posted 1 year ago

“I purchased a Steam Spray Clean machine from the Sandy store. I could not remember if I had purchased a warranty. I called & talked to Devon (sandy) who could not have been more polite and patient with me. First of all I was shocked to see that you give customers up to 90 days for a refund or an exchange! But I had bought a warranty so either way I was covered. I drove to the store, walked in no questions asked, I was in shock at the seamlessly, painless process! I sat pondering this in the parking lot for 2 minutes. I spent more time pondering it then I did actually completing the process. In fact, I have been at the McDonald’s drive-through for more time then what this took. Between the customer service Devon provided and really everyone of the Sandy Store & the 90 day refund/exchanges combined with the replacement warranty program, you have earned a customer for life!! I will also recommend Harbor freight to everyone I know!”

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Posted 1 year ago

“Howdy. Looking for birthday present for automotive gifts. Juan, store mgr went out of his way to help us. We did find good gifts with his help. Goog man and Mgr. I always shop at HF in Los Lunas NM 87031. Thank you, Doug”

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Posted 2 years ago

“Luke at harbor freight on Hillsborough av tampa fl was extremely helpful Thought tool didn't work but it was operator error (me) he kindly took time to show how to use it Thank you Luke. You are great👍✔✔✔”

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Posted 2 years ago

“On Friday, July 9, 2022, I purchased the predator 9500 watt inverter generator to use as a home back up power source. On Saturday evening, while wiring a plug and service panel lockout on my house, the power went out. I hadn’t even got the generator unpacked. I unpacked the Predator, got it running, which was very easy to do, and made an emergency connection to my service panel. (Don’t do this if you are not experienced in electrical!). I made sure the service was disconnected from the utility company. I was able to run my central AC, fridge, two freezers, and satellite tv for five hours while we waited for power to be restored. No problem at all! This generator works great as an emergency backup, but is not designed to run everything in a house at once. Only use it to power necessary items. And get the big Predator with an inverter. Delicate electronics are more likely to be damaged if you use a generator without an inverter. Great price for this size inverter generator and purchased just in time! Worked great. It’s new, so I can’t comment on durability. Time will tell. I went back out after two weeks, hit “start” and it was running immediately! Looks like I made a good purchase. Went back and got another one for my sister’s house. Total cost for generator and electrical connections to house ran me about 20 percent of the price I was quoted for a stand by generator. I can crank up a generator and flip two switches when I need it for that kind of savings.”

Harbor Freight Tools 5 star review on 2nd August 2022

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Posted 2 years ago

“The Associates at Harbor Freight in Montclair, California have always treated me like a value customer and I appreciate it very much. Thank you Associates”

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Posted 3 years ago

“They are always helpful. If they can't help they will get someone to help me if they can't in the moment the next day”

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Posted 6 years ago

“Purchased a rotary tool for about a third of big box stores and it's a higher voltage with more options and accessories.”

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Posted 7 years ago

“Great selection.”

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Posted 7 years ago

Harbor Freight Tools is rated 1.7 based on 284 reviews