Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.60

1.6 Rating 246 Reviews

13 %

of reviewers recommend Harbor Freight Tools

Company Reviews

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Metrics

1.6

Based on 246 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Harbor Freight Tools 1 star review on 28th December 2024

"BUYER BEWARE! Be careful buying tools from Harbor Freight. They have initiated a ridiculous return policy for defective tool. I bought a Pop Rivet Gun Air Model. It tells you to fill with Hydraulic Fluid. It took 2 people and a vise to open the casing and 30 minutes. Filled it up and closed it. After hooking up the air, it shot the fluid all over my shirt, pants, & part I was working on along with the floor. Not Good. Then I figured out they shorted me the smaller 1\/8\" tip. So when I went to return it, I was told I could only exchange it for another one. so to check it out, the 27 year old manager tried to open the lower filler cap and could not get the cap off another brand new one. I explained that I had been shorted the smaller 1\/8\" tip. We verified that. I asked what was he going to do about the spraying fluid since the gun was identical. I told him I would need to drive 20 minutes back and if it didn't work, then 20 minutes back again each way. By again, even the bottom could not be opened, especially for me at 65 years old. He just shrugged his shoulders. I said I just wanted my money back sine he couldn't supply me a working one. He told me there is now still a 20% restocking fee, even though it can't be restocked. That's $14 of my hard earned money. He would not overwrite that. So I spent over an hour calling corporate only to have them tell me they were going to continue this foolish practice of stealing my money. Then after refusing and asking for a full refund they said they could only give me a gift card for the 20% to go buy more garbage in the store and maybe have another restock fee. I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. What I want them to answer is \"ARE THEY REALLY GOING TO RESTOCK THIS ITEM EVEN THOUGH IT DON'T WORK? And then sell more of them to some other sucker. I will be returning to the store 1 more time to cancel my membership and get a refund on that. And hopefully not have a 20% restock on that return? I've have been shopping there since they first opened their first stores in California many many years ago. PLEASE THINK TWICE BEFORE BUYING THINGS FROM HARBOR FREIGHT UNTIL THEY CHANGE THEIR WAYS! I am going to do a charge back for the $14 they stole from me. I will not use that stupid $14 gift card. I'll let Citibank deal with that. Money is tight and I have to work many hours to get that money just for them to steal it. THEY DON'T DESERVE MY BUSINESS OR YOURS.\r\nI have included the receipts for you to see."

Harbor Freight Tools 1 star review on 27th October 2024

Jeff Davis

Harbor Freight Tools 1 star review on 2nd September 2024

Anonymous

Harbor Freight Tools 1 star review on 30th August 2024

Thomas Ray

Anonymous

Anonymous // 01/01/2019

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“I opened up a vise box, which picture was the the grey vise. I said when the manager brought it up, that's not it. I had to open the box to measure bolt pattern dimensions. He said we don't do that here, Arrogant and disrespectful. I had to take it home and bring it back. The vises do not have sku # on some boxes and I bought the one under the sku #. The box has no specs for bolt hole pattern dimensions. I have no problems with the original manager. The store is Ca#600.This manager's name is Mathew.”

Harbor Freight Tools 1 star review on 4th August 2024

Helpful Report

Posted 5 months ago

“Spent 3 hrs driving from location to location, after being told the next store had the jack I was looking for on clearance. Next to last place had one for 197$ but it was missing all the hardware and handle. Associate called heath to confirm that they had 2 still in the box. But upon arrival they marked them up to 299$ horrible customer service, horrible way to do business. I will buy anywhere but here. No communication between locations. Drove from zanesville Ohio. To grove city to Reynoldsburg Ohio and finally to heath. Heath by far the worst place.”

Helpful Report

Posted 5 months ago

“I had the unfortunate experience of falling victim to a scam, I was convinced with their bonus promises by their brokers/fund managers. My account had reached up to 100,000+usd in May, however when I told them about my intent to withdraw my account suddenly it went down and bonuses vanished. For months I was not able to make a withdrawal but thankfully I came across Mrs. Charlotte Scott with their professional assistance, I was able to track down the scammers and ensure that my deposits and profits were restored. I can't express how grateful I am for their expertise and dedication in helping innocent people like me who have been swindled. If you find yourself in a similar situation, I highly recommend reaching out to these guys for their reliable assistance.You can contact her via email: charlotte...scotte....24....@.....gmail.....com WhatsApp: +1--(330)519--2440”

Helpful Report

Posted 5 months ago

“Purchased a Fortress air compressor. 6 months later one of the motor brushes wire shorted out. The parts list doesn't show a replacement part for this. Customer Service tried to find even reached out to there supplier/manufacturer. After being told it would take 8-10 weeks to get a reply if this part was available and to get a cost, I received an email telling me the brushes are not available. Well if not available how do they build these electrical motor that have them? I researched other compressor brands from other retailers they can get them for there motors. I did find the brushes on my own and fixed the unit. But this process from beginning to end took over 3 months. Should of went with a different brand and retailer that stands and sells replacement parts for there merchandise. I guess you get what you pay for. I will not be a customer of Harbor Freight for the future. I will also let other in my circle to make sure replacement parts are available for what they buy at Harbor Freight.”

Helpful Report

Posted 5 months ago

“Harbour freight is a very bad company. I bought a tig welder and out of the box it did not work. Went to return and was charged $210 restocking fee. I don’t understand why I had to pay $210 restock for junk item that they sell. It’s not my fault.”

Helpful Report

Posted 5 months ago

“This used to be my go to store for all tool purchases. Unfortunately, quality control and customer service have gone to the way side. I purchased a mortar/paint mixer, which started smoking upon first use. I returned and exchanged for another unit. That one lasted about a month before the built-in GFIC kept tripping preventing use. I yet again exchanged for a new unit. This one lasted as long as the first did. I took back to store with all receipts to show the issues I had been having with item. This time I wanted to return for a refund as it clearly is a poorly manufactured tool. The manager wanted to charge me $20 to “restock” a defective item that I could clearly show issues with. He also expressed that their tools are made for home/personal use and not professional contractors like myself. He described them as “light use capable”. I also have a Chicago Electric miter saw with a safety recall, which they have no solution for correcting. $300 saw that is unsafe to use with no resolution.”

Helpful Report

Posted 5 months ago

“Purchased the Badlands 2500 lb winch for my ATV. Followed the instructions to a T but it erupted into an electrical fire when I made the final connection to the battery. The control box started humming them foof, smoke and flames erupted. Didn't have the switch even plugged in. Only by quickly disconnecting from the battery was I able to get it under control and not destroy my Honda Rancher. Obviously something shorted in the black box or was defective. Needless to say, I am not trying that again. Since some of the product was destroyed, I doubt HF will even give me my money back.”

Helpful Report

Posted 5 months ago

“The team at the Columbia Missouri store is amazing, very knowledgeable, helpful. They always Ensure customers are always taken care of to the best of their ability.”

Helpful Report

Posted 5 months ago

“Called your customer assistant phone support to ask questions why your company discontinued selling system security systems. I was told she didn't know why. I guess she did..,.but was told not to disclose the reason. Moving forward.....Guess I will not be shopping at Harbor Freight.”

Helpful Report

Posted 6 months ago

“Harbor Freight's Return Policy is NOT WHAT THEY SAY IT IS. This is what's advertised on line (Google): Does Harbor Freight have a good return policy? Merchandise may be returned within 90 days for a full refund or replacement, whichever you prefer. Shipping and handling charges are non-refundable. When returning an item to a store, you must provide a copy of your packing slip or order with the item listed. Not True. I made a purchase of Bondo $11.99 Not sure if it was what I needed and asked the cashier at the store it it was returnable...he said yes. As it turned out, I didn't use it and took it back to the store. The return was refused and I was shown that on the receipt it said the item was not returnable.......I couldn't read it cause I didn't have my reading glasses (do you always have yours?) I called Customer Service and got the same answer......I'm stuck with it. Needless to say, I won't be shopping at HF in the future nor will I recommend others shop there as I had before. HF, if your listening, mention you have caveats to your return policy”

Helpful Report

Posted 6 months ago

“Great tools but just had a bad experience with Jeff who said "don't grab" when I was reaching for a pen to sign for a return”

Helpful Report

Posted 6 months ago

“I purchased some equipment and returned it on line. I called Customer Service and the associate informed me it could take up to 4 to 6 weeks before I receive my funds. Wow!!”

Helpful Report

Posted 6 months ago

“Prices at Harbor Freight used to be very reasonable ! Not any more!! The majority of merchandise is substandard or lower level. Prices are no longer reasonable . Quality and price can be beat by purchasing from sellers on eBay or amazon.”

Helpful Report

Posted 6 months ago

“My husband and myself stopped in the Valdosta, GA store #00294 this evening to get a bench grinder and other items and the store associate Keleda greeted us with the most infectious smile and also brought us a buggy after seeing many other items that we wanted to purchase. She was very friendly, knew the store well and gave great direction on where items were located. I rarely give reviews, but the wonderful customer service was so refreshing and to see that beautiful smile while checking out, really brightened my mood. I could not pass on the opportunity to express how great this employee is at her job! Someone needs to show her some recognition and give that lady a raise! I myself would love to say she was one of my employees. Thanks again Keleda! It was a real pleasure meeting you.”

Helpful Report

Posted 6 months ago

“Purchased a few Drummond 1HP Shallow Well Pumps with pressure tank. Have purchased these before and they have performed okay. The last Pump was purchased late Fall 2023 and used for 2 months. Removed and stored for the winter. Installed again late spring 2024 worked for almost a month and quit. The Plastic impeller section inside the Stainless housing had shattered. Harbor Freight does not stock replacement parts nor will they TELL YOU who makes their pumps for them so you can personally research a replacement impeller. Their attitude makes this a $169 throwaway item should anything malfunction. Drummond Pumps imported by Harbor Freight are not serviceable !!!!!. I now currently own 2 of these pumps with good motors and pressure tanks and fittings ( available locally for parts with but with Bad Impellers) soon to be placed on the Spokane WA Craiglist. Perhaps someone can use a motor or tank. I have learned my lesson, I will no longer buy any imported item from Harbor freight that has no parts support. I advise you to buy a pump elsewhere or you'll be wasting your money.”

Helpful Report

Posted 6 months ago

“They talk me in to joining the club before I joined the club. I was getting emails every other day since I joined the club. I have not received one email.”

Helpful Report

Posted 6 months ago

“I bought one of the 6 gallon pancake compressor and the air hose from the pump to the tank blew of It has now been almost 45 days and they have no answer to get the replacement part that. I used to be a big fan of Harbor freight and have never had this problem before, but it's like they don't even have an idea when they're going to get this hose. And so be careful when you buy anything from Harbor freight That might have working parts that could go bad.I would not recommend it.I would recommend spending the extra money to a company.That would at least take care of the problem instead of just blowing you off.Thank you!”

Helpful Report

Posted 6 months ago

“The store “manager” refused to help me locate an item after I told him I looked in the isle given on website. Told me to ask the cashier who was the only person working the registers with a long line of people. When I asked him, he said he couldn’t leave his post which I completely understand and wasn’t sure why I was sent to him. Finally the SECURITY GUARD helped me find the item I needed. When I went to pay, the line was held up by everyone going to the single cashier to help find items. I was trying to support a smaller store instead of a big box store but this store is poorly run by this “manager”. Will not be returning.”

Helpful Report

Posted 6 months ago

“After always paying my Harbor Freight card balance and having a $2000 credit line, my account was closed due to other credit card issues. I will never shop here again.”

Helpful Report

Posted 6 months ago

“Harbor freights falls and drills everything they sell in their stores a bunch of junk high praise junk I bought a electric chainsaw was never worth a darn since the day I bought it and made me pay a warranty for for one year to get a new chainsaw cuz the chain won't stay on the old one but they're a terrible place to buy anything for tools or power equipment don't waste your time there unless you want to be ripped off”

Helpful Report

Posted 6 months ago

Harbor Freight Tools is rated 1.6 based on 246 reviews