Harbor Freight Tools Reviews

“ I told them if you go to Costco, Walmart, Amazon, etc, they have no questions asked returns, especially when the item is defective and have no alternative. ”

“ I take it back to HF and the will not take returns on pumps that they sell and I think they manufacture. ”

“ If you need to return something they make it difficult and time consuming. I bought a hand spray pump for a birthday gift. Without asking any questions they referred me to a website for returns telling for the safety of their store they needed my email address to process an RMA. Save time and aggravation and buy somewhere else. I would give this customer service a negative 5 if I could ”

“ Bought battery charger and it did not even come on, when I returned it clerk asked if it was used ind I said I tryed but it wouldn’t come on. I was charged $8 for returning it, I could see if someone brings back something that works and then returns it maybe they used it first, but when something is defective I don’t thing there should be restocking fee it isn’t going to be restocked it’s going to be returned to manufacturer and I bet if they charged you a restocking fee you wouldn’t be buying from them ”

“ I found out that there is a hefty restocking fee on any returns. I've never returned anything, but I won't shop there now, in case I DO need to return, I would want all of my money back. Get rid of the restock fee, and I'll return. ”