Harbor Freight Tools Reviews

Name: Harbor Freight Tools
Rating: 1.68

1.7 Rating 281 Reviews

15 %

of reviewers recommend Harbor Freight Tools

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Metrics

1.7

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your return policy sucks!”

Helpful Report

Posted 4 days ago

“Won't stop sending emails. I tried to unsubscribe but it puts me to another application to receive even MORE "promotions". I emailed them and told them to stop the emails and they escalated them! Email harassment and stalking.”

Helpful Report

Posted 1 week ago

“Yesterday I was in my garage cleaning up. As I looked through shelves I saw a non functional nailer, several volt meters, solar motion light, flat tire, drill, etc. They broke after brief use. I called their customer service and asked if I could bring them back and exchange for a gift card to spend at their store. Response was a resounding NO. Their items are made very cheaply and if I buy, I use coupons.”

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Posted 3 weeks ago

“I had to take back an item that did not work and because I did not wanna upgrade they charge a 25% restocking fee After I purchased this item less than 24 hours prior .. I will never ever walk foot on their property again”

Helpful Report

Posted 1 month ago

“Very bad costumer services on product y try return I use 10 min it’s broke and the personal tell me call 1800 number”

Helpful Report

Posted 1 month ago

“Very bad costumer services on product y try return I use 10 min it’s broke and the personal tell me call 1800 number”

Helpful Report

Posted 1 month ago

“they suck and can't stop getting ads of them”

Helpful Report

Posted 1 month ago

“The location in Rockford, Illinois on E. 8th St. specifically manager JR have poor customer service skills. Very unprofessional and unethical. Will definitely not be going back to the store and do not recommend.”

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Posted 2 months ago

“The Russellville location in Arkansas has very poor customer service. Definitely do not recommend Harbor freight due to poor customer service.”

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Posted 2 months ago

“Bought a predator 5000 inverter generator for 1100 dollars n hf doesn't carry the replacement battery and worse, doesn't even know where I can get one. Can't find a battery in the dimensions required to fit inside the generator anywhere.of”

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Posted 2 months ago

“Understaffed and the staff could care less about the customers. Couldn't find anybody to help me, so I just left after wasting 30 minutes of my time”

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Posted 2 months ago

“Customers who came in the the store were rude and disrespectful, and would steal things and also displays. Total dirtbags!”

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Posted 2 months ago

“Harbor freight sends me text messages and emails about damn near every day but whenever you go to their store, you can never tell what’s on sale. Everybody has a different coupon and you can never find the coupon for the item you need to buy. I think they should just either have a good price or not. I’m done with Harbor freight”

Helpful Report

Posted 2 months ago

“The HFT 55 gallon trash bags are more like 35 gallon bags. Not even close. Waste of money. Back to Home Depot.”

Helpful Report

Posted 2 months ago

“I had a Portland blower/vacuum/ mulcher that I had used for about 4 years when the low speed on the switch went out and the vacuum bag got a hole because the material deteriorated so I went to the Queen Creek, Az store and bought another one, mod# 62337, it has been redesigned and while it is still a decent blower it is a terrible Vacuum/Mulcher ( blows air out of the vacuum nozzle), and barely picks up leaves! I feel it was a waste of money!”

Helpful Report

Posted 2 months ago

“For several years I have purchased products from Harbor Freight. I'm even an "Inside Track" member. Some products are good, some not so good; However, this is not what this review is about. I'm done with them for 1 simple reason. When Florida and North Carolina residents were and still are hurting from hurricane Helene, we heard nothing from Harbor Freight. Which is fine, they have a right not to support recovery efforts. However, as soon as the wild fires threatened Los Angeles, Harbor Freight sent out an email saying they were donating "Millions" of dollars to help the people of California. They also have the right to do this. But I, and you have the right NOT to support a business that is so obviously bias in their views.”

Helpful Report

Posted 2 months ago

“Went to buy a portable generator today at the Statesboro,Ga store.All sold out, but floor models on display.I was told they don’t sell floor models.So Harbor Freight would rather a family,children,old folks go without heat and lights during the snow event/inclement weather this week rather than disturb their floor models…I’m Not Impressed and hope you guys aren’t when you read this !”

Helpful Report

Posted 2 months ago

“My wife had got me a tool box when I was on tour in afghan as a surprise. When I got back times were hard. so I tried to return it. It was brand new in box still had the receipt and they would not refund me.”

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Posted 3 months ago

“They put a add on my YouTube video this is not ok”

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Posted 3 months ago

“Bought a $850.00 metal working lathe and $15.00 on some cutting bits, cutting bits were useless, gave me a hard time returning them for a $15.00 credit, not even a refund. Lathe stopped working after two uses. Junk tools and equipment.”

Helpful Report

Posted 3 months ago

Harbor Freight Tools is rated 1.7 based on 281 reviews