Harlequins Online Store Reviews

Name: Harlequins Online Store
Address: Unit 32 Wornal Park WorminghallBuckinghamshire, Buckinghamshire
Rating: 4.42

4.4 Rating 318 Reviews

86 %

of reviewers recommend Harlequins Online Store

Company Reviews

Questions

Metrics

4.4

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier

Visit Website

Phone:

0845 862 9858

Email:

customerservices@shop.quins.co.uk

Location:

Unit 32 Wornal Park WorminghallBuckinghamshire
Buckinghamshire
HP18 9PH

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Anonymous

Anonymous // 01/01/2019

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“My gifts arrived I good time like always when I by stuff from the website.”

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Posted 9 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards,

Posted 8 years ago

“Beanie hat and lanyard bought as a Christmas gift. Delivery time good.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards,

Posted 8 years ago

“Please with the product although it arrived 2 days after the review email”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards,

Posted 8 years ago

“Quality of items is always good, friendly people at the end of the phone too”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards,

Posted 8 years ago

“Postage & Packing costs high compared to other premiership clubs and took longer to arrive”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we really appreciate you taking the time to review and will take on board your comments and will look into this. Apologies for the inconvenience. Kind Regards,

Posted 8 years ago

“Online store kept crashing once I logged on my details and applied a discount code. Repeated this multiple times on different days. In the end spoke to a sales adviser direct who was excellent.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we really appreciate you taking the time to review and will take on board your comments and will look into this. Apologies for the inconvenience. Kind Regards,

Posted 8 years ago

“Very happy with purchase, good quality scarf. Delivered promptly.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. Kind regards,

Posted 8 years ago

“Very good service!!”

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Posted 9 years ago

“While the website states 2-3 working days from order to delivery, I was informed when calling to see where my order was that the expected delivery was actually 3-5 working days. I spoke to 3 different customer service agents on 3 different days who each assured me that my order would be dispatched on that day. It is now 7 days since my order and I have yet to receive it. When checking the tracking website there is no information except the courier number - no expected delivery date. The hoodie which I ordered was to wear to a game which has now been and gone. I'm very disappointed with the service I have received.”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we really appreciate you taking the time to review and will take on board your comments and will look into this. Apologies for the inconvenience. Kind Regards,

Posted 8 years ago

“Terrible service ordered on 24.11.15 didn't receive until 4.12.15 and then 1 item was the wrong size. No reply to my email didn't make me happy either. Come on Quins I think fans who spend a lot of money on your kit deserve better service than this”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we really appreciate you taking the time to review and will take on board your comments and will look into this. Apologies for the inconvenience. Kind Regards,

Posted 8 years ago

“You use Yodel to deliver your stuff. So far I have not received my order because Yodel are so inflexible with their deliveries. We were out when they tried to deliver. They could have left it with a neighbour but, didn't. They have told me they will attempt to deliver on 3 consecutive days and then I will have to drive 30 miles to Northampton to pick it up myself. Can't believe I had to pay for delivery when I will most likely have to pick it up myself ????????????”

Helpful Report

Posted 9 years ago

Thank you for your feedback, we really appreciate you taking the time to review and will take on board your comments and will look into this. Apologies for the inconvenience. Kind Regards,

Posted 8 years ago

“Have not received the order yet.”

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Posted 9 years ago

“Quality service, gained a new fan from New Zealand as my cousin in England is a huge fan of Quins and the ease of order and speed was delivery was just as good as the teams form on the field this season, unlucky with the 1 point loss in Exeter but not a bad result”

Helpful Report

Posted 9 years ago