Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,132 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,132 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a terrible experience with Sarah the rep from Tauranga - firstly the installers laid my plank flooring incorrectly- the entrance and kitchen were laid long ways and the 2 bathrooms were laid sideways. The doors to both bathrooms wouldn’t shut. They had to come back and re lay the kitchen & entrance way correctly. They planed down the 2 doors damaging 1 of them. With the reinstall they put 2 small patches in the entrance way and 1 in the kitchen, so they had to come back for the 3rd time to fix this. Then there was the washing machine & dryer - they had to move these to lay the planking, shoddy job where the pipes go into the ground, they had to fix this also. The layer neglected to turn the water back on for the washing machine, he told Sarah that he didn’t turn it off, but there is no way that he could repair this area without moving the washing machine & dryer. Sarah sent a family member to sort this out, after again complaining about all the visits to my home. All throughout this entire process, Sarah requested the final payment which I would not pay until the job was done properly, I found Sarah to be rude and I would never use Harrison’s again !! All I wanted was a good job done - surely that is not too much to ask !!”

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Posted 4 years ago

“Fast reliable quality”

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Posted 4 years ago

“Over priced and the results is very bad”

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Posted 5 years ago

Hi, Thank you for your feedback. I have spoken to the Business Owners and understand that there have been a lot of factors involved with this job. They have been respecting your wishes to not contact you but are more than happy to discuss with you if you would like to contact them.

Posted 5 years ago

“Installation has problems - franchisee has not taken charge of the issue - asking us to contact the installer instead. We paid him, not the installer - he should manage the problem. Howick/Auckland area.”

Helpful Report

Posted 5 years ago

“The customer service when arranging a quote was exceptional. We were able to arrange a split install which suited us well and the carpet layer was fantastic. Unfortunately it was after our first install that the customer service was absolutely unacceptable. I have the email confirming the second install but they never booked it in so I wasted time away from work for nothing along with the moving of furniture which had to be done again. The manager never contacted me regarding this and has not been replying to any of my emails since.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I am sorry that things did not go well following the first stage of the install. I will contact the business owner involved. At this time of the year many of our business owners are on leave which may account for the lack of email replies. Kind regards, Customer Care

Posted 5 years ago

“Mixed experiences.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. If you would like to discuss anything further then please contact us at : customer.care@hah.co.nz Kind regards, Customer Care

Posted 5 years ago

“The reason for this is there is no after sales service, left hanging waiting for install date and then only advised it would take more than one day when Installers arrived. Had we not booked and stayed else where we’ll the install took place, we would have had no where to sleep during the overnight of install as beds had been taken apart on day one.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I apologise for you being caught off guard and needing to stay elsewhere. This must have been stressful. If you would like to discuss this any further then please contact us on: customer.care@hah.co.nz Kind regards, Customer Care

Posted 5 years ago

“Great service provided by Davin and Rachel (sales). Installers made a large number of dents in our freshly painted walls which was disappointing and took away from overall excitement of new carpet.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I was very sorry to hear about the dents on your walls and have forwarded your feedback to Davin and Rachel. If you would like to discuss this further then please contact us on: customer.care@hah.co.nz Kind regards, Customer Care

Posted 5 years ago

“Excellent communication from the installer but the original person who did the quote was not helpful and actually caused there to be several issues which could only have been resolved by paying more money. Overall the installer did a good job but I was left unhappy with the communication from the quoter and then the office lady was very rude when I tried to contact them and she was unavailable by phone or email for 24 hours.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I was sorry to hear that there were some communication issues. If you would like to discuss this further then please don't hesitate to contact Customer Care to discuss this further. Customer.care@hah.co.nz Kind regards, Customer Care

Posted 5 years ago

“we were very disappointed and would never recommend Harrisons. Although at the end of the day we are happy with our carpet.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. Was very sorry to hear that you were not happy with your service. If you would like to discuss this further then please contact: customer.care@hah.co.nz or call 0800 279 009. Kind regards, Customer care

Posted 5 years ago

“Good quality floor coverings and dealings with Jon Cole but very disappointing installation. Unfortunately the installers let the operation down.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. Was sorry to hear about the install. I will pass this on to Jon and follow up with him to ensure that it has been rectified. If you would like to discuss this further then please contact us at , customer.care@hah.co.nz or call us on 0800 279 009. Kind regards, Customer Care

Posted 5 years ago

“Dealing with the local franchisees Paul and Treena was great. Good communication, detailed itemized quote and tradesmen/installers rocked up on the arranged date. The quality of the installation was poor (two unsatisfactory joins in the hall and one in the lounge and carpet not turned down properly up to tiles in the kitchen). As a tradesmen myself I struggle to comprehend how they shook my hand smiled and drove away on completion when they would have been well aware of the defects and quality of their workmanship was poor.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. Was sorry to hear that you are not happy with your install. I will get the Business Owners to contact you today. Kind regards, Customer Care

Posted 5 years ago

“Sad to not get my flybuys 😭”

Helpful Report

Posted 5 years ago

Hi Jan, Thank you for your feedback. I will look into this immediately. Kind regards, Customer Care

Posted 5 years ago

“The vinyl layer left glue over the vinyl, and the carpet layers left nails sticking up out of the carpet, and they also cut through the internet modem cord. Wouldn't feel confident in using this company again.”

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Posted 6 years ago

Thank you for your feedback. If you would like to discuss this further please contact me at customer.care@hah.co.nz

Posted 6 years ago

“poor customer communication”

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Posted 6 years ago

“A lot of issues with installation. Carpet lifting, no underlay in some cupboards, doors left off and not marked so hard to re-install. House left in a mess, not vacuumed after installation. Some old carpet left on site as no room in van to take away. Carpet layer did not take any pride in his work what so ever. Wouldn't recommend. This was in Whanganui.”

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Posted 6 years ago

“disappointing”

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Posted 6 years ago

“very quick to take your money, very slow to get in touch .. nearly 2 months before job was put into motion, no info or care package left after carpet was laid , layers put old carpet n my pot plants and killed them, took some hanging art down and dumped in on table, completely tangled and ruined . job still not complete so will cancel the rest and request refund on unfinished job .”

Helpful Report

Posted 6 years ago

“The vinyl was poorly laid in kitchen area. It took over a week for the contractor to come back and still was unable to correct tear in corner. Hence we are left with a possible split in vinyl as its right beside kitchen basin which gets a lot of use!”

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Posted 6 years ago

“Good quality carpet but wouldn't recommend to use their carpet layer.”

Helpful Report

Posted 6 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,132 reviews