Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,110 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An excellent service from beginning to end and everywhere in between. If you order through Harrisons you won’t be disappointed.”

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Posted 10 months ago

“Very good service”

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Posted 10 months ago

“Great customer service and product, very happy.”

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Posted 10 months ago

“Awesome service, great price, prompt and great install.”

Harrisons Carpet & Flooring 5 star review on 31st December 2023

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Posted 10 months ago

“From measure and quote to finished laying could not fault.”

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Posted 10 months ago

“I received good service & advice before purchasing & installation of the carpet. Installation was quick once the carpet arrived & the guys installing were friendly & great to deal with. They did a great job & i am very happy with the finish. Would recommend to others & use them again myself.”

Helpful Report

Posted 10 months ago

“Very happy with the outcome of the new carpet in our house. Franchisee was fast and efficient and followed up after installation. The install guy worked like a machine and did a fantastic job in two days (about 100m2 of carpet). From confirmation of order to carpet install was about six weeks which was fine as the carpet had to be made for the job and it gave us plenty of time to finish a few odd jobs around the house in readiness. Install was on time, as in when they said it would be!”

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Posted 10 months ago

“Excellent service, particularly from Caitlyn, Tauranga.”

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Posted 10 months ago

“After scouting every possibility in all of Taupo, Andrew pulled up with the perfect selection of both laminate and carpet. I couldn't be happier as the customer service before, during and after installation has been exceptional and as promised the installation was done in record time!”

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Posted 10 months ago

“The carpet layers were very helpful and considerate and made the job easier.”

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Posted 10 months ago

“Highly recommended 👌”

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Posted 10 months ago

“Fantastic to deal with.”

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Posted 10 months ago

“Very happy with the service from Harrisons Timaru. Very responsive to contact and explained everything as it would happen. Lovely guys who did the installation and I couldn't fault anything in the whole process from quote to install. Would definitely recommend the Harrisons team.”

Helpful Report

Posted 10 months ago

“Awesome to deal with, great advice. Will See what the carpet is like in 12mths time if we did the right thing or not.”

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Posted 10 months ago

“Pleasant and helpful service.”

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Posted 10 months ago

“The Leys are wonderful to deal with xx”

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Posted 10 months ago

“Service, keep up the good service and communication and customers will continue to come back”

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Posted 11 months ago

“From the time of request for quotation, up to the final laying, Harrisons Johnsonville handled the entire Project very professionally, with no postponement of the promised dates. Professionalism included a fine description of the material, date fixing and task handling. Moreover, the client's confidence was won over friendliness.”

Helpful Report

Posted 11 months ago

“Great product, never heard back from the salesman after we said we wanted to go ahead with the order. Brought elsewhere after waiting 4 x weeks.”

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Posted 11 months ago

Hi, Thank you for your feedback. I am so sorry that you had a break down in communication with your local businesss owner. That is very disappointing. I will address this with the business owner involved to determine what went wrong. Kind regards, Customer Care

Posted 11 months ago

“It was great communication and good resposne at the begining when we trying to get the quote. Once we agreed the 50% deposit, that where things turns sour. Harrisons doesnt want to confirm or anything. No communication, no repsonse to email for 2 days. But the installation(incomplete,maybe) was done as per agreement. There were only 2 screws put on the holder where it requires 4/5. Ref Photo attached. The package came with lots of screws and tracks, but only half been done. The technician took rest of them with him to may be throw it away. That should atleast been given to me, so I might have done the DIY. We got the invoice on the sameday to pay for the rest of the 50%, which is OK. Because, that is part of the agreement. Still I havent recived Flybuys yet. Hopefully get it soon. Overall, I have the working curtains and blinds, installed. But I do not have the confidence that it has been done properly. I would never do it with this people again.”

Helpful Report

Posted 11 months ago

Hi Saravanan, Thank you for your feedback. I was very sorry to hear that you were unhappy with the communication and installation. I will follow up with the business owner to contact you about checking the installation of the blinds. The Fly Buys can take a little while to come through but I will follow up on these also. Kind regards, Customer Care

Posted 11 months ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,110 reviews