Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,135 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my quote, reps were rude because I wasn't available for the length of time they wanted to do their hard sell on me. Didn't want to remove their shoes in my house ( I have new wooden floors & she was in heels) Let them wear them upstairs but then he went & trod all over a white rug, really?? You're a carpet company you should know better”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. The sales process is determined by how long it takes to measure the required rooms and for the customer to choose the product that they want. It is not possible to give an accurate quote if you have not chosen a product. As you were only available for 10 minutes this did not give enough time for you to choose your product and the quote to be completed. Kind regards, Customer Care

Posted 5 years ago

“Would not use Harrisons ever again. Got charged $998.00 to supply and lay 2m of lino, with carpet was $4800.00 overall. Have got a slightly larger area completed today for $1400.00 less than Harrisons. I would recommend checking pricing with anyone else before getting involved with Harrisons.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. This has been passed onto the business owner. When comparing quotes, always be aware that there can be differences in quality that may not be obvious to the eye. Kind regards, Customer Care

Posted 5 years ago

“Had the guy come for a quote he only gave us one example seems like he was in a hurry was moaning the last job made him get all the carpet out of his van. Wasn't enough to choose from. I left samples to pick up in letter box txted him never heard back from him. He lost a sale. Not happy. Looking at other carpet places now.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. I have passed this on to the Business Owner. It is disappointing to hear that you did not have a good experience. Kind regards, Customer Care

Posted 5 years ago

“Harrisons missed out on a $17k flooring contract because A- they did not respond to the on line quote form that they ask people to fill in - they didn't get back to me B. I rung the store because of A and left a message . No one called back- response It's their loss !”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. We have checked your email against our system, but unfortunately never received your lead. With regards to your phone call we are a fully mobile service with no stores. We wish you all the best. Regards, Customer Care

Posted 5 years ago

“After thinking that I had good service and we got another quote from them, it turns out they were dearer for repeat business and also they chased us up almost two years later for a balance which we had assumed we'd paid. I'm not sure what company operates on not knowing their debtors owe or lack there of. Not impressed and couldn't recommend the Howick branch. The worst part about this was that when they found out payment was required, they never once made a call to speak to directly about it or apologised about their lack of back end account handlings. Only a email asking for the money...”

Helpful Report

Posted 5 years ago

Hi, Thank you for your feedback. If you would like to discuss this further then please feel free to contact us at: customer.care@hah.co.nz or call us on: 0800 279 009. Kind regards, Customer Care

Posted 5 years ago

“Our carpet looked nothing like the sample we chose within six months of install, even though it was sold as anti-fade. The handling of our concerns was dealt with unsatisfactorily. Would not recommend Harrisons for anything, and will definitely not be using them again.”

Helpful Report

Posted 6 years ago

Hi Ryan, Thank you for your feedback. Very sorry to hear that you are not happy with your carpet and the way that your concerns were dealt with. If you would like to discuss this further please contact us at Customer Care. customer.care@hah.co.nz or call us on 0800 279 009. Kind regards, Customer Care

Posted 6 years ago

“It's a shame there is not a no star option. Our carpet looked nothing like the sample we choose within six months of install. The handling of our concerns was dealt with unsatisfactorily. Would not recommend Harrison's, we will not be using again for anything.”

Helpful Report

Posted 6 years ago

“I posted my review last night. This is your response as cut and pasted from below: "Thank you for your feedback. I understand that this was a long and stressful process for you both. It is disappointing that the outcome has left you feeling so unhappy but I am glad that we came to a mutual resolve". This is a blatant lie. There has been no resolution. In fact, I've been told: "Yes, you're right, this issue is bigger than initially thought...all the best in reaching a resolution....."”

Helpful Report

Posted 6 years ago

Hi, Thank you for your time this morning. As discussed I look forward to working towards a resolution for you. I apologise for my misunderstanding regarding this matter. Kind regards, Customer Care

Posted 6 years ago

“Firstly, I’d like to say that the sub-contractor, Justin, did a first class job. The carpet is also wonderful and a good job was done. The vinyl underlay is quite another matter. I’ve been told that the dents and striatal creases caused by a botched “fix” will come right in “about a year”. After speaking to your Complaints team, it seems it’s not that bad- they’ll hopefully come right in a couple of months. Can you please tell me when the lines caused by the botched underlay MDF will stop appearing? There are new ones. Or why the underlayment gives underfoot when we walk on it? Can you tell me why the full cost of the job was debited from my Mastercard before anyone set foot in my home, so that I had no financial recourse. Can you tell me why I paid for furniture to be moved, and, when the installers knew I had a disability, I was told “the boy will help you put it back?” Why, when I asked if my local franchise holders if they knew of anyone who could plane the doors down to be rehung, was I asked for $30 per door in cash, which I paid. Your franchise holder was the person who turned up to do the job, a former bespoke builder. So why do the doors not close, stick and why did he apply so much force that one door jamb cracked? So many whys, not so much help. I was told my timber floors were to blame. The independent assessment I had today evidences that they are sound, but the underlayment far from that. Please don’t ask your franchise holder to resolve this Harrisons. Enough is enough. I have lost all faith. So, Fair Go? Disputes Tribunal? Why not.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I understand that this was a long and stressful process for you both. It is disappointing that the outcome has left you feeling so unhappy but I am glad that we came to a mutual resolve.

Posted 6 years ago

“Totally unsatisfied with Harrisons agents.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your feedback. I was sorry to hear that you were unsatisfied with your Harrisons experience. Please feel free to contact us if you would like to discuss this further. customer.care@hah.co.nz 0800 279 009 Kind regards, Customer Care

Posted 6 years ago

“Sold us polyester as fabulous, it turned to mush in a month. Wouldn’t trust this company at all.”

Helpful Report

Posted 6 years ago

Hi, Thank you for your feedback. This sounds very strange please contact us so that we can discuss this further. Customer.care@hah.co.nz Phone: 0800 279 009 Kind regards, Customer Care

Posted 6 years ago

“I wouldn’t use them again”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I am aware that your issues have been resolved and repaired. Difficult with cars scraping on garage floors. Kind regards, Customer Care

Posted 6 years ago

“$1,181 for 3m vinyl installation! It's a rip off.”

Helpful Report

Posted 6 years ago

Hi Casey, Thank you for your feedback, Without knowing the product that you chose, and the amount of floor preparation that you needed, it is difficult to comment on this. Please feel free to contact customer care and we can get the Business Owner to discuss this with you further. customer.care@hah.co.nz Phone: 0800 279 009 Kind regards, Customer Care

Posted 6 years ago

“Do not bring your business here if service matters to you.I chose Harrisons to carpet my 5 bedroom 2 living room home as the family promise appealed to me. I was happy with the initial consultation and product. The product options vary little between companies so it service that it is the differentiator. My experience with the Johnsonville Branch is the worst service I have ever experienced. Under no circumstances would I recommend this franchise. I have told people of my experience and some of these people were in the market for flooring and are now taking their business to competitors. I have been made to feel like being a customer is not valued, treated like I had no reason to complain with each of the issues resulting in a stance of defend defend. My issues included the following. What follows is a brief summary to give potential purchases a sense of what my experience was. My initial consultation advice was this job was large and would take two days I was advised that closer to installation there would be discussion on what to do first and a reminder that I would need remove small items. My quote included Harrisons shifting large furniture.- I asked for advice on how to sequence and was told a conversation would happen just before . A few days prior to installation I am informed this is a big job will have a large crew and if goes well hope to complete in one day. As a consequence I was instructed to move all small items. This filled my garage, kitchen, laundry,ensuite and bathroom. Day 1, I receive a text just prior to 11am that some rooms would be done upstairs, someone was sick and they had to go finish a job that wasn't finished the day before. Clearly I should have been advised sooner. Less than 1/2 work done and promise of completion day 2. I was told all rooms would be completed apart from the hallway! Again reassured will be done on day 2. Not the case, Get told 3.30pm day 2 will have to finish stairs on day3. Get home and a bedroom is incomplete, no work in the hallway at all, old carpet ripped out and exposed nails on stair case- a safety hazard and numerous other issues. Most day 2, 1 person on site, 2 at 4pm, 4 people at 5pm gone by 5.30pm. Day 3 which was not the agreement - job finally finished. I am told it as my choice to move everything for day 1 when actually I was told to. The disrupt has been significant. I have also been treated very disrespectfully. Grease stains, food crumbs and rubbish left on my dining table and chair and one of the contractors commented to my daughter oh sorry we didn't finish we got busy. My daughter replied you need to speak to my mum and the response was "you better sweeten her up then"! Day 3 I discover dust all down the skirting on stairs and hallway. These are newly painted services two days before installation so dust has come from the job. The response from the franchise holder "I would like to remind you that we are a flooring company, not a cleaning coming. Dust from your house not from new carpet. New carpet and underlay doesn't have any dust". Not one single personal contact just texts!. In summary unprofessional poor service. And my only recompense offered $240 to shift heavy furniture that was left scattered all around the house. My family and I did this so some normality could be restored in a state of chaos. I am an extremely disappointed customer, simply not good enough”

Helpful Report

Posted 6 years ago

Hi Kathy, Thank you for your feedback, I was sorry to hear of your disappointment with your experience. Please contact us at the customer care department if you would like to discuss this further. We do in fact have a new business owner in this area now. Please contact us on : customer.care@hah.co.nz or call 0800 279 009 Kind regards, Customer Care

Posted 6 years ago

“I had a rough job done on Lino laying a while ago, didn’t realise the bad corners and missed a patch behind cooker. I wrote a negative post about the problems. The company contacted me and Phil Hitchcock came to check out the problems. Agreed with us, but it was unfortunate that he didn’t receive any feedback I gave. My message was not past onto him. But I’m pleased to say he arranged for problems to be corrected within a couple of weeks. The Lino layer he sent was a very good polite helpful man. Did a great job, showed me what he had done. I’m very happy with the rectified Lino. Well done to the Lino layer, swept up even, and put some mats back. Brilliant. And thanks to Phil for sorting it out promptly.”

Helpful Report

Posted 6 years ago

Thank you Janice for you updated comments and glad the vinyl issues have been rectified. regards, Harrisons Customer Care

Posted 6 years ago

“Prompt friendly service”

Helpful Report

Posted 6 years ago

“Extremely disappointed in the service. Horrible communication. Exposed nails left for preschool children to injure themselves. Old carpet left to rot on front lawn after paid for takeaway service.”

Helpful Report

Posted 6 years ago

Hi Amanda, Further to our discussion, thank you for your feedback. I am glad that things have all been resolved now but I apologize for the inconvenience that this caused you. Kind regards, Customer Care

Posted 6 years ago

“see comments”

Helpful Report

Posted 6 years ago

“Phoned 10 days ago for rough estimate for cost to lay vinyl in small bathroom and toilet. This was because we are out of town and did not want to waste their time if we were not happy with laying cost. Was very surprised to be asked if we owned our home (what has that to do with you) and how many people lived there (when I asked what did that matter, was told so they would sort out what kind of vinyl we should have. Said I had already chosen what I wanted!) Was told that Geoff would contact me but obviously they are not at all interested in small jobs. Not at all impressed with this place and would not consider dealing with them now or in the future.”

Helpful Report

Posted 6 years ago

“Sales process was good. Installation was average. Didn’t have enough carpet at the end and tried to get us to Join the left overs together. Seriously! Fault discovered in the carpet, still waiting for a replacement months later. Joins very visible in the doorways. Never again!”

Helpful Report

Posted 6 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,135 reviews