Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,131 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,131 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

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“Great service and nice people to deal with”

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Posted 2 years ago

“Incredibly knowledgeable and helpful. Guys doing the installation were fantastic - went above and beyond to help.”

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Posted 2 years ago

“Amazing service, fantastic affordable products and installed on time at a high standard. Great experience from the initial call to the Customer Service Team right to the end.”

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Posted 2 years ago

“Great service will use agaib”

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Posted 2 years ago

“Amazing service and Fred was brilliant to deal with, would definitely recommend”

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Posted 2 years ago

“Very friendly and excellent service thanks!”

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Posted 2 years ago

“Easy process. Kaye was amazing. Listened to what we needed and gave great advice. I would recommend her to everyone 😁”

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Posted 2 years ago

“Very quick response and very professional.”

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Posted 2 years ago

“Our wool carpet, three years old, is horrendous. Constantly snagging (even in places with no foot traffic) and that was after two solid years of shedding full on tumbleweeds of wool. So disappointed and will never buy from Harrisons again. Feel like we were sold a defective product, to be honest. Wish we'd bought from Devon Patterson like we usually do. What a waste of money.”

Helpful Report

Posted 2 years ago

Hi Jilly, Thank you for your feedback. I am sorry to hear that you are not happy with your product. Wool does shed initially but that should settle down. If your carpet is only 3 years old and you are not happy then please contact us and we can get the manufacturers to take a look at it for you to determine if there are any issues. Kind regards, Customer Care

Posted 2 years ago

“Devon was excellent to deal with and gave me great advice regarding my carpet purchase. He also arranged for the old carpet to be delivered to the Bay of Plenty and laid at my son's place, which was very helpful. Everything went exactly as planned without requiring any follow-up. I would definitely use Devon and his team again and would highly recommend them to anyone needing new flooring.”

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Posted 2 years ago

“Nathan is amazing to deal with and certainly knows his job! Top Bloke!”

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Posted 2 years ago

“We completely carpeted a large barn gite (sans kitchen and bathroom) on a rural property for rental. Harrisons could not have been more promptly involved; knowledgeable, helpful, and financially viable... The job was completed within a short timeframe despite winter covid, flu etc.”

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Posted 2 years ago

“Harrisons were organized kept in touch and installed as per plan with no problems”

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Posted 2 years ago

“They looked great on their website, but when they came to our home, they didn't have what we wanted and instead offered something else, which was very expensive and in the end didn't look as we expected.”

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Posted 2 years ago

Hi, Thank you for taking the time to give us your feedback. I was sad to hear that you are not happy with the product that you chose. We do have the 30 satisfaction guarantee if you feel that you can't live with the carpet choice. Please contact us at customer.care@hah.co.nz if you would like to discuss that further. Kind regards, Customer Care

Posted 2 years ago

“We love our carpet, it looks great and has completely transformed our home. Selecting what we wanted was super easy. We had a whole house lot installed which was a big job but Harrisons made it as stress free as possible. There jewel in their crown was without a doubt the installers Daniel and Zack. They were friendly, super-efficient and total professionals. Nothing was a problem, whether a help with a lift or a super suggestion of changing the look of the stairs with a bull nose fit. Perfect. To top it off we had blinds and curtains installed that go super well with the look of our house. Harrisons top job, we thoroughly recommend you and will be customers again.”

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Posted 2 years ago

“Awesome service by Paul Grayson and his team, highly recommended, thanks Paul.”

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Posted 2 years ago

“We are unfortunately really unhappy about our experience. To discover faulty carpet having been laid on the first day, it then took approximately four months for this to be resolved and the carpet finally replaced. This is too long and we had to then move in an out of our house twice with no compensation or support for this.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. I am so sorry that this was a long and frustrating process for you. I can see that Jacobson's took responsibility for the fault with the carpet and replaced the order. Unfortunately this can take some time, especially if the carpet needs to be manufactured from scratch to meet the new order. I apologise for the delays and upheaval that this caused. Kind regards, Customer Care

Posted 2 years ago

“Excellent communication from start to finish. Installer was extremely polite, and very professional in his work. Very competitive price. Very happy customer.”

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Posted 2 years ago

“Carpet is perfect and the guy that installed it done an amazing job. But follow up service from Steve was very poor been 7 weeks and we are still waiting on a receipt and our mats to be made.”

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Posted 2 years ago

“I felt like the process was easy, and the result outstanding!”

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Posted 2 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,131 reviews