Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,110 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

Write Your review

Tell us how Harrisons Carpet & Flooring made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, great value and efficient installation.”

Helpful Report

Posted 1 year ago

“Good range of choices and prices, quick response, excellent assistance with matching colours, accomodating and professional”

Helpful Report

Posted 1 year ago

“We received very prompt, professional service from the carpet division and will recommend this division if the company to anyone.”

Helpful Report

Posted 1 year ago

“Harrison Carpet fitted us in between jobs due to previous owners dogs had pee through the carpet and the smell was unbearable. So the boss came out and assured me I would have new carpet in a few days. Sure enough in a few day the carpet arrived. Jamie & JP did a fabulous job of carpeting our whole house. Thank you, much appreciated 😁”

Helpful Report

Posted 1 year ago

“very happy with the colour of carpet and lino.”

Helpful Report

Posted 1 year ago

“Shaun from Wairarapa managed our carpet install, he went above and beyond to make sure we got the carpet we wanted on time as it was part of a new build project. Highly recommend Shaun and Harrisons.”

Helpful Report

Posted 1 year ago

“Unfortunately we had an awful experience with the flooring installer we got. His work was rough and he was super unreliable. So much so we ended up asking if a different installer could help complete and fix the job, the second guy we got was very good and if we had had him the first time this review may have been different. After weeks of waiting for the job to be completed it was finally completed on the last day of the financial year and we were asked to settle the account that day.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback, I am sorry to hear that you did not have a good experience and needed to have a second installer come in to assist. I am glad that the job has been sorted for you now. Kind regards, Customer Care

Posted 1 year ago

“Poor customer service, issues left to me as the client to resolve with the carpet supplier directly. Took many months of following up by me to get to a point of resolution. That should have been left by Harrisons but it was not.”

Helpful Report

Posted 1 year ago

“1234512345”

Helpful Report

Posted 1 year ago

“We had carpet and vinyl installed by Harrisons and they have done a superb job. Very approachable, accommodating, reliable and great work ethics. We would certainly recommend this business to anyone who needs any floor coverings.”

Helpful Report

Posted 1 year ago

“We had carpet laid in October 2020 and it was poorly installed. Carpet is fraying and lifting along most edges. In some cases the carpet has lifted completely eg in bedroom doorways and along walls. We contacted Harrisons North Shore in July 2022 asking for advice and how to fix but the email was ignored. No response whatsoever. I would definitely NOT recommend Harrisons Carpet & Flooring to anyone. Poor workmanship and no ownership when there are issues. Very disappointing, especially given the cost of the installation”

Helpful Report

Posted 1 year ago

Hi Matt, Thank you for giving us your feedback. This is definately something that we need to come out and take a look at. When these issues occur we will always come and asses and do remedial work. If it is a product issue then we will seek an assessment by the manufacturer. I can't account for why your email was not responded to but I will help you with this. I will contact you via email. Kind regards, Customer Care

Posted 1 year ago

“We prefer to”

Helpful Report

Posted 1 year ago

“Extremely happy with Harrisons. Very efficient and friendly service. Good pricing.”

Helpful Report

Posted 1 year ago

“Clive from Harrison's was friendly, knowledgeable and extremely helpful. Steve who did the installation ad his colleague were highly organised, knew what they were doing and did a fabulous job. Thrilled with the end result and would highly recommend.”

Helpful Report

Posted 1 year ago

“Excellent job and service”

Helpful Report

Posted 1 year ago

“Excellent quality flooring. Carpet feels so soft and luxurious under foot. Much better quality and price than alternative companies had on offer. Highly recommended Harrison’s.”

Helpful Report

Posted 1 year ago

“Good value for money”

Helpful Report

Posted 1 year ago

“Harrisons were easy to deal with from day one, every step of the way. Our carpet was installed very quickly and we can't fault the installation, the installer was professional, courteous and considerate. We 100% recommend Harrisons Carpet Nelson, thanks guys, loving our new carpet!!”

Helpful Report

Posted 1 year ago

“Great service, range of carpets and price. Thanks”

Helpful Report

Posted 1 year ago

“So easy to deal with. Efficient, prompt, friendly service. The whole operation was seamless and we are delighted with the end product.”

Helpful Report

Posted 1 year ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,110 reviews