Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,111 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,111 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Fast and competitive service. Thankyou”

Helpful Report

Posted 5 years ago

“Amanda and the carpet fitter (I think his name was Dan) were both very professional and the end result looks great. Thanks very much.”

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Posted 5 years ago

“Great service, very responsive and gave good advice to meet our specific needs.”

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Posted 5 years ago

“Very very easy to deal with”

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Posted 5 years ago

“Overpriced because the cutting plan used was very wasteful. THIS WAS ALTERED BY ME and almost 4 carpet matres saved. I did not appreciate getting a final account labelled in RED as being 40 plus days overdue. It was paid the day I received it.”

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Posted 5 years ago

“I am very satisfied with the quality of workmanship, and the workers were very helpful”

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Posted 5 years ago

“Harrisons Carpet You came back to discuss concerns re our carpet, some you agreed with and some you didn’t. We did expect a modicum of concern re the fraying edges and the edges in general and the movement of the carpet. We have not received any further communication as to the installer and coming back to tidy the edging discussed. Not happy , disappointing to say the least, perhaps it comes down to the fact that we have purchased and not likely to purchase again in the near future for the lack of after service. Shame on you. We have however purchased carpet from the Harrisons carpets for a property in Glenfield – truly feeling uneasy about this now. As for the other property Harrisons will not be a consideration. I guess it doesn’t make a difference considering it’s a franchise so who cares about the next franchisee missing out on a sale. This email is just to let you know of our thoughts on Harrisons after sales service. Do we want you back in our home -No. Will we recommend – No We will employ and independent carpet layer to tidy up what we paid for.”

Helpful Report

Posted 5 years ago

Hi, Thank you for your time yesterday and your feedback. Again I apologise for the lack of follow up. Your feedback is important and helps us to ensure that any shortfalls are improved upon immediately. Kind regards, Customer Care

Posted 5 years ago

“Initial consultation was very good and quote given on the spot. Competitive pricing and great customer service. Installation was 9 days after I confirmed which was far quicker than anticipated and installation was to a very high standard. Very impressed and would highly recommend”

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Posted 5 years ago

“We had an excellent experience with Harrison's carpets. Liz was very professional and took time and care with us in the initial stages. The installers were pleasant and efficient and communication was outstanding every step of the way. Thank you!”

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Posted 5 years ago

“Presentation well done. He knew all about the products.”

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Posted 5 years ago

“Suzie and her team very friendly and professional. Would highly recommend them to anyone I know thinking of replacing or wanting floor coverings. :)”

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Posted 5 years ago

“Very pleased with the service happy with the laying of the carpet and Your sales person was great.”

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Posted 5 years ago

“Great service happily recomend to any of my friends very happy with the new carpet in our home (soft and warm). Thanks again.”

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Posted 5 years ago

“We wanted new carpet in just our lounge which was getting very worn. Davin and Rachel were a great team and were so easy to deal with. They were excellent in the selection process of the right carpet and underlay for us. Rachel also did so well matching the colour to the older carpet in the other rooms. They were prompt and efficient in all my dealings with them both before and after the installation. The team that installed the carpet were also very nice and we couldn't be happier with the look and feel of our beautiful new carpet.”

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Posted 5 years ago

“Great service from everyone concerned.”

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Posted 5 years ago

“We received an awesome result, efficient service, from a great team of people.”

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Posted 5 years ago

“Kept me up to date on progress. Very easy to deal with. No issues at all”

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Posted 5 years ago

“Very good customer service and the installers were fast ,efficient, and very nice guys - trustworthy and helpful. Would not hesitate to use them again.”

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Posted 5 years ago

“Love the carpet and vinyl - thanks”

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Posted 5 years ago

“Great product and service”

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Posted 5 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,111 reviews