Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,135 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

Write Your review

Tell us how Harrisons Carpet & Flooring made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalled at their response. I had asked for a couple of quotes for my whole house, however, my personal circumstances changed and I couldn’t proceed. Then 3years later I'm excited because I finally can change my carpets and I’m left a voicemail saying it would be better to talk to a competitor because their range hasn’t changed so there visit would be pointless. I have a voicemail to prove it!!! Clearly making too much money.”

Helpful Report

Posted 3 years ago

“I was booked to have a visit from Andrews from Wanganue today at 4pm and he was stuck on a big house ( maybe is better job than my house, i don't know ) and he just ignore us, did NOT came and not even call us to say "I'M NOT COMING" that is what i call VERY GOOD CUSTOMERS SERVICES,,,, I end up txt him and ask if he still coming and more lies came up ,,,,, QUESTION ? IS THAT THE WAY YOU GUYS TREAT YOUR CUSTOMERS ?”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. We are extremely sorry that this occurred and we have spoken to the business owner that was involved. kind regards, Customer Care

Posted 4 years ago

“Decent product but terrible service. Would only purchase if you want the install to last 4 days or more and if you want to lux and tidy your own brand new carpet before bringing in your furniture. Would not recommend unfortunately.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. I was disappointed to hear that you were not happy with the install process. I will discuss this further with the Business Owner. Kind regards, Customer Care

Posted 4 years ago

“chat service doesnt not work.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. Our chat service is only available during business hours. You can also submit a Web form on our Website or call us on 0800 279 009. We would love to be able to help you with any questions that you have. Kind regards, Customer Care

Posted 4 years ago

“We delt with Shane last year and were frustated with the lack of communication, slow process in providing a quote and eventually gave up. However, this year we wanted to take advantage of the sale and made contact again hoping this time will get better. We were wrong, the same thing happened again, no responsiveness and obviously slow interaction from their part. I thought they are putting customers' needs first. Very bad experience and we won't deal with them again!!!”

Helpful Report

Posted 4 years ago

Hi, Thank you very much for taking the time to let us know about this. I am very sorry to hear that your experience did not go well. We will be discussing this with the Business Owner and address communication. Kind regards, Customer Care

Posted 4 years ago

“Went to check on the place - carpet layer wanted to use our skip to chuck job from another job in, and small off cuts and clean up was not done properly, as well as doors still left unhinged, and carpet is in a mess no sign of clean up, and broken blades just chucked in the middle of a room - I hope this isn’t normal ?”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback, I am very sorry to see this. I hope that they had returned the next morning to rectify this. I will get in touch with the business owner immediately. Kind regards, Customer Care

Posted 4 years ago

“Lovely product however really bad service and communication skills”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. I am sorry that you felt that there was a communication problem. That is frustrating, I see that the Business Owners had the manufacturers come out to talk to you and review your concerns. I am glad that you are happy with the product. Kind regards, Customer Care

Posted 4 years ago

“Shocking experience. Started with contractors turning up smoking in the vehicle that out carpet was in. Alot of blemishes, we got the boss out who said it's not there problem, even though I paid extra for them to do the prep work. Was meant to be done by 5 o'clock, they finally left at 9.30 at night. Was looking forward to to floor coverings going down after 4 years of renovating, but now seems we wasted our efforts due to the contractors work. Will never use again.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. It was disappointing to hear that you were so unhappy with your experience. The installers were obviously working hard to try and finish the job, they must have been exhausted by 9.30pm. If you would like to discuss this any further then please contact Customer Care. Kind regards, Customer Care

Posted 4 years ago

“Installer only did 90% of the floor and left a mess we had to pick up.”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. I will contact the Business Owner to ensure that this install has been completed. Kind regards, Customer Care

Posted 4 years ago

“Bad communication. Would not recommend.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to give us your feedback. I am sorry to hear that you experienced a lack of communication. I will pass your feedback onto the Business Owner. Kind regards, Customer Care.

Posted 4 years ago

“Done it in riview and wish backed up your customer and NOT POOR INSTALLER YOU PROVIDED. (PISSED OFF)”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback. I am sorry that you were disappointed with your experience. Kind regards, Customer Care.

Posted 4 years ago

“Inadequate installers, poor customer service”

Helpful Report

Posted 4 years ago

“We had vinyl plank flooring installed. Around 3 months later the thinline started lifting from the floor beneath. Floor bulged plus thinline joins started raising, vinyl planks still attached to the thinline but our floor is bubbled and raised in places. It has been looked into and Harrisons told us it is due to subfloor moisture - which they are supposed to test for prior to install but did not. Their expert lifted a plank and tested moisture content and found it was dry and well within the maximum permitted. Harrison are still saying its our problem. Much communication between us but at this stage they will not even confirm what the warranty period is on our floor. Everytime we look at our floor it is a reminder of the miserable dealings we have with Harrisons. WE VERY MUCH REGRET BUYING FROM THIS COMPANY.”

Helpful Report

Posted 4 years ago

Hi Graham, Thank you for your feedback. I also received your email and we are looking into this for you. Please expect a follow up call from us to discuss this further. Kind regards, Customer Care.

Posted 4 years ago

“The vinyl was not sealed properly and underlay was not meant for a wet area as we have checked with itm and another bathroom company plus a builder on compliance for a bathroom now the vinyl is lifting and Harrison's is blaming us”

Helpful Report

Posted 4 years ago

Hi, Thank you for your feedback, please contact us via customer.care@hah.co.nz so that we can discuss this further. We would like to help with a resolution. Kind regards, Customer Care

Posted 4 years ago

“Service was poor. Installation marginal. I had them back 3 times and I am still not satisfied.”

Helpful Report

Posted 4 years ago

“Sales guy great. Disrespectful gross carpet layers never welcome in my home again.”

Helpful Report

Posted 4 years ago

“Very unhappy with the Hastings Franchise Manager, he was extremely unhelpful”

Helpful Report

Posted 4 years ago

“A year after installation and we still have issues. Carpet corners not attached properly in cupboards , lines appearing through the Tarkett vinyl where the underlayment meets, bubbles. As mopping the floor with even a damp (not soaking) mop allowed water to penetrate down to the underlayment, we’ve been forced to run silicone around the edge, which is just ugly. Really, really disappointed. Of course, the bubbles are our fault, because we allowed water to get underneath. How does that work? If I could rip the whole lot up and start over, I would.”

Helpful Report

Posted 4 years ago

Hi, Thank you for taking the time to write a review, I was sorry to read that you are disappointed with the product you chose and it's functionality. Please contact us if you would like to discuss this any further. Kind regards, Customer Care

Posted 4 years ago

“About 3 years ago I got a vinyl flooring installed in the kitchen. Almost, instantly, I realised the vinyl was not suitable for its purpose, low stain resistance, prone to dents and low durability. The consultant at Hastings Harrison’s ignored my concerns as did the head office. No resolution obtained. 3 years on and the entire kitchen vinyl needs replacing. Unfortunately my budget doesn’t allow for this as the initial cost was over $4000”

Helpful Report

Posted 4 years ago

“I had an exceptionally bad experience with Sarah from Tauranga. I had plank flooring laid - Firstly they laid the kitchen and entrance way laid sideways and they laid the 2 bathrooms longways, 2 bathroom doors wouldn’t close. They had to come back and re lay the kitchen and entrance. They then put 2 small patches in the entrance and 1 small patch in the kitchen which stood out so I asked for this to be fixed. They planed down the bathroom doors damaging one of them. Shoddy job around the pipe work for the washing machine, I asked for this to be fixed, at this stage Sarah became rude stating that they had been to my place too many times..... all I want is to get a good job done, if some aspect of this job is not right then it is up to the company to put it right. Sarah asked me twice for final payment which I said I wouldn’t pay until the job was completed in a satisfactory manner. I would never have Harrison’s back in either of my homes. !!”

Helpful Report

Posted 4 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,135 reviews