Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, Auckland
Rating: 4.71

4.7 Rating 5,111 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,111 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with the service and the carpet”

Helpful Report

Posted 4 years ago

“fantastic job done, grat staff and service”

Helpful Report

Posted 4 years ago

“I had an exceptionally bad experience with Sarah from Tauranga. I had plank flooring laid - Firstly they laid the kitchen and entrance way laid sideways and they laid the 2 bathrooms longways, 2 bathroom doors wouldn’t close. They had to come back and re lay the kitchen and entrance. They then put 2 small patches in the entrance and 1 small patch in the kitchen which stood out so I asked for this to be fixed. They planed down the bathroom doors damaging one of them. Shoddy job around the pipe work for the washing machine, I asked for this to be fixed, at this stage Sarah became rude stating that they had been to my place too many times..... all I want is to get a good job done, if some aspect of this job is not right then it is up to the company to put it right. Sarah asked me twice for final payment which I said I wouldn’t pay until the job was completed in a satisfactory manner. I would never have Harrison’s back in either of my homes. !!”

Helpful Report

Posted 4 years ago

“Had a terrible experience with Sarah the rep from Tauranga - firstly the installers laid my plank flooring incorrectly- the entrance and kitchen were laid long ways and the 2 bathrooms were laid sideways. The doors to both bathrooms wouldn’t shut. They had to come back and re lay the kitchen & entrance way correctly. They planed down the 2 doors damaging 1 of them. With the reinstall they put 2 small patches in the entrance way and 1 in the kitchen, so they had to come back for the 3rd time to fix this. Then there was the washing machine & dryer - they had to move these to lay the planking, shoddy job where the pipes go into the ground, they had to fix this also. The layer neglected to turn the water back on for the washing machine, he told Sarah that he didn’t turn it off, but there is no way that he could repair this area without moving the washing machine & dryer. Sarah sent a family member to sort this out, after again complaining about all the visits to my home. All throughout this entire process, Sarah requested the final payment which I would not pay until the job was done properly, I found Sarah to be rude and I would never use Harrison’s again !! All I wanted was a good job done - surely that is not too much to ask !!”

Helpful Report

Posted 4 years ago

“The service from Sarah was amazing from the first time we met until the job was finished. We love the products we chose. Quality is superb. The carpet and floor layers were fantastic too.”

Helpful Report

Posted 4 years ago

“Quick To respond to queries good with followup”

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Posted 4 years ago

“Fantastic service from Harrisons. We live in Taupo and while we went away for a couple of days they came in, pulled up all our old, worn out carpet and installed the underlay and carpet throughout the whole house. And it is nothing short of gorgeous. The company was easy (and friendly) to deal with and made the whole thing nice and easy for us. Highly recommended and we will certainly use them again in the future.”

Helpful Report

Posted 4 years ago

“Daniel and Renee have been great to deal with all the way through our house recarpeting process, from great assistance and advice in choosing the carpet, to the guys that they employ to install the carpet. They fitted around our busy painting schedule and the national lockdown to accommodate everything. The carpet did take a few weeks to arrive as it had to come from Australia even though it is a NZ carpet, as there wasn't enough of the same batch in NZ. Very happy to recommend them to anyone looking at carpet options. Thanks very much.”

Helpful Report

Posted 4 years ago

“We have just had our house carpeted by Harrison’s Palmerston North. Miles was great to deal with, he really knows what he’s talking about. Kelly and Donna who laid the carpet were great, lovely cheerful couple. Thank you all for a great service, I will be recommending you to everyone.”

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Posted 4 years ago

“Love my new carpet! The guys did a great job and super helpful. I'll definitely be recommending them.”

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Posted 4 years ago

“Never ever again would I order from Harrisons Nelson. Short of order (apparently someone stole it from there storage facility) - cant get any more in for months! Half on the floor! Now short of underlay also! This has cost us so much money/ lack of sleep and days of time at our expense.”

Helpful Report

Posted 4 years ago

“Love our new carpet! Excellent customer service and communication throughout. We had three quotes and Harrisons was very well priced and the only place that had the right grey we were after. Fantastic advice on carpets with having kids and dogs.”

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Posted 4 years ago

“Harrisons laid new vinyl flooring in my bathroom. I was very pleased with the excellent quality of the workmanship, and the great customer service. I would thoroughly recommend them to anyone wanting flooring done. First class work!”

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Posted 4 years ago

“Whangarei. Excellent customer service. Excellent contractor/tradies who installed. Cheers Whangarei Harrison’s Flooring. Mel . 👍”

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Posted 4 years ago

“very good responses to enquiries by email and phone, efficient carpetlaying, great carpet !”

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Posted 4 years ago

“Thank you for the easy install over the trying times of covid”

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Posted 4 years ago

“Promt quote - did what they did when they said they would - nice to deal with”

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Posted 4 years ago

“Helpful service from start to finish, a happy customer”

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Posted 4 years ago

“We are extremely happy with our carpet. Thank you Davin and Rachel for the help you gave us with choosing the right carpet! We must also make mention of Mason and Ben your carpet layers. They were so professional and hard working and were here from daylight til dark. What a beautiful job they made!”

Helpful Report

Posted 4 years ago

“Professional service from all people that we dealt with.”

Helpful Report

Posted 4 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,111 reviews